Park Circus Kolkata West Bengal Team leader customer service Jobs – 159 Open Jobs Today

Team leader Chat Process
Gear Inc. —Kolkata, West Bengal
- ₹18 - ₹24 a month
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick apply
Zonal Service Manager - East
Hach —Kolkata, West Bengal
- Full-time
- Remote
- Microsoft Office
- Travel
- AI
- Health insurance
- Work from home
Team Leader- Operations|Domestic|06102025
TGBPL TP India - DBU —Kolkata, West Bengal
- Full-time
- Remote
- Work from home
Delivery Manager
Unified Infotech —Kolkata, West Bengal
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Delivery Manager – International Operations (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
External Hiring|Team Leader|Domestic|24022026
TGBPL TP India - DBU —Kolkata, West Bengal
- Full-time
- Remote
- Work from home
Business Development Associate
SuperProcure —Kolkata, West Bengal
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Microsoft Excel
- English
- Business development
Quick apply
11d
Service Delivery Leader - F&A - AP 4D
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- English
- Finance
Quick apply
1d
Executive Sales Support (ERO)
DHL —Kolkata, West Bengal
- Email
- Microsoft Excel
- ERP systems
- Master's degree
- Health insurance
- Paid time off
6d
Regional Head - Direct Sales
HDFC Life —Kolkata, West Bengal
- Management
- Sales
- Master's degree
Associate, Relationship Manager, Credit Program Small, Small Medium Enterprises
DBS Bank —Kolkata, West Bengal
- Full-time
- Sales
- Finance
- Master's degree
Area Sales Manager- Guwahati
WSA APAC —Kolkata, West Bengal
- Microsoft Excel
- Sales
- Salesforce
Quick apply
External Hiring|Team Leader Operations|International|20122025
TGBPL TP India - IBU —Kolkata, West Bengal
- Full-time
- Remote
- Work from home
Senior Account Manager Conglomorate
ADCI - West Bengal —Kolkata, West Bengal
- Full-time
- Computer science
- Sales
- Master's degree
Territory Manager- Customer Experience
Hero Moto Corp —Kolkata, West Bengal
- Microsoft Excel
- Management
- Microsoft Office
Workforce Management Team Leader – Contact Center – Kolkata, India
Fusion CX —Kolkata, West Bengal
- SQL
- Bachelor's degree
- AI
External Hiring|Team Leader Operations|International|16022026
TGBPL TP India - IBU —Kolkata, West Bengal
- Full-time
- Remote
- Work from home
Accounts Executive (ERO)
DHL —Kolkata, West Bengal
- Email
- Microsoft Excel
- ERP systems
- Master's degree
- Health insurance
- Paid time off
6d
Team Leader (AMCC)|International|04082025
TGBPL TP India - IBU —Kolkata, West Bengal
- Full-time
- Remote
- Work from home
Bussiness Development Executive
ABC Group —Kolkata, West Bengal
- ₹15,000 - ₹30,000 a month
- Part-time
- Master's degree
- Bachelor's degree
- Team management
- Health insurance
- Flexible schedule
Quick apply
14d

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Team leader Chat Process

Gear Inc. -
Kolkata, West Bengal

Quick apply

Job details

Full-time
₹18 - ₹24 a month

Qualifications

English
Analysis skills
Bachelor's degree
Communication skills

Full job description

Job Information:

You are in charge of leading and supervising a group of Customer Support Agents (CSA). Guarantee that non-quality KPIs meet the clients requirements and escalate abnormal issues as they arise. TL shall support the Senior TL in managing the agents in day-to-day operations and provide answers to both internal and external questions when needed.

Location: Kolkata, India

Key Responsibilities:

Manage, inspire, and mentor a group of Customer Support Agents (CSA).
Hold regular team meetings, evaluate performance, and offer helpful criticism.
Manage escalations and challenging situations while advising and supporting CSAs.
Make sure that all CSA tasks are completed smoothly and effectively.
Keep up with periodic updates and make sure the team follows them.
Conduct briefings & process updates to the team to improve their abilities.
Handle clients' requests and escalations, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Should make themselves approachable for CSAs.
Report any issues or challenges to the reporting manager immediately when needed.
Responsible for checking the roster adherence of CSAs and managing shrinkages of the floor.
Assisting team members in identifying trends and establishing teams goals.
Ensure team members are achieving daily productivity and desired service levels as per the KPIs; correct action plan to be shared in case of any deviation.
Prepare reports and analyze data to improve processes, ensure resources are properly allocated based on the volume trend analysis, and maximize the teams efficiency.

Qualifications and Requirements:

A bachelor's degree in a field (such as communications, psychology, sociology, or a similar field) that is applicable.
Fluent in English. At least C1 level. Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
Proficiency in CS (email & chat support).
Familiarity with performance metrics for CS processes
Strong team management and leadership abilities.
Excellent interpersonal and communication abilities.
Proficiency with software and tools for CS work is a plus.
Problem-solving and analytical thinking skills.
Ability to manage delicate material and perform under pressure.
Knowledge of the moral and legal issues involved in CS work .
Decisiveness and attention to detail

Quick apply

Refine Your Search

team leader customer service jobs in park circus kolkata west bengal

Team leader Chat Process

Zonal Service Manager - East

Team Leader- Operations|Domestic|06102025

Delivery Manager

Service Delivery Manager – International Operations (WFO, Kolkata)

External Hiring|Team Leader|Domestic|24022026

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Regional Head - Direct Sales

Associate, Relationship Manager, Credit Program Small, Small Medium Enterprises

Area Sales Manager- Guwahati

External Hiring|Team Leader Operations|International|20122025

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Workforce Management Team Leader – Contact Center – Kolkata, India

External Hiring|Team Leader Operations|International|16022026

Accounts Executive (ERO)

Team Leader (AMCC)|International|04082025

Bussiness Development Executive

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