Role description
ServiceNow-Agentic AI Developer
We are on the lookout for a highly skilled Full Stack ServiceNow Developer to join our dynamic team This role is pivotal in designing developing and deploying nextgeneration AIdriven workforce solutions within the ServiceNow platform The developer will be instrumental in crafting autonomous digital agents that serve as AI Scrum Masters and AI Application Analysts facilitating smarter faster and more adaptive workflows across the enterprise
This position demands expertise in ServiceNow development both backend and frontend a robust understanding of AIML integrations and the ability to architect scalable digital workflows The successful candidate will collaborate closely with product managers data scientists and business stakeholders to create agentic workforce solutions that enhance and automate key IT business and agile practices
Key Responsibilities
ServiceNow Development
Design develop and customize applications on the ServiceNow platform ITSM ITOM SPM etc to enable AIaugmented workforce solutions
Build full stack components backend workflows Flow Designer Script Includes Business Rules RESTSOAP APIs and modern UIUX Service Portal Now Experience UI Builder React components
Integrate ServiceNow with external AI services APIs and data sources to enable decision automation predictive insights and conversational agents
AI Agentic Workforce Enablement
Architect and implement autonomous AI agents in ServiceNow that perform roles such as Scrum Master AI employee eg sprint planning backlog grooming velocity tracking reporting and Application Analyst AI employee eg incident triage root cause analysis application monitoring
Develop capabilities for selflearning adaptive recommendations and dynamic workflow execution
Leverage LLMs machine learning and orchestration tools to simulate humanlike reasoning and task execution within ServiceNow
Agile Collaboration
Partner with business stakeholders Scrum teams and application owners to translate requirements into technical solutions
Participate in Agile ceremonies and actively contribute to backlog refinement sprint planning and demos
Enable AI Scrum Master to automate team metrics reporting risk identification and sprint forecasting
Required Skills Qualifications
5 years of handson development experience with ServiceNow custom apps ITSM ITOM SPM modules
Proficiency in JavaScript Glide API AngularJSReact HTML CSS within the ServiceNow ecosystem
Strong understanding of ServiceNow architecture Flow Designer IntegrationHub Script Includes Business Rules ACLs CMDB
Experience with full stack development frontend Now Experience portals backend serverside scripts API integrations
Familiarity with AIML concepts and integration of ServiceNow with LLMs chatbots or automation frameworks
Proven ability to design and implement autonomous digital workflows and intelligent automation
Solid understanding of AgileScrum methodologies and how to apply them in ServiceNow delivery
Strong problemsolving and communication skills with the ability to interact effectively with both technical and nontechnical stakeholders
Preferred Skills
Exposure to DevOps practices Jenkins Git CICD pipelines for ServiceNow
Certifications ServiceNow Certified Application Developer CAD Certified Implementation Specialist CIS in ITSMCSMITOM ServiceNow MicroCertifications IntegrationHub Predictive Intelligence
Background in creating or managing agentbased AI systems or autonomous digital workforce solutions
Role Impact
This role goes beyond traditional ServiceNow development you will be building the foundation of a digital agentic workforce that augments human teams Your work will directly empower the enterprise with AIenabled Scrum Masters and Application Analyststransforming how teams collaborate deliver and innovate
Skills
Mandatory Skills :
ServiceNow-Agentic AI Developer
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
