Wadgaon Budruk Pune Maharashtra Customer care specialist Jobs – 67 Open Jobs Today

Communication Coach (Senior Trainer)
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- Night shift
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- Bachelor's degree
- Health insurance
Information Security Specialist - 2283
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- Azure
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Avaloq / Consultant Specialist
HSBC Global Services Limited —Pune, Maharashtra
- Full-time
- SQL
- Scripting
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14d
Global HR Technology Specialist
Vanderlande Industries —Pune, Maharashtra
- Full-time
- English
- Master's degree
- Analysis skills
Specialist Developer Data
Medline Industries —Pune, Maharashtra
- Full-time
- Azure
- Master's degree
- SQL
Lead - Service Management ( SM4 )
Microland —Pune, Maharashtra
- Bachelor's degree
- JavaScript
Key Account Specialist - Construction, Indore
Stanley Black & Decker —Pune, Maharashtra
- Full-time
- Sales
- Bachelor's degree
- Computer skills
- Health insurance
21h
Sr Analyst Rebate
Medline Industries —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Salesforce Agentforce Developer
Jade Global —Pune, Maharashtra
- Full-time
- Salesforce
- Master's degree
- Bachelor's degree
Transformation & Integration Lead
bp —Pune, Maharashtra
- Full-time
- Hybrid work
- Product management
- Mentoring
- Agile
16h
Sr IT Manager - PLM, QMS, TeamCenter NX
MiniMed —Pune, Maharashtra
- Full-time
- Management
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Manager Collaboration M365 SME
M&G plc —Pune, Maharashtra
- Full-time
- SharePoint
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Principal Security Technologist – Attack Surface Reduction
MiniMed —Pune, Maharashtra
- Full-time
- 12th Pass
- Project management
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Associate Developer-SAP Development Integration - 2047
Medline Industries —Pune, Maharashtra
- Full-time
- Computer Science
- DevOps
- Bachelor's degree
Associate Business Consultant-AI Adoption Specialist
Allianz —Pune, Maharashtra
- Full-time
- Training & development
- AI
- Communication skills
7d
Engineer, Contact Center Technology
Evolent Health —Pune, Maharashtra
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Customer service
GM - Presales Solution Architect
Vodafone —Pune, Maharashtra
- Full-time
- Continuous improvement
Master Data Analyst
MiniMed —Pune, Maharashtra
- Full-time
- Salesforce
- SQL
- Bachelor's degree
Sr Software Engineer (Frontend Mobile)
Siemens Healthineers —Pune, Maharashtra
- Full-time
- Computer Science
- Software troubleshooting
- Java

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Communication Coach (Senior Trainer)

Full Potential Solutions -
Pune, Maharashtra

Apply Now

Job details

Benefits

Health insurance

Qualifications

Live chat
Microsoft Excel
English
Bachelor's degree
Financial services
English
AI
Communication skills
Banking

Full job description

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

The Communication Coach is responsible for designing and executing targeted communication diagnostics, delivering data-driven continuous education (CE), and providing calibrated side-by-side and asynchronous coaching to frontline customer experience specialists focusing on voice and accent, English grammar, email and live chat communication, and soft skills. This role bridges the gap between language fluidity and rigorous transaction mechanics, ensuring that cross-border remittance customers experience elite-tier empathy, clarity, and flawless execution under high-stress conditions (e.g., delayed transfers, verification blocks).

Duties and Responsibilities:

New Hire Training and Support

Facilitate new hire language, cultural training
Conduct gating assessments to identify structural communication friction points early.
Execute intensive nesting floor communication coaching, utilizing specialized roleplay AI tools and hyper-focused 15-minute huddles.
Facilitate language, cultural alignment, and de-escalation bootcamps during the 4-week onboarding window.

Continuous Education (CE) Development

Deploy high-impact Instructor-Led Training (ILT), actionable single-page job aids, micro-quizzes, and roleplay scripts.
Address specific fintech behavioral vectors: "Active Listening during Fraud Verification," "Empathetic Delivery of Hard Refusals," and "Structured Account Security Explanations."

Compliance Risk Mitigation

Coach agents to strictly communicate complex compliance protocols (KYC, AML, Dodd-Frank Act Section 1073 rules) without breaking script legal integrity or causing customer distress.

Qualifications:

Experience

Minimum of 1-2 years of experience as a Communication Coach, Voice & Accent Trainer, or Soft Skills Trainer, preferably in the BPO industry.
Working experience within a Fintech, Banking, or Financial Services program.

Education

Bachelor’s degree in English, Communications, or a related field is preferred.
Certifications like TESOL, TEFL, CELTA, or Train-The-Trainer (TTT) are highly preferred

Language Proficiency

Strict CEFR C2 (Mastery) or equivalent proficiency level in both written and spoken English.

Technical Skills

Industry domain expertise/prior experience in or deep understanding of the Financial Services or Fintech sector, familiarity with modern financial CRM dashboard.
Can translate convoluted compliance language (e.g. funding sources, regulatory delays) into crystal-clear, reassuring customer dialogue without violating standard operating guidelines
Demonstrated skill in diffusing hyper-critical situations where an individual's hard-earned money is temporarily held or delayed due to systemic fraud checks.
Capable of managing localized communication challenges inherent to specific regions
Proven analytical aptitude in spreadsheet software (including MS Excel and Google Sheets) to audit, chart, and document employee development trends.
Proven capability in creating dynamic, high-impact instructional assets—including interactive presentation decks, immersive roleplay scripts, and comprehensive job aids—customized for diverse adult learning methodologies.

Others

Amenable to work onsite in our Pune location
Amenable to work in shifting schedules (possible night shifts and holidays)

Apply Now

Refine Your Search

customer care specialist jobs in wadgaon budruk pune maharashtra

Communication Coach (Senior Trainer)

Information Security Specialist - 2283

Spec Finance

Avaloq / Consultant Specialist

Global HR Technology Specialist

Specialist Developer Data

Lead - Service Management ( SM4 )

Key Account Specialist - Construction, Indore

Sr Analyst Rebate

Salesforce Agentforce Developer

Transformation & Integration Lead

Sr IT Manager - PLM, QMS, TeamCenter NX

Manager Collaboration M365 SME

Principal Security Technologist – Attack Surface Reduction

Associate Developer-SAP Development Integration - 2047

Associate Business Consultant-AI Adoption Specialist

Engineer, Contact Center Technology

GM - Presales Solution Architect

Master Data Analyst

Sr Software Engineer (Frontend Mobile)

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