Yelahanka Satellite Town Bengaluru Karnataka Senior technical support engineer Jobs – 158 Open Jobs Today

Senior Platform Support Engineer (L2)
Zinier —Bengaluru, Karnataka
- Full-time
- Java
- SQL
- AWS
Quick apply
Technical Support Engineer - Tier 1
ContactPoint 360 —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- English
12d
Senior Support Engineer - OMS
Nextuple —Bengaluru, Karnataka
- Weekend availability
- Computer Science
- B.Sc
- Salesforce
Quick apply
Senior IT & Desktop Support Engineer
Konovo —Bengaluru, Karnataka
- Hybrid work
- Windows
- Computer networking
- SharePoint
- Health insurance
Senior Support Engineer
Arctic Wolf —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Software troubleshooting
- Paid holidays
- Health insurance
Senior Application Support Operations Engineer
Autonomize AI —Bengaluru, Karnataka
- ₹1 a year
- Full-time
- Software troubleshooting
- HIPAA
- English
Quick apply
Senior Systems Engineer - Escalation Support - Networking
Calix —Bengaluru, Karnataka
- Email
- Software troubleshooting
- Customer service
- B.Sc
Senior Technical Support Strata
Palo Alto Networks —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- B.Sc
Senior Customer Success Manager – Technical Support
IBSFINtech —Bengaluru, Karnataka
- Full-time
- Computer Science
- Salesforce
- Engineering
Application Support Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Senior Principal Capability-Technical Performance Management
Optum —Bengaluru, Karnataka
- Full-time
- Computer networking
- Linux
- Health insurance
Senior Advanced Support Engineer
MathWorks —Bengaluru, Karnataka
- Hybrid work
- Doctoral degree
- Master's degree
- Bachelor's degree
1d
Platform Support Engineer(L1)
Zinier —Bengaluru, Karnataka
- Weekend availability
- Java
- SQL
- Analysis skills
Quick apply
Senior IT Support Engineer, India
Airwallex —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Salesforce
Wireless Technical Support Engineer
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- DevOps
8d
Spanish & Portuguese Service Desk -Sr Engineer-Cloud & Infra Engg
BirlaSoft —Bengaluru, Karnataka
- Night shift
- Spanish
- Microsoft Outlook
- Software troubleshooting
Senior Engineer
Quest Global —Bengaluru, Karnataka
- Full-time
- Schematics
- Bachelor's degree
- Diploma
Quick apply
Remote Support Services Engineer L3
ALS —Bengaluru, Karnataka
- Online application
- Bilingual
- Spanish
- Azure
Senior Engineer - Service Desk (SD1)
Microland —Bengaluru, Karnataka
- Rotational shift
- Software troubleshooting
- Windows
- Microsoft Office
Senior Engineer - Service Desk
Microland —Bengaluru, Karnataka
- Rotational shift
- Azure
- Software troubleshooting
- Windows

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Senior Platform Support Engineer (L2)

Zinier -
Bengaluru, Karnataka

Quick apply

Job details

Full-time

Qualifications

Spring Boot
ITIL Certification
React
Full-stack development
Technical support
Java
SQL
AWS
JavaScript
Back-end development
REST
APIs
JSON
Communication skills
Spring framework
Debugging

Full job description

ABOUT ZINIER

Zinier is on a mission to empower frontline workers — and the people supporting them — to achieve greater things for themselves and the world around them. With 80% of the global workforce being deskless, Zinier's no-code customisation platform drives Technology Equity, improving the lives and productivity of workers who keep the world up and running.

We are a global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India. Our investors include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

To learn more, check out www.zinier.com (http://www.zinier.com)

ROLE OVERVIEW

We are looking for a Senior Platform Support Engineer who brings advanced technical depth and independent ownership to the support function. You will handle the most complex L2 cases on the platform, mentor junior engineers, and act as a bridge between support and engineering/product teams. This role suits engineers who thrive in ambiguous, high-impact situations and want to shape how support excellence is delivered at Zinier.

KEY RESPONSIBILITIES

Own and resolve advanced L2 incidents end-to-end, including root-cause analysis, customer communication, and post-incident documentation.
Investigate escalated issues involving JavaScript workflow logic, JSON configuration errors, API anomalies, and database irregularities.
Analyse Grafana dashboards and observability stacks (Loki, Tempo) to detect and diagnose system anomalies proactively.
Review and optimize SQL queries to identify performance bottlenecks and data integrity issues during live incidents.
Mentor and guide Platform Support Engineers on debugging approaches, RCA writing, and escalation best practices.
Lead knowledge-base initiatives — authoring runbooks, troubleshooting guides, and technical SOPs.
Partner with engineering and solutions teams in postmortems, providing structured feedback to improve product robustness.
Contribute to tooling and internal automation that reduces manual effort across the support function.
Participate in on-call rotations and lead critical-incident response when senior escalation is needed outside business hours.

REQUIRED SKILLS & EXPERIENCE

4+ years of experience in technical support, customer engineering, or solution development.
Strong hands-on skills in JavaScript (workflow debugging, process rule analysis) and JSON handling.
Proficiency in SQL — able to write, debug, and optimise queries and diagnose data anomalies.
Familiarity with observability tools such as Grafana, Loki, or Prometheus.
Solid understanding of REST API interactions, HTTP semantics, and integration patterns.
Experience with AWS or equivalent cloud platform at a working level.
Demonstrated ability to mentor junior engineers and drive knowledge-sharing within a team.
Excellent communication skills — able to distill complex technical findings into clear customer and internal communications.

DESIRABLE SKILLS

Exposure to backend development in Java/Spring Boot or frontend in React.
Understanding of field service management or workflow-orchestration domains.
ITIL V3/V4 foundation or equivalent service-management certification.
Experience building or contributing to internal tooling or automation scripts.

WHY JOIN US

Unique opportunity to form a front-facing layer that not only is the front-line to customer deployments, but also has the ability to work closely with Solution Architects and others to influence Product blueprints.
Work across the full tech stack — from debugging backend services(Java, spring boot) to exploring front-end interfaces built with React and extending into mobile UI development.
Build internal tools, fix production issues, and contribute to engineering stability, all while learning from experienced platform, product and solution engineers.
Be part of a high-impact team that bridges engineering and customer experience, where your work helps improve both product quality and customer trust.
Join a company that values learning, ownership, and long-term growth.
This role is aligned to the SDE1 capability level. High performers progress to:
- Tech Lead, Platform Support
- Principal Platform Support Engineer
- Team Lead, Platform Support

Quick apply

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senior technical support engineer jobs in yelahanka satellite town bengaluru karnataka

Senior Platform Support Engineer (L2)

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Platform Support Engineer(L1)

Senior IT Support Engineer, India

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Remote Support Services Engineer L3

Senior Engineer - Service Desk (SD1)

Senior Engineer - Service Desk

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ABOUT ZINIER

ROLE OVERVIEW

KEY RESPONSIBILITIES

REQUIRED SKILLS & EXPERIENCE

DESIRABLE SKILLS

WHY JOIN US

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