Hitec City Hyderabad Telangana Quality assurance analyst Jobs – 146 Open Jobs Today

Senior Quality Assurance Analyst
DAZN —Hyderabad, Telangana
- Full-time
- Customer service
- Classroom experience
Quick apply
Analyst, Network Operations
Intercontinental Exchange Holdings, Inc. —Hyderabad, Telangana
- Weekend availability
- Bachelor's degree
- Communication skills
Business Analyst - Interfaces, Officer
State Street —Hyderabad, Telangana
- Full-time
- Computer Science
- B.Sc
- Master's degree
- Health insurance
7d
AI & Data Business Analyst
IntouchCX —Hyderabad, Telangana
- Full-time
- Computer Science
- PMP
- Data analysis skills
14d
Workforce Services Analyst
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- SQL
- AWS
3d
Project Analyst II (Enterprise Architecture Governance Analyst)
TJX Companies —Hyderabad, Telangana
- Full-time
- Microsoft Office
- SharePoint
- Communication skills
12d
QA Analyst
Pinnacle Reliability India, PLC —Hyderabad, Telangana
- Full-time
- Azure
- Customer service
- DevOps
Quick apply
QA Analyst
KTree —Hyderabad, Telangana
- Microsoft Word
- Microsoft Excel
- SQL
Business Analyst - ServiceNow CSM
UST —Hyderabad, Telangana
- Azure
- Customer service
- DevOps
Quick apply
7d
Data QA Associate
YipitData (Alternative) —Hyderabad, Telangana
- Remote
- Microsoft Excel
- Computer Science
- ERP systems
- Flexible schedule
Bot Quality Analyst
IntouchCX —Hyderabad, Telangana
- Email
- Customer service
- English
- AI
Quality Auditing Senior Analyst
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
IT&D Business Analyst, Quality
Reckitt —Hyderabad, Telangana
- Azure
- DevOps
- Quality control
- Health insurance
AP Quality Control Business Analyst I, Accounts Payable Quality Control
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Microsoft Access
- Oracle
Senior Advisor, Aravo Requirements Manager & Business Analyst
Dell Technologies —Hyderabad, Telangana
- Full-time
- Azure
- PMP
- DevOps
6d
Lead Product Analyst - Operations
Wise —Hyderabad, Telangana
- Full-time
- SQL
- Machine learning
- AI
Quick apply
Workday System Analyst, Staff
Blackbaud —Hyderabad, Telangana
- Full-time
- Customer service
- Bachelor's degree
- Human resources
Senior IT Business Analyst
Medtronic —Nanakramguda, Hyderabad, Telangana
- Full-time
- Computer Science
- English
- Analysis skills
Business Analyst I
ADCI HYD 13 SEZ - H84 —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Microsoft Access
- Oracle
Quality Assurance Analyst
Susoft Solutions —Saidabad, Hyderabad, Telangana
- Email
- Oracle
- Computer Science
- Java

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Senior Quality Assurance Analyst

DAZN -
Hyderabad, Telangana

Quick apply

Job details

Permanent | Full-time

Qualifications

Cloud architecture
Customer service
Quality assurance
Classroom experience

Full job description

Description

DAZN, a tech-first sports streaming platform, is revolutionizing how fans experience live sports. With over 20 million paying subscribers across more than 200 countries and territories, we stream an extensive range of sports, including, football, boxing, racing, and basketball. As well as reputed leagues such as, FIFA Club World Cup, NFL Game Pass, and the National League. In the first half of 2024 alone, DAZN broadcasted 30,000 unique live sporting events to over 1.4 billion ready-to-connect devices in more than 200 markets. Our cutting-edge cloud-based architecture enables us to deliver seamless streaming experiences to millions of concurrent viewers across multiple platforms and devices.

As a Customer Service Trainer and Quality Analyst, you will be the primary resource for developing and maintaining employee skills and service quality while facilitating knowledge sharing to align with company goals and customer expectations. You will monitor and analyze performance to identify opportunities for continuous improvement. Additionally, you will also act as a liaison between the customer service team and management, ensuring effective communication and alignment of training and quality initiatives.

Key Responsibilities

1. Training and Development:

Design, develop, and deliver training programs for new hires and existing employees.
Conduct onboarding sessions to familiarize employees with company policies, systems, and expectations.
Update training materials regularly based on new processes and product updates.
Evaluate the effectiveness of training programs through employee assessments and feedback.

2. Quality Monitoring and Analysis:

Monitor and evaluate customer interactions (emails/chats) to ensure compliance with quality standards.
Develop and maintain quality frameworks and scorecards to assess team performance.
Identify knowledge gaps and recommend targeted training sessions for improvement.
Provide constructive feedback and coaching to customer service agents.
Analyse trends in customer complaints and performance metrics to identify areas for improvement.
Generate detailed reports on service quality and training outcomes for management review.

3. Shared Responsibilities:

Collaborate with management to align training and quality objectives with organizational goals.
Work on strategic projects and ensure business readiness
Stay updated on industry best practices and incorporate them into training and quality programs.
Promote a culture of continuous learning and service excellence within the team.
Ensure all customer service employees are equipped with the skills and knowledge to meet and exceed customer expectations.
Work across markets and regions globally

Skills, Knowledge & Expertise

4+ years of experience of global experience in customer service
Quality assurance, training design and delivery experience (virtual/classroom/blended)
Worked with different countries and understand how local market nuances impact quality
Experience working in a digital world, with digital contact channels
Good planning and execution skills
An analytical, inquisitive and problem-solving approach
Excellent stakeholder management
Clear and concise communication
A keen interest in sports
Zendesk Knowledge

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:

Agility and creativity fuel growth and innovation, to Make It Happen.

Prioritising what matters drives progress and positive outcomes, Focusing On Impact.

Collective ambition builds optimism and success, in order to Win As One.

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.

Quick apply

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quality assurance analyst jobs in hitec city hyderabad telangana

Senior Quality Assurance Analyst

Analyst, Network Operations

Business Analyst - Interfaces, Officer

AI & Data Business Analyst

Workforce Services Analyst

Project Analyst II (Enterprise Architecture Governance Analyst)

QA Analyst

QA Analyst

Business Analyst - ServiceNow CSM

Data QA Associate

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Quality Auditing Senior Analyst

IT&D Business Analyst, Quality

AP Quality Control Business Analyst I, Accounts Payable Quality Control

Senior Advisor, Aravo Requirements Manager & Business Analyst

Lead Product Analyst - Operations

Workday System Analyst, Staff

Senior IT Business Analyst

Business Analyst I

Quality Assurance Analyst

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