Bangalore City Bengaluru Karnataka Case manager Jobs – 1038 Open Jobs Today

Analyst (Non-Voice)
HCLTech —Bengaluru, Karnataka
- Night shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Analyst- Skills and learning operation
GlaxoSmithKline —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Associate Manager- Namma Vaani
EnAble India —Bengaluru, Karnataka
- ₹60,000 - ₹70,000 a month
- Full-time
- English
- Travel
- In-person
- Health insurance
- Food provided
Quick apply
2d
Customer Success Manager
Almabase —Bengaluru, Karnataka
- Full-time
- Remote
- Customer service
- AI
- Communication skills
Director, APAC HR Shared Services
Applied Materials —Bengaluru, Karnataka
- Full-time
- Travel
- Human resources
- AI
- Work from home
1d
Coordinator – CSR Projects
Youth For Seva —Bengaluru, Karnataka
- ₹2,50,000 - ₹3,00,000 a year
- Weekend availability
- MSW
- English
- Master's degree
- Flexible schedule
SCS Product Support Analyst, Associate
Infor —Bengaluru, Karnataka
- Weekend availability
- Hospitality
- Software troubleshooting
- Customer service
- Flexible schedule
Assistant Manager - Ethics Investigations
Meesho —Bengaluru, Karnataka
- Full-time
- Travel
- Health insurance
GN-I&E-Capital Markets-IB & Markets-Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- Analysis skills
- Project management
12d
Manager - Complaints Handling and Escalations
Reward360 Global Services Private Limited —Bengaluru, Karnataka
- Microsoft Excel
- Customer service
- Communication skills
Quick apply
General Manager - Program Management
Zetwerk —Bengaluru, Karnataka
- PMP
- Master's degree
- Project management
9d
Strategic Customer Success Manager (Enterprise B2B SaaS - US)
Unifize —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Computer Science
- Engineering
- Public speaking
Quick apply
Lead - HR Operations
Freshworks —Bengaluru, Karnataka
- ₹0 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Human resources
Quick apply
2d
Manager, Employee Relations
Paychex —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Human resources
Global Projects Manager - India
Hexcel Corporation —Bengaluru, Karnataka
- Full-time
- PMP
- English
- Project management
Circulation Executive/ Manager
The Printers Mysore Pvt. Ltd. (Deccan Herald) —Bangalore City, Bengaluru, Karnataka
- ₹30,000 - ₹50,000 a month
- Full-time
- Sales
- English
- Communication skills
Quick apply
Business Analyst
Cognizant —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Travel
Associate Manager – US Benefits Administration
Indecomm Global Services —Bengaluru, Karnataka
- Weekend availability
- Microsoft Powerpoint
- Analysis skills
- Bachelor's degree
Sr Product Mgr I
LexisNexis —Bengaluru, Karnataka
- Full-time
- AI
- Health insurance
- Paid time off
Bid Manager/Proposal Manager (Bangalore)
AtkinsRéalis —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Office
- Analysis skills
- Quality control
- Health insurance

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Analyst (Non-Voice)

HCLTech -
Bengaluru, Karnataka

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Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Office
Analysis skills
Quality assurance
Bachelor's degree
Fraud prevention and detection
Root cause analysis
Communication skills

Full job description

Bengaluru, Karnataka
Job Summary

Job Description – Quality Analyst – Fraud Ops

Key Responsibilities

Responsibilities

Conduct quality reviews of fraud investigations, identity verification decisions, escalation handling, and remediation activities to ensure accuracy and policy compliance.
Evaluate analyst decisions against fraud prevention guidelines, SOPs, regulatory requirements, and quality standards.
Identify quality gaps, process deviations, and trends that may impact fraud detection effectiveness, customer trust, or operational risk.
Analyze audit findings and performance data to identify recurring errors and opportunities for quality improvement.
Deliver structured feedback and coaching to Fraud Analysts, Case Managers, and Escalation Specialists to improve accuracy and consistency.
Lead calibration sessions to ensure alignment across analysts, reviewers, and stakeholders on fraud-related decision making.
Develop and implement quality improvement initiatives aimed at reducing defects, increasing agreement rates, and enhancing operational effectiveness.
Support training and upskilling programs by identifying knowledge gaps and recommending targeted learning interventions.
Collaborate with Operations, Training, Policy, and Fraud Leadership teams to drive continuous improvement initiatives.
Prepare quality reports, trend analyses, and executive summaries highlighting key findings, risks, and recommendations.
Validate implementation of corrective and preventive actions and measure their effectiveness.
Contribute to the development and enhancement of quality frameworks, audit methodologies, and fraud review processes.

Skill Requirements

4+ years of overall experience, including 2+ years in Fraud Operations Quality Assurance.

Experience conducting quality audits, case reviews, and calibration exercises in a high-volume, SLA-driven environment.
Exceptional verbal and written communication skills (CEFR C1).
Strong understanding of fraud prevention, account security, identity protection, and fraud risk controls.
Knowledge of fraud typologies, including Account Takeover (ATO), impersonation, synthetic identities, payment fraud, and abuse patterns.
Experience reviewing fraud investigations, escalations, remediation activities, and identity verification decisions for policy compliance and accuracy.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and reporting tools.
Strong analytical, auditing, root cause analysis, and problem-solving skills with high attention to detail.
Ability to deliver coaching and actionable feedback, support calibrations, and drive quality improvement initiatives.
Strong stakeholder management skills and experience collaborating with Operations, Training, Compliance, Trust & Safety, and Fraud Leadership teams.
Proven ability to manage competing priorities and deliver results in a fast-paced operational environment.

Education

Bachelor’s degree

Other Requirements

Designation – Quality Analyst
Work Location – Bengaluru
Work From Office
Shifts – Night Shifts (PST Time zone)

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Refine Your Search

case manager jobs in bangalore city bengaluru karnataka

Analyst (Non-Voice)

Senior Analyst- Skills and learning operation

Associate Manager- Namma Vaani

Customer Success Manager

Director, APAC HR Shared Services

Coordinator – CSR Projects

SCS Product Support Analyst, Associate

Assistant Manager - Ethics Investigations

GN-I&E-Capital Markets-IB & Markets-Analyst

Manager - Complaints Handling and Escalations

General Manager - Program Management

Strategic Customer Success Manager (Enterprise B2B SaaS - US)

Lead - HR Operations

Manager, Employee Relations

Global Projects Manager - India

Circulation Executive/ Manager

Business Analyst

Associate Manager – US Benefits Administration

Sr Product Mgr I

Bid Manager/Proposal Manager (Bangalore)

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