Juhu Maharashtra Customer care specialist Jobs – 53 Open Jobs Today

Product Success Specialist (Remote)
PeopleGrove —Mumbai, Maharashtra
- Full-time
- Remote
- English
- Organisational skills
- APIs
Customer Happiness Officer (Customer Service & After-Sales Specialist)
Headphone Zone —Mumbai, Maharashtra
- Full-time
- Customer service
- In-person
- Communication skills
Digital Asset Coordinator
ICP Worldwide, Inc. —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Paid holidays
- Health insurance
Quick apply
Project Manager
ALSTOM —Mumbai, Maharashtra
- Full-time
- PMP
- Master's degree
- Project management
Pre-sales Engineer
Exclusive Networks —Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- AWS
Pre Sales Engineer
Exclusive Networks —Mumbai, Maharashtra
- Full-time
- Travel
Team Lead - Escalations
Etraveli Group —Mumbai, Maharashtra
- Customer service
- English
- Microsoft Office
Sales and Patient Experience Counsellor - Hiring for our Portfolio Company
2070Health —Mumbai, Maharashtra
- Full-time
- Sales
- Customer service
- English
Quick apply
Technical Manager
Exclusive Networks —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- Sales
- Engineering
5d
Key Accounts Specialist - Women's Health (Tamil Nadu - Chennai)
Organon —Mumbai, Maharashtra
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick apply
7d
International Sales Specialist
Elchemy —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Finance Supervisor
EisnerAmper LLP —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
Technical Project Management - Senior Professional
Schneider Electric —Mumbai, Maharashtra
- Online application
- English
- Project management
- Communication skills
Product Support Specialist (L3 Analyst)
Board International —Mumbai, Maharashtra
- Full-time
- English
- Research
- Master's degree
Quick apply
Specialist - Blended Voice
SS&C Technologies —Mumbai, Maharashtra
- Full-time
- AI
Manager Collaboration M365 SME
M&G plc —Mumbai, Maharashtra
- Full-time
- SharePoint
- Agile
Senior Sales Systems Engineer, VDC M365
Veeam Software —Mumbai, Maharashtra
- Azure
- Computer Science
- Up to 50% travel
- Commuter assistance
Technical Support Specialist
Haptik —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
Data QA Specialist
YipitData (Alternative) —Mumbai, Maharashtra
- Remote
- Microsoft Excel
- Computer Science
- ERP systems
- Flexible schedule
Enterprise Business Specialist
Logitech —Mumbai, Maharashtra
- Online application
- Hybrid work
- English
- Analysis skills
- Communication skills
- Work from home

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Product Success Specialist (Remote)

PeopleGrove -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Jira
SFTP
SSO
English
Technical support
SSL
Zendesk
DNS
Organisational skills
APIs
Customer support
Communication skills
Time management

Full job description

Product Success Specialist (Remote)

Mumbai Metropolitan Region

Customer Success /

Full Time (Remote) /

Hybrid

Overview

PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Product Support Specialist to champion our higher education partners using our cutting-edge CORE product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you! With over 100 dedicated professionals across the US and India, we are redefining how students prepare for and succeed in their careers, maximizing the impact of experiential learning, mentorship and engagement as the cornerstones of their educational journey. Our mission is rooted in enhancing educational outcomes through innovative solutions and meaningful engagement, creating lasting value for institutions and their communities. Join us in shaping the future of higher education by enabling institutions to provide students with the tools and support they need to thrive in their educational and professional journeys.

About the Role

You will serve as the first point of contact for our users, assisting them with technical challenges, product/process inquiries, and troubleshooting. You'll support highly engaged PeopleGrove clients, ensuring they successfully configure, adopt, and maximize value from our platform

Key Responsibilities

Customer Support & Troubleshooting: Monitor and manage support channels for administrators and end users, addressing inquiries, feedback, and technical issues promptly to ensure a seamless user experience.

User Assistance & Training: Provide empathetic, solution-oriented customer support, empowering users with knowledge and self-service resources. Conduct video calls to offer tailored guidance and troubleshooting.

Product Expertise: Develop a deep understanding of the PeopleGrove platform through ongoing training and stay updated on new features and enhancements.

Technical Issue Resolution: Identify, document, and troubleshoot technical issues, escalating bugs and critical concerns to the engineering team for resolution.

Collaboration & Process Improvement: Work closely with Product, Engineering, and Customer Success teams to enhance the overall user experience and drive continuous improvements.

Operational Efficiency: Contribute to internal initiatives aimed at optimizing support workflows, increasing efficiency, and improving service delivery.

Qualifications

Minimum 2 years in a customer support or technical support role, preferably in SaaS or technology-based companies.

Thrives in a remote-first environment, demonstrating strong time management, accountability, and the ability to work independently with minimal supervision.

Advanced troubleshooting expertise, with hands-on experience diagnosing and resolving issues related to Single Sign-On (SSO), APIs, integrations, DNS configuration, and data synchronization.

Strong understanding of web and networking fundamentals, including concepts such as DNS management, domain verification, SSL certificates, and authentication protocols (e.g., SAML, OAuth).

Experience working with complex datasets, including importing/exporting CSV files, validating data integrity, identifying discrepancies, and supporting data migrations or bulk updates with precision and care.

Familiarity with secure file transfer protocols (SFTP) and related processes for managing automated data feeds and file-based integrations.

Comfortable reading error logs, reviewing API requests/responses, and collaborating with engineering teams to investigate and document technical issues.

Proficiency with customer support and ticketing tools such as Zendesk, Jira, Intercom, or similar platforms, with strong case documentation and organizational skills.

Excellent written and verbal communication skills in English, with the ability to translate complex technical concepts into clear, approachable explanations for non-technical audiences.

Highly organized and detail-oriented, with the ability to prioritize effectively and manage multiple requests in a fast-paced, customer-focused environment.

Customer-first mindset, bringing empathy, ownership, and a sense of urgency to every interaction to deliver exceptional support experiences.

Naturally curious and growth-oriented, with a passion for continuous learning, knowledge-sharing, and continuously improving processes, documentation, and internal workflows.

Ability to work independently and collaboratively in a fast-paced, remote-first team.

Open and able to work primarily during U.S. Eastern Time Zone hours (5:30 PM to 2:00 AM IST).

What We Offer

Competitive salary and benefits.

Remote work opportunity.

Opportunities for career growth and development.

A dynamic and mission-driven work environment.

The chance to work with a passionate, innovative, and collaborative team.

Reimbursement of home office setup.

Employee development stipend.

Flexible Time Off policy.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

customer care specialist jobs in juhu maharashtra

Product Success Specialist (Remote)

Customer Happiness Officer (Customer Service & After-Sales Specialist)

Digital Asset Coordinator

Project Manager

Pre-sales Engineer

Pre Sales Engineer

Team Lead - Escalations

Sales and Patient Experience Counsellor - Hiring for our Portfolio Company

Technical Manager

Key Accounts Specialist - Women's Health (Tamil Nadu - Chennai)

International Sales Specialist

Finance Supervisor

Technical Project Management - Senior Professional

Product Support Specialist (L3 Analyst)

Specialist - Blended Voice

Manager Collaboration M365 SME

Senior Sales Systems Engineer, VDC M365

Technical Support Specialist

Data QA Specialist

Enterprise Business Specialist

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