Bengaluru Karnataka Entrepreneur first Jobs – 103 Open Jobs Today

Manager- IT Employee Services (Service Desk)
Koch —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Supervising experience
Principal Applied AI Engineer
Redesign Health —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Master's degree
- Machine learning
- AI
13d
Director of Quality Engineering & Automation
Harness.io —Bengaluru, Karnataka
- Computer Science
- Bachelor's degree
- APIs
Staff QA Automation Engineer
Zeta Global —Bengaluru, Karnataka
- Master's degree
- SQL
- Project management
Manager, HR Operations
Diageo —Bengaluru, Karnataka
- Full-time
- Management
- Customer service
- Human resources
5d
Brand Associate
Meesho —Bengaluru, Karnataka
- Microsoft Excel
- Bachelor's degree
- Communication skills
- Health insurance
Senior Python Backend Developer
TalkingTotals —Basavanagudi, Bengaluru, Karnataka
- ₹12,00,000 - ₹20,00,000 a year
- Full-time
- Azure
- Computer Science
- System design
Quick apply
13d
Senior Engineering Manager - AST
Harness.io —Bengaluru, Karnataka
- Computer Science
- B.Sc
- Master's degree
2d
Staff Engineer, Backend and Product Engineering
Redesign Health —Bengaluru, Karnataka
- Full-time
- Hybrid work
- English
- Plumbing
- APIs
Sr Assoc, Prod Specialist - T24, WRB Tech
Standard Chartered —Bengaluru, Karnataka
- Computer science
- Management
- DevOps
- Health insurance
- Paid sick time
P2 Associate Manager - Sales
PayU —Bengaluru, Karnataka
- CRM software
- Sales
- Business development
Customer Success Manager
Reo.Dev —Bengaluru, Karnataka
- Full-time
- Master's degree
- MBA
Quick apply
Innovation Strategy Manager
Körber AG —Bengaluru, Karnataka
- Hybrid work
- English
- Business development
- Project management
4d
Product Manager
Apna —Bengaluru, Karnataka
- Bachelor's degree
- AI
Quick apply
Risk Manager
PayJoy —Bengaluru, Karnataka
- Full-time
- Remote
- English
- SQL
- Machine learning
- Health insurance
Manager LG Mortgage Asset Specialist, MSF
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- AI
1h
Java Engineer (Back-End & Microservices) - Bangalore, India
Zimperium —Bengaluru, Karnataka
- Full-time
- Azure
- Oracle
- Computer Science
14d
Product Manager – Founding Team (Growth)
Reo.Dev —Bengaluru, Karnataka
- Full-time
- Master's degree
- Product management
- MBA
Quick apply
2d
Senior SDR - Cold Calling Specialist
Reo.Dev —Bengaluru, Karnataka
- Full-time
- Master's degree
- Business development
- MBA
Quick apply
5d
Staff Writer (Internet)
The Ken —Bengaluru, Karnataka
- Writing skills
- Master's degree
- Bachelor's degree

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Manager- IT Employee Services (Service Desk)

Koch -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Excel
Operations management
Supervising experience
IT support
ServiceNow
AI
Leadership
Communication skills

Full job description

Your Job

You should be able to proactively build relationships with key business stakeholders in the organization to assist with the escalations and trends that are impacting their business units. You will be responsible for enriching end user experience by driving continuous transformation. Together with our Global centers, we are responsible for ensuring our customers receive the support they need via phone, chat, and self-service 24x7 in multiple languages. We prioritize the value of our users' time by implementing efficient callback options, significantly improving both Customer Satisfaction and overall, First Contact Resolution rate, We are here to help, proactively spreading awareness and improving the customer journey. Join us and experience the difference!

Our Team

At Koch, we empower employees to innovate, experiment and transform, prioritize the highest value opportunities, develop, and leverage advantaged capabilities, and provide innovative and transformative solutions that will accelerate profitable outcomes. If you are passionate about people and providing IT solutions, this is the role for you! Being a Manager in Koch IT Support, you will have the opportunity to lead a cross functional team where you will be expected to collaborate with a team of leaders, both global and remote, to maximize the potential of this large and diverse team while identifying and developing your own team's unique comparative advantages that will allow them to create value in future roles along their career paths.

What You Will Do

• Understand, develop, and coach employees on our culture of Principle Based Management and have the opportunity to demonstrate PBM application via SBO

People manager for individual contributors. Supervise, coach, mentor and develop a group of technical support associates in the day-to-day operations of providing IT customer support to multiple business groups
Having 1 on 1 discussions to identify, assess and work to close gaps in employee's development areas
Ensure the team is efficiently and effectively addressing consumer issues and meeting service level commitments
Collaborate with various teams/people/customers to understand priorities and vision
Share appropriate feedback with team members wherever required
Responsible for performance review of the associates
Sharing weekly performance reviews and feedback with the employees
Represent SD in Global leadership/Business Customers Meeting and collaboration
Develop and enable your people and create a good environment and help them in their self-actualization journey

Who You Are (Basic Qualifications)

• Proven experience in IT Support domain.

Proven experience in leading a team.
Knowledge of using ticketing tools (Preferably ServiceNow and Genesis) will be preferrable.
Experience and understanding of operations, key stakeholder engagement strategies and KPI analysis.
Passion for people and keen interest in coaching, mentoring, and developing people is required.
Excellent interpersonal skills, g ood analytical knowledge and critical thinking is required.
Candidates must be willing to be flexible about work timings based on business requirement.

What Will Put You Ahead

Supervisory experience, Knowledge on Service now & Genesis tool, good with reporting and analysis, MS Excel, PowerPoint, good documentational skills, strong verbal & written communication skills, alignment with our culture.

Knowledge on generative AI, knowledge on various ticketing tools, knowledge on operations management.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Apply Now

Refine Your Search

entrepreneur first jobs in bengaluru karnataka

Manager- IT Employee Services (Service Desk)

Principal Applied AI Engineer

Director of Quality Engineering & Automation

Staff QA Automation Engineer

Manager, HR Operations

Brand Associate

Senior Python Backend Developer

Senior Engineering Manager - AST

Staff Engineer, Backend and Product Engineering

Sr Assoc, Prod Specialist - T24, WRB Tech

P2 Associate Manager - Sales

Customer Success Manager

Innovation Strategy Manager

Product Manager

Risk Manager

Manager LG Mortgage Asset Specialist, MSF

Java Engineer (Back-End & Microservices) - Bangalore, India

Product Manager – Founding Team (Growth)

Senior SDR - Cold Calling Specialist

Staff Writer (Internet)

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