Job Title: S2P Solution Specialist
About the job:
Sanofi Global Hub (SGH) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions
The company is focused on accelerating development to deliver breakthrough medicines and vaccines to patients, delivering excellence though Diversity.
Sanofi operates in 90 countries with 91 000 employees worldwide, working in 59 manufacturing and 20 Research & Development (R&D) sites. In 2022 business net income was €10.3 Billion, delivered by 4 Global Business Units: Specialty care, Consumer Healthcare, Vaccines & General Medicines.
Sanofi covers major therapeutic areas, including immunology, cardiovascular, diabetes, oncology, rare diseases, etc.
Main responsibilities:
Operational Support & Issue Triage:
Provide first-line support for S2P-related inquiries, following established procedures to resolve routine issues.
Assist in troubleshooting basic issues within enterprise systems like Coupa and SHIFT.
Accurately track all incoming requests and issues, ensuring all necessary information is captured in the team's centralized tracker.
Escalate complex or non-standard issues to the Manager for resolution.
Process Adherence & Documentation Support:
Follow established SOPs and work instructions to execute tasks related to the approval workflows and lifecycle.
Assist in maintaining process documentation, ensuring guides and work instructions are up-to-date with minor changes.
Support the team by helping to prepare materials for process improvement workshops or meetings and participate in transformative AI tool testing.
Stakeholder & Vendor Communication:
Serve as an initial point of contact for basic inquiries, guiding stakeholders to the correct resources or FAQs.
Assist in communicating status updates to internal requesters.
Provide timely and professional follow-up on routine, open cases.
Issue & Data Management Support:
Perform initial triage of inquiries from the intake form, assigning them based on predefined criteria.
Log and track issues, ensuring case records are kept current.
Perform routine data entry and data cleansing tasks to support master data.
Assist in auditing vendor records for completeness and flagging discrepancies for review by the team.
About you:
Experience: 1-3 years of procurement experience in a coordination, administrative, or operational support role for purchase orders, contracting, vendor invoices/payments. Experience in project management, or the pharmaceutical industry is a plus.
Recommended Working Hours: Support up to 1230PM EST for NA colleagues.
Soft Skills: Strong organizational skills, high attention to detail, excellent written and verbal communication, a proactive attitude, and an eagerness to learn.
Technical Skills: Familiarity with Microsoft Office (Word, Excel, Outlook, SharePoint), SmartSheet, SAP (SHIFT), Coupa, Zoom
Education: Bachelor’s degree in Procurement, Business, Communications, or a related field.
Languages: English (fluent).
Why choose us?
Bring the miracles of science to life alongside a supportive, future-focused team.·
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.·
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.·
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
