Hr Technical program manager, payee management Jobs – 127 Open Jobs Today

Process Analyst - Incident & Problem Management
AHEAD —Gurugram, Haryana
- Full-time
- Remote
- Management
- AI
- Communication skills
- Health insurance
- Paid time off
Associate Program Manager
Analytics Vidhya —Gurugram, Haryana
- Microsoft Office
- Machine learning
- AI
Quick apply
Operations Manager- Transition Lead
JLL —Gurugram, Haryana
- Management
- PMP
- Engineering
- Health insurance
10d
Senior Manager – Professional Services
Exotel Techcom Pvt Ltd —Gurugram, Haryana
- Azure
- PMP
- Salesforce
Quick apply
Services Account Manager
Lenovo —Gurugram, Haryana
- Full-time
- Windows
- Bachelor's degree
- AI
1d
Program Management
Maruti Suzuki India Ltd —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Communication skills
Senior Manager, Tech Delivery Lead
Coca-Cola —Gurugram, Haryana
- Full-time
- Azure
- Oracle
- DevOps
22h
Senior Account Manager, gTech GOC
Google —Gurugram, Haryana
- Full-time
- Business development
- Bachelor's degree
- Conflict management
Technical Customer Success Account Manager
Microsoft —Gurugram, Haryana
- Full-time
- Azure
- Master's degree
- AWS
Managing Director, Global Head of Portfolio Management Services Engineering , Aladdin
BlackRock Investments —Gurugram, Haryana
- Hybrid work
- APIs
- Agile
- In-person
- Work from home
Technical Project Manager
Thoucentric —Gurugram, Haryana
- Full-time
- JavaScript
- SharePoint
- APIs
Innovation Manager - IBX1
Maruti Suzuki India Ltd —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
3d
Director/ AVP, Professional Services
Cvent —Gurugram, Haryana
- Full-time
- Hybrid work
- Management
- PMP
- Master's degree
Program Manager
Transitials —Gurugram District, Haryana
- ERP systems
- Presentation skills
- Human resources
Program Manager II, Finance Technology
ADCI - Haryana —Gurugram, Haryana
- Full-time
- Microsoft Excel
- SQL
- AWS
Program Manager - RPA(Automation anywhere certification)
Maruti Suzuki India Ltd —Gurugram, Haryana
- Full-time
- Software troubleshooting
- Project management
- Bachelor's degree
S&C - GN - Finance - EPM – Senior Manager
Accenture —Gurugram, Haryana
- Full-time
- Oracle
- Finance
- Master's degree
Senior Manager - Intelligent Automation
JLL —Gurugram, Haryana
- Microsoft Excel
- Analysis skills
- Project management
- Health insurance
S&C - GN - Finance - EPM - Manager
Accenture —Gurugram, Haryana
- Full-time
- Oracle
- Finance
- Master's degree
Senior Manager- AI Strategy & Solutions
Ameriprise India —Gurugram, Haryana
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Work from home

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Process Analyst - Incident & Problem Management

AHEAD -
Gurugram, Haryana

Apply Now

Job details

Full-time

Benefits

Health insurance
Paid time off

Qualifications

ITIL Certification
Management
Incident management
ITIL
ServiceNow
Problem management
AI
Communication skills

Full job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Responsible for driving the end-to-end Problem Management process within an enterprise IT environment, ensuring recurring incidents are identified, investigated, and permanently resolved to improve service stability and reduce business impact. Act as the central coordinator across technology teams, facilitating swift decision-making, confident stakeholder communication, and continuous service improvement through process optimization and AI-driven automation initiatives.

Key Responsibilities

Manage the complete lifecycle of Problem Records in ServiceNow, ensuring adherence to ITIL Problem Management practices.

Lead weekly Problem Review and RCA meetings, driving discussions, tracking action items, and ensuring timely progress toward permanent resolution.

Review Major Incidents and recurring issues to identify Problem candidates, validate RCA quality, and ensure proper linkage between Incidents, Problems, and Changes.

Monitor Problem records for SLA compliance, governance standards, documentation quality, and Risk Acceptance requirements.

Analyze incident trends and operational data to identify proactive Problem opportunities and recommend continuous service improvements.

Develop dashboards, KPIs, executive reports, and monthly insights using ServiceNow Performance Analytics to measure Problem Management effectiveness.

Drive process improvements by implementing automation, leveraging AI capabilities (such as ServiceNow AI/Now Assist), and enhancing workflows to improve operational efficiency and documentation quality.

Prepare and present service resilience updates, Problem Management metrics, and improvement recommendations to technical teams and leadership.

Maintain governance artifacts including SOPs, meeting minutes, process documentation, and communication templates.

Preferred Attributes

Excellent verbal and written communication with the ability to confidently facilitate technical discussions and engage stakeholders at multiple levels.

Ability to coordinate and influence cross-functional teams to achieve common operational goals.

Ability to understand business needs and translate them into practical technical and process improvement solutions.

Willingness to learn new ServiceNow modules, platform capabilities, and emerging AI technologies.

Professional, collaborative, and delivery-focused approach with a continuous improvement mindset.

Preferred Qualifications

ITIL V3 or V4 certified

Hands-on experience with Problem Manager process in ServiceNow

3+ years of experience in Problem Management with exposure to Incident Management

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents

Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

Learning and development opportunities to support continuous growth and upskilling

Employee wellness initiatives and programs focused on physical and mental well-being

Retirement and statutory benefits in line with India regulations

Inclusive and people-first culture, with a strong focus on collaboration and ownership

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

technical program manager, payee management jobs in hr

Process Analyst - Incident & Problem Management

Associate Program Manager

Operations Manager- Transition Lead

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Program Management

Senior Manager, Tech Delivery Lead

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Technical Customer Success Account Manager

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Program Manager II, Finance Technology

Program Manager - RPA(Automation anywhere certification)

S&C - GN - Finance - EPM – Senior Manager

Senior Manager - Intelligent Automation

S&C - GN - Finance - EPM - Manager

Senior Manager- AI Strategy & Solutions

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