Poonamallee Chennai Tamil Nadu Avp, production eng Jobs – 51 Open Jobs Today

AVP-Messaging Operations
Citi —Chennai, Tamil Nadu
- Customer service
- Microsoft Office
- Master's degree
AVP, Data - LARC
Standard Chartered —Chennai, Tamil Nadu
- Azure
- Management
- Computer Science
- Health insurance
- Paid sick time
AVP - Global KYC Trainer
Citi —Chennai, Tamil Nadu
- Full-time
- Computer literacy
- English
- Microsoft Office
NAM Collections & Recovery - Credit Bureau Dispute AVP
Citi —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Bachelor's degree
- Communication skills
Senior Manager Finance
AVP Infracon Ltd —Chennai, Tamil Nadu
- ₹50,000 - ₹70,000 a month
- Full-time
- Master's degree
- Accounting
- In-person
- Health insurance
Quick apply
Wealth Manager - Private Wealth
NJ MACSON —Ekkattuthangal, Chennai, Tamil Nadu
- ₹1,00,000 - ₹1,50,000 a month
- Full-time
- Finance
- Bachelor's degree
- Business Administration
- Cell phone reimbursement
Quick apply
AVP - Compliance
Photon —Chennai, Tamil Nadu
- Full-time
- Azure
- DevOps
- Agile
P5 (AVP) - Credit Portfolio Management
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
Quick apply
Quality Assurance, Monitoring & Testing Sr. Analyst -AVP
Citi —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Bachelor's degree
- Team management
1d
AVP Wholesale credit risk reporting
Barclays —Chennai, Tamil Nadu
- Microsoft Excel
- Analysis skills
1d
Receivables & Revenue - AVP
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Microsoft Excel
- Analysis skills
- Accounting
Quick apply
Wealth Regulatory Reporting Operations AVP
Citi —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Finance
Infrastructure Engineer, AVP_Cloud OpenShift
National Westminster Bank PLC —Chennai, Tamil Nadu
- From ₹28,475 a year
- Full-time
- Java
- AWS
- JavaScript
1d
Engineer - PPC
Unidos Technology —Tiruvallur, Chennai, Tamil Nadu
- ₹4,50,000 - ₹5,00,000 a year
- Full-time
- Inventory control
- Bachelor's degree
- In-person
Quick apply
7d
AVP - Product Management
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Product management
- Software development
- Agile
Quick apply
Eng, Artificial Intelligence
KLA —Chennai, Tamil Nadu
- Full-time
- English
- Master's degree
- Bachelor's degree
Manager-Process Audit
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Finance
- Master's degree
- MBA
P6 (AVP) - Credit Portfolio Management
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
Quick apply
3838812-Manager
EXL Service —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
AVP Solutions
Yubi —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills

I want to receive the latest job alerts for avp, production eng in poonamallee chennai tamil nadu

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

avp, production eng jobs near poonamallee chennai tamil nadu

Senior Financial Specialist jobs in Chennai, Tamil Nadu

Assistant Vice President jobs in Chennai, Tamil Nadu

Infrastructure Engineer jobs in Chennai, Tamil Nadu

Ai Architect jobs in Chennai, Tamil Nadu

Quality Assurance Analyst jobs in Chennai, Tamil Nadu

Engineer jobs in Tiruvallur, Chennai, Tamil Nadu

Auditor jobs in Chennai, Tamil Nadu

Senior Accountant jobs in Gandhinagar, Gujarat

Senior Accountant jobs in Ahmedabad, Gujarat

Senior Financial Specialist jobs in Karnataka

Senior Financial Specialist jobs in Electronic City, Bengaluru, Karnataka

Oracle Fusion Financial jobs in Hyderabad, Telangana

Assistant Vice President jobs in Bangalore City, Bengaluru, Karnataka

Assistant Vice President jobs in Mumbai, Maharashtra

Assistant Vice President jobs in Faridabad, Haryana

Pharmacy Assistant jobs in Tamil Nadu

Assistant Professor, Civil Engineering jobs in Noida, Uttar Pradesh

Assistant Vice President jobs in Gujarat

Assistant Professor, Fashion Design jobs in Coimbatore, Tamil Nadu

Assistant Professor, Ece jobs in Coimbatore, Tamil Nadu

AVP-Messaging Operations

Citi -
Chennai, Tamil Nadu

Apply Now

Job details

Qualifications

Live chat
Customer service
Process improvement
Microsoft Office
Master's degree
Analysis skills
Quality assurance
Bachelor's degree
AI
Leadership
Communication skills

Full job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Chat Operations Manager is responsible for leading and optimizing the performance of customer service team focused on chat interactions. This role drives the achievement of key digital customer service indicators (KPIs), ensures efficient handling of chat volumes, and maintains a consistently high-quality customer experience across all chat channels. The manager will lead, develop, and mentor their agents, implement strategic initiatives for chat operations, and foster a culture of digital excellence and continuous improvement.

Key Responsibilities:

Operational Leadership: Oversee the daily operations of customer service team, ensuring optimal staffing, efficient chat queue management, and adherence to digital communication policies and procedures.
Performance Management: Establish, monitor, and achieve critical chat-specific customer service KPIs, including Average Response Time (ART), Concurrent Chat Handling, Chat Abandonment Rate, Quality Assurance (QA) scores for written interactions, and First Contact Resolution (FCR) in digital channels. Develop and implement strategies to enhance these metrics.
Team Development & Coaching: Lead, coach, and mentor team members focusing on effective written communication, tone, multi-tasking skills in a chat environment, and efficient use of chat tools and resources. Conduct regular performance reviews and identify development opportunities.
Strategy & Planning: Contribute to the strategic development and execution of digital customer service initiatives, including integrating new chat technologies, optimizing chat flows, and exploring AI/chatbot synergies to improve efficiency and customer experience.
Process Improvement: Identify areas for improvement within chat operations, implement best practices for digital engagement, streamline chat processes (e.g., template usage, knowledge base integration), and reduce resolution times. Drive continuous improvement based on data analysis and customer feedback.
Stakeholder Collaboration: Collaborate with cross-functional teams such as Workforce Management, Technology, Bot team and Quality Assurance to ensure seamless integration of chat channels and alignment with overall business goals.
Reporting & Analysis: Analyze chat interaction data, generate comprehensive reports on team performance, chat trends, and bot performance. Provide actionable insights and recommendations to senior management for strategic decision-making.
Issue Resolution: Serve as an escalation point for complex or sensitive customer issues encountered via chat, ensuring timely and effective resolution while upholding service standards.
Compliance & Risk Management: Ensure all chat operations comply with internal policies, industry regulations, and legal requirements pertaining to digital communication and data privacy. Identify and mitigate potential operational risks
Projects & Initiatives: Lead and participate in various projects and initiatives aimed at enhancing the chat platform, introducing new features, improving agent tools, or integrating with other digital channels to elevate the overall digital customer experience.

Qualifications:

Education: Bachelor’s degree/University degree or equivalent experience. Master's degree preferred.
Experience: Minimum of 10+ years of progressive experience in customer service operations, with at least 6+ years in a leadership role managing customer service team (people manager)
Adaptability: Ability to thrive in a fast-paced, technology-driven environment and manage multiple digital priorities effectively.
Leadership Skills: Strong leadership, motivational, and coaching abilities, with a track record of developing high-performing teams in a digital context.
Analytical Skills: Excellent analytical and problem-solving skills, with the ability to interpret digital interaction data, identify trends, and make data-driven decisions.
Communication: Exceptional written communication skills, with a keen understanding of digital communication etiquette, brand voice, and clarity. Strong verbal communication for internal leadership.
Technical Proficiency: Proficient in chat management systems, knowledge base systems, and familiarity with AI/chatbot technologies. Proficient in Microsoft Office Suite.

Desired Attributes:

Strategic thinker with an ability to anticipate future trends in digital customer service.
Proactive and results-oriented with a strong sense of ownership over digital channels.
Ability to inspire and influence others towards achieving digital excellence.
High level of integrity and professionalism.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

Refine Your Search

avp, production eng jobs in poonamallee chennai tamil nadu

AVP-Messaging Operations

AVP, Data - LARC

AVP - Global KYC Trainer

NAM Collections & Recovery - Credit Bureau Dispute AVP

Senior Manager Finance

Wealth Manager - Private Wealth

AVP - Compliance

P5 (AVP) - Credit Portfolio Management

Quality Assurance, Monitoring & Testing Sr. Analyst -AVP

AVP Wholesale credit risk reporting

Receivables & Revenue - AVP

Wealth Regulatory Reporting Operations AVP

Infrastructure Engineer, AVP_Cloud OpenShift

Engineer - PPC

AVP - Product Management

Eng, Artificial Intelligence

Manager-Process Audit

P6 (AVP) - Credit Portfolio Management

3838812-Manager

AVP Solutions

I want to receive the latest job alerts for avp, production eng in poonamallee chennai tamil nadu

Related Searches

Explore jobs in more locations

Discover your future at Citi

Job Overview

Jobseeker tools

Employer Tools

Browse

Stay Connected