Faridabad Haryana Servicenow technical Jobs – 209 Open Jobs Today

SeniorAdministrator - ServiceNow,JavaScript
HCLTech —Noida, Uttar Pradesh
- Software troubleshooting
- Databases
- Analysis skills
SME - Asset Management, ServiceNow
HCLTech —Noida, Uttar Pradesh
- JavaScript
- Scripting
- APIs
Senior ServiceNow Developer – App Engine and ITAM
Binmile Technologies —Noida, Uttar Pradesh
- Analysis skills
- APIs
- Agile
Sr Technical Lead (Tools & Automation)
HCLTech —Noida, Uttar Pradesh
- Scripting
- Python
Support Lead - IT Operations
HCLTech —Noida, Uttar Pradesh
- Project management
- Communication skills
Sr ServiceNow Developer
Product and Technology —Noida, Uttar Pradesh
- Full-time
- JavaScript
- Software development
- APIs
- Health insurance
ServiceNow Lead
BirlaSoft —Noida, Uttar Pradesh
- Analysis skills
- Presentation skills
- Agile
Track Lead - ServiceNow,JavaScript
HCLTech —Noida, Uttar Pradesh
- Azure
- Software troubleshooting
- AWS
12d
Senior Analyst - English, Arabic, Microsoft Windows
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- English
- Windows
- Analysis skills
7d
Senior Administrator - Hardware Asset Management
HCLTech —Noida, Uttar Pradesh
- Computer Science
- Software troubleshooting
- Bachelor's degree
12d
IT Functional Analyst - Jira Service Management
Barco —Noida, Uttar Pradesh
- Salesforce
- Analysis skills
- Bachelor's degree
Product Manager – Unified Endpoint Management (UEM)
TeamViewer Germany GmbH —Noida, Uttar Pradesh
- Hybrid work
- English
- Windows
- Analysis skills
Quick apply
14d
ServiceNow Architect
Aliqan Technologies —Noida, Uttar Pradesh
- ₹25,00,000 - ₹28,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- JavaScript
Quick apply
Problem Manager - Core
Ericsson —Noida, Uttar Pradesh
- Computer science
- Engineering
- Analysis skills
Sr Engineer (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Access
Senior Engineer - Hardware Asset Management
HCLTech —Noida, Uttar Pradesh
- Computer Science
- Software troubleshooting
- Bachelor's degree
12d
Administrator (Tools & Automation)
HCLTech —Noida, Uttar Pradesh
- Azure
- DevOps
- Analysis skills
ServiceNow Architect
TECH NEXT —Noida, Uttar Pradesh
- ₹90,000 - ₹1,40,000 a month
- Full-time
- DevOps
- APIs
- Agile
Quick apply
Engineer - Desk Side Services, AMT Asset Management Software
HCLTech —Noida, Uttar Pradesh
- Software troubleshooting
- Customer service
- Windows
5d
Track Lead - IT Operations Management, RESTful API, Angular
HCLTech —Noida, Uttar Pradesh
- Scripting
- APIs
- Communication skills
1d

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SeniorAdministrator - ServiceNow,JavaScript

HCLTech -
Noida, Uttar Pradesh

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Job details

Qualifications

ITIL Certification
Software troubleshooting
SAP
IT service management
UNIX
Databases
Analysis skills
JavaScript
ServiceNow
Agile
Root cause analysis
Communication skills

Full job description

Noida, Uttar Pradesh
Job Summary
The Major Incident Manager is responsible for overseeing and actively managing the Incident and Problem Management processes within Technical Operations.
This role primarily focuses on rapid service restoration during production incidents, while ensuring that underlying issues are addressed through effective Problem Management practices. The position also involves managing the Problem and ticket queue to drive long-term operational stability and service improvement.
The role ensures adherence to standardized Incident Management practices, including incident classification, escalation protocols, and communication frameworks. It involves conducting Root Cause Analysis (RCA) for Major and high-priority incidents, with a focus on both technical resolution and process improvement.
The candidate must be able to perform effectively under pressure in business-Major environments, with a strong end-user and business focus. Excellent communication, coordination, and stakeholder management skills are essential, along with the ability to drive resolution across cross-functional teams without direct authority.
A sound understanding of high-availability environments is required to effectively lead incident triage, drive resolution, and support ongoing problem management initiatives.
Key Responsibilities

Responsibilities Own and lead Major/high-priority incident bridge calls, directing all responding resources including internal teams, vendors, and stakeholders. Guide incident responders through structured and analytical troubleshooting approaches. Activate and coordinate appropriate technical resources to ensure timely service restoration. Provide regular, clear, and timely communication updates to stakeholders during Major incidents. Manage the Problem Management queue, ensuring root causes are identified and addressed. Conduct and drive Root Cause Analysis (RCA), assign action items, and ensure timely closure. Track and validate the effectiveness of mitigation and preventive actions post RCA. Drive continuous improvement across Incident and Problem Management processes. Improve system availability and service stability through proactive problem identification and resolution. Provide on call/off-hours support as part of the incident management rotation. Monitor and report on KPIs relat

Skill Requirements
Monitor and report on KPIs related to Incident and Problem Management effectiveness.
Review planned RFCs (Changes) to assess potential risks and identify impact areas.

Qualifications / Requirements
ITIL Certification (Good to have)
Cross-skilled knowledge of ITSM processes (Incident, Problem, Knowledge, Change) is expected.
Strong analytical, organizational, and problem-solving skills
Proven expertise in Root Cause Analysis methodologies (5 Why, Why Tree, etc.)
Basic technical understanding of systems such as UNIX, Windows, Networks, Messaging, Databases, and Backup solutions (preferred)
Exposure to enterprise applications (SAP, Agile, BI tools, etc.) (preferred)
Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders

Other Requirements
Ability to coordinate cross-functional teams to resolve Major issues without direct authority
Strong capability to analyse and troubleshoot application and infrastructure issues
Collaborative mindset with ability to work within teams and share knowledge effectively
Experience working in a customer-centric, enterprise IT environment
Prior experience supporting enterprise-scale infrastructure or applications
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servicenow technical jobs in faridabad haryana

SeniorAdministrator - ServiceNow,JavaScript

SME - Asset Management, ServiceNow

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Sr Technical Lead (Tools & Automation)

Support Lead - IT Operations

Sr ServiceNow Developer

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Senior Analyst - English, Arabic, Microsoft Windows

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Product Manager – Unified Endpoint Management (UEM)

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Problem Manager - Core

Sr Engineer (Support & Operations)

Senior Engineer - Hardware Asset Management

Administrator (Tools & Automation)

ServiceNow Architect

Engineer - Desk Side Services, AMT Asset Management Software

Track Lead - IT Operations Management, RESTful API, Angular

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