Ernakulam North Kochi Kerala Senior php developer, senior php Jobs – 21 Open Jobs Today

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Junior Software Engineer – Product Support

Maxwell GeoSystems -
Kochi, Kerala

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Job details

11 days ago

Benefits

Commuter assistance

Qualifications

CSS
Master's degree
Databases
MCA
PHP
Communication skills
HTML
MySQL

Full job description

The company is seeking a motivated and detail-oriented Junior Support Engineer to join our support team. The Junior Support Engineer will be responsible for monitoring and maintaining client projects, providing technical assistance, and ensuring smooth day-to-day operations of MissionOS. This role involves direct interaction with clients, timely resolution of issues, configuration support, and close coordination with senior engineers and internal teams. The ideal candidate is technically sound, eager to learn, and comfortable working in a 24/7 rotational shift environment.

Key Responsibilities

Monitor and maintain live client projects to ensure system stability and performance.
Respond promptly to client requests, queries, and reported issues through designated support channels.
Configure MissionOS as per client requirements and approved change requests.
Provide technical assistance and guidance to clients in effectively using the system.
Coordinate with internal teams and liaise with senior engineers for issue escalation and resolution.
Maintain proper documentation and clear comments for all support issues and resolutions.
Ensure accurate task handover during shift changes to maintain continuity of support.
Release pre-planned product-related communications to all relevant stakeholders as required.

Work Timing

24/7 rotational shifts (Morning, Evening, and Night) based on business needs
5-day working week with Comp-Offs based on assigned shifts

Work Location

MGS India Office, Marine Drive, Kochi

Additional Benefits

Shift allowance for Morning, Evening, and Night shifts
Cab facility within the Ernakulam city range

Required Skills & Qualifications

Basic knowledge of PHP, MySQL, OOPS, HTML, and CSS
Understanding of web-based applications and databases
Good communication skills and a customer-focused approach
Ability to work independently while collaborating with team members
Educational Qualification: MCA / BTech

Apply Now

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