Roshanpura Delhi Customer care specialist Jobs – 74 Open Jobs Today

Mortgage Support Analyst
Ocrolus Inc. —Gurugram, Haryana
- Monday to Friday
- Remote
- Microsoft Excel
- Microsoft Office
- SQL
Quick apply
Specialist - HRO - Payroll & Benefits 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
7d
Sales Specialist, ACI ISC
Philips —Gurugram, Haryana
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Clinical Application Specialist - CT
GE HEALTHCARE —Gurugram, Haryana
- English
- Analysis skills
- Bachelor's degree
Patient care specialist(K)
Accord Manpower Services —New Delhi District, Delhi
- Full-time
- Microsoft Excel
- Sales
- Customer service
Sales | Executive – Patient Care Specialist
Eyemantra —Paschim Vihar, Delhi, Delhi
- ₹25,000 - ₹35,000 a month
- CRM software
- Sales
- English
Senior RAS Training Specialist
Medtronic —Gurugram, Haryana
- Full-time
- Up to 50% travel
- English
- Bachelor's degree
12d
Marketing Executive Polymer
Devi Sahai Charan Dass Associates —Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Bachelor's degree
Quick apply
Senior Specialist - Regulatory Reporting SME
S&P Global —Gurugram, Haryana
- Email
- Microsoft Excel
- Data analysis skills
- SQL
- Health insurance
- Paid time off
Cybersecurity Specialist Malware Defense Operation
ROHDE & SCHWARZ GmbH & Co. KG —Delhi, Delhi
- Online application
- Remote
- Computer Science
- English
- Windows
- Health insurance
SBU HEAD – CRITICAL CARE
Fresenius Medical Care —Gurugram, Haryana
- Full-time
- Master's degree
- Business Administration
- MBA
Associate- Customer Service (COE)
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Project Management Specialist II
Hollister Global Business Services India Private L —Gurugram, Haryana
- PMP
- Engineering
- Master's degree
Account Executive Gurugram, India Sales
WEchartered Consultancy —Gurugram, Haryana
- Remote
- Sales
- Salesforce
- English
- Health insurance
- Flexible schedule
12d
Associate Manager Polymer
Devi Sahai Charan Dass Associates —Delhi, Delhi
- ₹18,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Marketing
- Project management
Quick apply
Marketing Specialist - Web analytics and Digital Strategy
Optum —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Marketing
- SQL
- Health insurance
Specialist, Equity Research/Fixed Income
S&P Global —Gurugram, Haryana
- Email
- Research
- Finance
- Master's degree
- Health insurance
- Paid time off
Sr. Payroll Specialist (India Coverage)
S&P Global —Gurugram, Haryana
- Email
- Microsoft Excel
- Windows
- AI
- Health insurance
- Paid time off
Head of Student Experience
Cialfo —Delhi, Delhi
- Sales
- AI
Quick apply
Management Trainee
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Finance
- Master's degree
Quick apply
2d

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Mortgage Support Analyst

Ocrolus Inc.
Gurugram, Haryana

Quick apply

Job details

Qualifications

Economics
Microsoft Excel
Microsoft Office
SQL
Analysis skills
Customer support
Fraud prevention and detection
Communication skills

Full job description

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.

Our AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system.

Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business.

Job Title: Mortgage Analyst/Senior Mortgage Analyst/ Mortgage Support Lead / Mortgage Support Specialist

Location: Remote

Timings: 6 PM to 3 AM IST

Job Description:

We are seeking a detail-oriented and articulate Senior Mortgage Analyst to join our support team. The ideal candidate will bring strong written and verbal communication skills, a commerce background with a focus on Mathematics or Economics, and practical experience in SQL to effectively understand, troubleshoot, and support customer issues. This is a great opportunity for someone who combines analytical thinking with a customer-first approach.

Key Responsibilities:

Serve as the first point of contact for customers via email, chat, or phone.
Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution.
Deliver prompt, accurate, and courteous responses to customer inquiries and issues.
Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data.
Maintain thorough documentation of customer interactions, queries, and resolutions.
Monitor and track common issues to help identify trends and escalate systemic problems.
Contribute to improving support documentation, FAQs, and internal knowledge bases.
Support service-level agreements (SLAs) and meet quality and responsiveness KPIs.

Required Skills:.

Experience 1-3yrs
Excellent written and verbal communication skills with a professional and empathetic tone.
Strong analytical and logical reasoning capabilities.
Proficient in MS Office (especially Excel and Word).
Ability to handle multiple tasks, prioritize issues, and manage time effectively.
Collaborative mindset with a willingness to learn and adapt.
Previous experience in Mortgage domain
Should be comfortable working from the office in a fixed shift, Monday to Friday, from 9:00 AM to 6:00 PM Eastern Time (ET)

Preferred Skills:

Familiarity with ticketing systems and customer support metrics.
Understanding of data integrity and confidentiality best practices.

Life at Ocrolus

We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.

Our culture is grounded in four core values:
Empathy – Understand and serve with compassion
Curiosity – Explore new ideas and question the status quo
Humility – Listen, be grounded, and remain open-minded
Ownership – Love what you do, work hard, and deliver excellence

We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.

We look forward to building the future of lending together.

Quick apply

Refine Your Search

customer care specialist jobs in roshanpura delhi

Mortgage Support Analyst

Specialist - HRO - Payroll & Benefits 4A

Sales Specialist, ACI ISC

Clinical Application Specialist - CT

Patient care specialist(K)

Sales | Executive – Patient Care Specialist

Senior RAS Training Specialist

Marketing Executive Polymer

Senior Specialist - Regulatory Reporting SME

Cybersecurity Specialist Malware Defense Operation

SBU HEAD – CRITICAL CARE

Associate- Customer Service (COE)

Project Management Specialist II

Account Executive Gurugram, India Sales

Associate Manager Polymer

Marketing Specialist - Web analytics and Digital Strategy

Specialist, Equity Research/Fixed Income

Sr. Payroll Specialist (India Coverage)

Head of Student Experience

Management Trainee

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