Ts Product ops analyst Jobs – 43 Open Jobs Today

SAP Workflow Analyst
ADCI HYD 20 SEZ - H94 —Hyderabad, Telangana
- Full-time
Senior Analyst (Policy/Payer)
Chryselys —Hyderabad, Telangana
- SQL
- Python
Quick apply
Sr. Financial Analyst – Operations & Commercial
Cohere Health —Hyderabad, Telangana
- Google Suite
- Microsoft Excel
- Microsoft Office
Quick apply
Manager, Full-Stack Engineering, SMAI
Micron —Hyderabad, Telangana
- Computer Science
- B.Sc
- Analysis skills
Principal Engineer I, BI & Analytics
Invesco —Hyderabad, Telangana
- Full-time
- Hybrid work
- SQL
- AWS
- Health insurance
IT&D Principle BA, Finance
Reckitt —Hyderabad, Telangana
- Azure
- Finance
- Bachelor's degree
- Health insurance
MDM-MT
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply
18h
Principal System Administrator ( Salesforce Service Cloud)
Model N —Hyderabad, Telangana
- Full-time
- Salesforce
- System design
- AI
Senior Consultant
Virtusa —Hyderabad, Telangana
- Master's degree
- Bachelor's degree
- APIs
6d
Kronos Functional SA, Time Hub
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- AWS
- Software development
- Analytics
Feature Lead Technology - GBS IND
Bank of America —Hyderabad, Telangana
- Full-time
- Oracle
- Software troubleshooting
- B.Sc
Staff Analyst - IT EA EPS
Micron —Hyderabad, Telangana
- APIs
- Manufacturing
- AI
Sr Software Engineer -Salesforce
Mattel —Hyderabad, Telangana
- Salesforce
- Analysis skills
- Communication skills
Alpha Data Operations - Assistant Vice President
State Street —Hyderabad, Telangana
- Full-time
- English
- SQL
- Analysis skills
- Health insurance
Senior ServiceNow Developer
Teradata —Hyderabad, Telangana
- Full-time
- Salesforce
- JavaScript
- Scripting
Training Specialist, Sr(Data Scientist)
Infor —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Master's degree
Senior Manager – AP&T&E
Azurity Pharmaceuticals - India —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
13d
JOB ID issue
Dev ops cin 03 ### —Hyderabad, Telangana
- Night shift
- Customer service
- Computer literacy
- English
Quick apply
GG - 1442 - Senior Data Engineer
Softobiz Technologies —Hyderabad, Telangana
- Full-time
- Azure
- Windows
- Master's degree
PD - PR to PO
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply

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SAP Workflow Analyst

ADCI HYD 20 SEZ - H94 -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Call center experience
SAP
Root cause analysis
Workforce management

Full job description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. We are looking for exceptionally talented and motivated people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional leader who is passionate to deliver best in class Customer Experience, who thinks and acts globally, and one who has the ability to invent and simplify processes to join us as Workforce Analyst for TSI Vertical.
The ideal candidate has a positive attitude and is a result oriented individual with willingness to work in a 24/7 environment. He/She should be able to clearly understand in-scope and out-scope for delivering end product or service, ensures in time delivery of product or service as per customer expectations without gold plating. Creates and adopts standard work methodology for daily work to reduce re-work, manual work, error identification time and waste. Clearly communicates to all stakeholders the Timeline, description of end product or service quality, risks and resources needed and is also able to write good narratives.

Key Responsibilities:

Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence.
Work on real-time tickets related to profile change request, non-production request and associate GACD/RCC profile change request.
Prepare and communicate daily handoff report to WFM leadership team on SL performance.
Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained.
Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership.
Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals
Communicate and callout changes to incoming contact patterns to operations and the WFM team
Have a real time communication with the WFM team and operations when callouts or changes need to be done
Support changes within routing of the skills or profiles
Demonstrates Decision Making/ Complex Problem Solving- proactively gather the right data from appropriate sources, probe/consider all of the facts, considers other perspectives; conduct root cause analysis.

Key job responsibilities
Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence.

Work on real-time tickets related to profile change request, non-production request and associate GACD/RCC profile change request.
Prepare and communicate daily handoff report to WFM leadership team on SL performance.
Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained.
Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership.
Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals
Communicate and callout changes to incoming contact patterns to operations and the WFM team
Have a real time communication with the WFM team and operations when callouts or changes need to be done
Support changes within routing of the skills or profiles
Demonstrates Decision Making/ Complex Problem Solving- proactively gather the right data from appropriate sources, probe/consider all of the facts, considers other perspectives; conduct root cause analysis.

BASIC QUALIFICATIONS

2+ years of Contact Center Management / Workforce management (WFM) / Real Time Analyst (RTA) experience

PREFERRED QUALIFICATIONS

1+ years of Amazon, or 4+ years of contact center experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

product ops analyst jobs in ts

SAP Workflow Analyst

Senior Analyst (Policy/Payer)

Sr. Financial Analyst – Operations & Commercial

Manager, Full-Stack Engineering, SMAI

Principal Engineer I, BI & Analytics

IT&D Principle BA, Finance

MDM-MT

Principal System Administrator ( Salesforce Service Cloud)

Senior Consultant

Kronos Functional SA, Time Hub

Feature Lead Technology - GBS IND

Staff Analyst - IT EA EPS

Sr Software Engineer -Salesforce

Alpha Data Operations - Assistant Vice President

Senior ServiceNow Developer

Training Specialist, Sr(Data Scientist)

Senior Manager – AP&T&E

JOB ID issue

GG - 1442 - Senior Data Engineer

PD - PR to PO

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DESCRIPTION

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