Up System administrator Jobs – 298 Open Jobs Today

Senior Administrator - English, Arabic, Microsoft Windows
HCLTech —Lucknow, Uttar Pradesh
- Azure
- Management
- Computer Science
2h
Sr Administrator (Support & Operations)
HCLTech —Lucknow, Uttar Pradesh
- Oracle
- SQL
- Budgeting
10d
Senior Administrator - Azure Active Directory
HCLTech —Noida, Uttar Pradesh
- Azure
- Software troubleshooting
- Analysis skills
Lead Administrator (Support &Operations)
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Computer Science
- Windows
- Analysis skills
2h
Senior Administrator - ServiceNow, IT Service Management
HCLTech —Noida, Uttar Pradesh
- Computer Science
- Java
- Bachelor's degree
Administrator - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Azure
- Software troubleshooting
- Analysis skills
Senior Administrator - Hardware Asset Management
HCLTech —Noida, Uttar Pradesh
- Computer Science
- Software troubleshooting
- Bachelor's degree
13d
Sr Administrator (Tools & Automation)
HCLTech —Noida, Uttar Pradesh
- Computer Science
- Software troubleshooting
- Analysis skills
7d
Senior Administrator - UCC Development Tools
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Computer Science
- DevOps
- AWS
Senior Administrator - Commvault
HCLTech —Lucknow, Uttar Pradesh
- Oracle
- Windows
- SQL
Administrator - Windows Azure IaaS, Terraform
HCLTech —Noida, Uttar Pradesh
- Azure
- Windows
- Communication skills
Senior Administrator - Saviynt, Java
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Azure
- Java
- SQL
Administrator - MS Windows,Endpoint Management,Hyper-V,MS Cluster Server
HCLTech —Noida, Uttar Pradesh
- Windows
- AWS
Senior Administrator - Microsoft PowerBI,Windows Powershell, Python
HCLTech —Noida, Uttar Pradesh
- Azure
- Windows
- Python
10d
Administrator - Monitoring Tools, Event Monitoring
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Computer networking
Administrator - SharePoint Administration
HCLTech —Noida, Uttar Pradesh
- Scripting
- SharePoint
- Communication skills
4d
Sr.IT Network Administrator
SUPER E FACTORY DEPOT —Noida, Uttar Pradesh
- Azure
- Computer Science
- Windows
Quick apply
11d
Salesforce Apex Senior Technical Lead - Lightning framework and administration
HCLTech —Noida, Uttar Pradesh
- Salesforce
- SQL
- APIs
1d
Azure Databricks Administrator
Sopra Steria —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- DevOps
- Bachelor's degree
Quick apply
Administrator (Tools & Automation)
HCLTech —Noida, Uttar Pradesh
- Azure
- JavaScript
- APIs

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Senior Administrator - English, Arabic, Microsoft Windows

HCLTech -
Lucknow, Uttar Pradesh

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Job details

2 hours ago

Qualifications

Jira
Power BI
ITIL Certification
Azure
Management
Computer Science
Incident management
SCCM
BMC Remedy
Customer service
Arabic
English
Windows
Bachelor's degree
ITIL
ServiceNow
Problem management
Leadership
Communication skills
Active Directory
Intune
Analytics
Information Technology
VPN

Full job description

Lucknow, Uttar Pradesh
Job Summary

The Lead Service Desk Analyst is responsible for leading the Service Desk team, ensuring excellent customer experience, achieving SLA/KPI targets, managing incident resolution, driving continuous service improvement, and acting as the primary escalation point for critical user issues. The role combines people leadership, operational governance, stakeholder management, and technical support expertise
Job Description : Key Performance Indicators (KPIs)\\\\r\\\\n\\\\r\\\\nSLA Compliance > 95%\\\\r\\\\nFirst Call Resolution (FCR)\\\\r\\\\nCustomer Satisfaction (CSAT)\\\\r\\\\nMean Time to Resolve (MTTR)\\\\r\\\\nTicket Backlog Reduction\\\\r\\\\nKnowledge Article Effectiveness\\\\r\\\\nAgent Productivity & Utilization\\\\r\\\\nEscalation Management Effectiveness\\\\r\\\\n\\\\r\\\\nPreferred Industry Experience\\\\r\\\\n\\\\r\\\\nManaged Services\\\\r\\\\nGlobal Service Desk\\\\r\\\\nIT Infrastructure Support\\\\r\\\\nEnterprise IT Operations\\\\r\\\\nMulti-client Support Environments

Key Responsibilities

Job Responsibilities : Service Desk Operations Lead and manage daily Service Desk operations in a 24x7 environment. Ensure incidents and service requests are logged, categorized, prioritized, and resolved within agreed SLAs. Monitor call queues, ticket backlogs, and service performance metrics. Act as the major incident coordinator for high-priority incidents. Ensure adherence to ITIL processes for Incident, Request, Problem, and Knowledge Management. [JD - Service Desk | Word], [Shift Lead JD | Word] Team Leadership Manage, mentor, and coach Service Desk Analysts. Conduct regular performance reviews and provide feedback and development plans. Monitor attendance, shift adherence, and workforce management. Facilitate onboarding and training of new team members. Foster a customer-centric and high-performance culture. [Shift Lead JD | Word] Customer & Stakeholder Management Serve as the primary escalation point for unresolved customer issues. Conduct service review meetings with stakeholders and client teams. Drive customer satisfaction improvements through proactive engagement. Communicate service impacts, outage updates, and resolution progress effectively. [Shift Lead JD | Word], [Service On...ng Lead JD | Word] Reporting & Governance Prepare daily, weekly, and monthly operational dashboards. Track and report SLA, KPI, FCR, CSAT, and ticket volume trends. Identify service improvement opportunities through data analysis. Ensure audit readiness and compliance with organizational policies. [Shift Lead JD | Word], [Service On...ng Lead JD | Word] Continuous Service Improvement Drive process automation and efficiency initiatives. Develop and maintain knowledge articles, SOPs, and runbooks. Collaborate with Problem Management teams to reduce recurring incidents. Support transition and transformation initiatives.

Skill Requirements

Technical Skills Mandatory IT Service Desk Operations Incident Management Request Fulfillment ServiceNow / Remedy / Jira Service Management Windows Operating Systems Microsoft 365 Administration Active Directory Exchange Online VPN & Remote Support Tools SLA & KPI Management ITIL Framework eferred Nexthink DEX Azure AD / Entra ID Power BI Reporting Endpoint Management (Intune/SCCM) Automation & Service Desk Analytics Knowledge Management Tools

Other Requirements

Required Qualifications Bachelor\'s Degree in Computer Science, Information Technology, or related field. ITIL Foundation Certification (Mandatory). ITIL Intermediate / Managing Professional (Preferred). ServiceNow Certification (Preferred). Key Competencies Leadership & People Management Customer Service Excellence Communication & Presentation Skills Analytical & Problem-Solving Abilities Conflict Resolution Stakeholder Management Decision Making Under Pressure Continuous Improvement Mindset

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system administrator jobs in up

Senior Administrator - English, Arabic, Microsoft Windows

Sr Administrator (Support & Operations)

Senior Administrator - Azure Active Directory

Lead Administrator (Support &Operations)

Senior Administrator - ServiceNow, IT Service Management

Administrator - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure

Senior Administrator - Hardware Asset Management

Sr Administrator (Tools & Automation)

Senior Administrator - UCC Development Tools

Senior Administrator - Commvault

Administrator - Windows Azure IaaS, Terraform

Senior Administrator - Saviynt, Java

Administrator - MS Windows,Endpoint Management,Hyper-V,MS Cluster Server

Senior Administrator - Microsoft PowerBI,Windows Powershell, Python

Administrator - Monitoring Tools, Event Monitoring

Administrator - SharePoint Administration

Sr.IT Network Administrator

Salesforce Apex Senior Technical Lead - Lightning framework and administration

Azure Databricks Administrator

Administrator (Tools & Automation)

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