Chennai Tamil Nadu Senior specialist workplace services Jobs – 42 Open Jobs Today

Specialist - Customer Success (EX) Top Tier
Freshworks —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- Communication skills
Quick apply
11h
Director–Marketing & Communications
Cognizant —Chennai, Tamil Nadu
- Full-time
- Remote
- Marketing
- Master's degree
- Project management
7d
Specialist, Appeals, Appeals
Amazon Development Centre (India) Private Limited - S55 —Chennai, Tamil Nadu
- Full-time
- Customer service
- Master's degree
- Analysis skills
13d
Sr. Specialist Graphic Designer
Lennox International —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- HVAC
- AI
Client Finance Specialist -FP&A
Annalect, Omnicom Media Group India Private Limited. —Chennai, Tamil Nadu
- Microsoft Excel
- Finance
- Analysis skills
- Health insurance
Senior Analyst - Software Asset Management
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Computer Science
- English
- AWS
- Health insurance
Appeals Specialist (L4), Appeals
ADCI HYD 16 SEZ - H83 —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Senior Solution Engineer
Siemens —Chennai, Tamil Nadu
- Full-time
- Software troubleshooting
- Master's degree
- Programmable logic controllers
1d
Hiring for Chennai - Snowflake + SQL (Advanced) - Technical Lead/Technical Specialist
CitiusTech Inc —Chennai, Tamil Nadu
- Azure
- Oracle
- B.Sc
Senior Software Engineer
YipitData (Alternative) —Chennai, Tamil Nadu
- Remote
- Azure
- Computer Science
- ERP systems
- Paid time off
Quality Assurance Engineer III
Pearson —Chennai, Tamil Nadu
- Full-time
- Java
- C++
- Bachelor's degree
Senior Mainframe Storage Administrator
Kyndryl —Chennai, Tamil Nadu
- Weekend availability
- Computer Science
- Bachelor's degree
Enablement Associate
Vendasta —Chennai, Tamil Nadu
- Full-time
- CRM software
- Marketing
- Bachelor's degree
- Health insurance
Senior Graphic and Design Engineer
Siemens —Chennai, Tamil Nadu
- Full-time
- Master's degree
- SQL
- Electrical experience
1d
Digitalization Specialist (Agentic AI)
Shell —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Engineering
Hiring for Chennai - GenAI - Technical Lead/ Technical Specialist
CitiusTech Inc —Chennai, Tamil Nadu
- Azure
- B.Sc
- Engineering
Sr. QA Automation Engineer
Techminds Group —Chennai, Tamil Nadu
- Email
- Azure
- Java
- Bachelor's degree
- Flexible schedule
Staff Engineer, Salesforce
NETGEAR —Chennai, Tamil Nadu
- Full-time
- Salesforce
- APIs
- In-person
Quick apply
Vulnerability Management Analyst
Hapag-Lloyd AG —Chennai, Tamil Nadu
- English
- Windows
- Linux
- Health insurance
Digitalization Specialist (Agentic AI)
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Engineering

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Specialist - Customer Success (EX) Top Tier

Freshworks -
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹0 a year
11 hours ago

Qualifications

Relationship management
Communication skills

Full job description

Company Description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Key Responsibilities

Customer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding through the entire customer lifecycle.

Retention Excellence: Focus on ensuring high customer retention rates and meeting retention goals.

Stakeholder Engagement: Develop and maintain trusted working relationships with key decision-makers and power users within client organizations.

Client Understanding: Gain a deep understanding of your assigned clients' needs, objectives, and processes to facilitate successful adoption of Freshworks products.

Value Maximization: Collaborate closely with the sales team to identify opportunities forupselling additional services, integrations, and features that enhance client success.

Proactive Risk Mitigation: Identify and proactively address risks to client success, engagingclients whenever retention issues are identified.

Retention Planning: Develop and execute retention plans for clients at risk of churn, ensuringtheir continued satisfaction.

Issue Resolution: Drive the resolution of escalated account issues, working closely with Billing, Support, and other departments.

Product Expertise: Maintain an expert level of knowledge regarding Freshworks products and services.

Client Advocacy: Represent client interests internally, communicating product concerns, shortcomings, and missing features that may pose retention risks to senior leadership.

Contract Management: Manage inquiries, questions, and issues related to contracts from clients

and other departments.

Qualifications

Proven success in a Customer Success or Account Management role for a SaaS/product company, with 4 to 8 years of experience.
Expertise in account portfolio planning, management, and prioritization. Strong attention to detail and a proactive approach to problem-solving.
In-depth knowledge of customer success best practices. Experience driving client adoption of technology or software products.
Exceptional communication and relationship management skills. If you are passionate about customer success, thrive in a fast-paced environment, and are ready to make a significant impact as an Individual Contributor in our team, we encourage you to apply for this exciting opportunity.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Quick apply

Refine Your Search

senior specialist workplace services jobs in chennai tamil nadu

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