Patel Nagar Delhi Delhi Human resources specialist Jobs – 107 Open Jobs Today

Specialist - Workforce Management 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- English
- Finance
Quick apply
8d
Accessibility Specialist
Educational Testing Service (ETS) —Delhi, Delhi
- Full-time
- Computer Science
- Master's degree
- JavaScript
- Paid time off
Quick apply
12d
PRACTICE DELIVERY LEAD L1
Wipro Limited —Malviya Nagar, Delhi, Delhi
- Engineering
- Bachelor's degree
- Business Administration
5d
Talent Acquisition Specialist
Inc42 Media —Delhi, Delhi
- Urgently hiring
- Microsoft Office
- Master's degree
- Bachelor's degree
10h
HR Services Specialist
Integra LifeSciences —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
HR & Payroll Specialist
Utilities One Group —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
Quick apply
Project Management Specialist II
Hollister Global Business Services India Private L —Gurugram, Haryana
- PMP
- Engineering
- Master's degree
Junior US Payroll Specialist
Utilities One —Gurugram, Haryana
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
RFP Specialist, Americas Client Business (ACB), Associate
BlackRock Investments —Gurugram, Haryana
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
5d
Talent Acquisition Specialist
Analytics Vidhya —Gurugram, Haryana
- Bachelor's degree
- Recruiting
- Business Administration
Quick apply
Early Professional, HR Shared Services
WSP —Noida, Uttar Pradesh
- Hybrid work
- Master's degree
- Bachelor's degree
- Human resources
16h
Q2C Senior Specialist
KANTAR —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Specialist Fixed Assets & Projects
InterContinental Hotels Group —Gurugram, Haryana
- Databases
- Bachelor's degree
- Human resources
5d
Q2C Specialist
KANTAR —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Lead Solution Architect – HR 2
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Quick apply
10h
Global TA Consultant
COWI —Gurugram, Haryana
- Full-time
- English
- Recruiting
- Communication skills
- Work from home
10h
Governance and Operations Lead
McCain Foods Limited —Gurugram, Haryana
- Full-time
- Computer Science
- Bachelor's degree
- Team management
9d
Sr. HR Recruiter
Mirrorsize US Inc —Gautam Budh Nagar, Uttar Pradesh
- ₹42,500 - ₹52,500 a month
- Urgently hiring
- Sales
- Recruiting
- In-person
- Paid time off
- Food provided
Quick apply
12d
Analytics and Modeling Specialist
Accenture —Gurugram, Haryana
- Full-time
- Customer service
- Analysis skills
- AI
6d
Senior Customer Success Advisor
Cvent —Gurugram, Haryana
- Full-time
- Salesforce
- Analysis skills
- Bachelor's degree
6d

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Specialist - Workforce Management 4A

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time
8 days ago

Qualifications

Power BI
Economics
Microsoft Excel
English
Finance
Master's degree
Analysis skills
Human resources management
Bachelor's degree
Human resources
MA
Macros
Agile
Pivot tables
Business Administration
SHRM Senior Certified Professional
Workforce management
AI
BA
Communication skills

Full job description

Specialist - Workforce Management

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Monitor real-time queue performance, staffing levels, service levels, occupancy, AHT, adherence, and productivity.
Identify risks to SLA and KPI performance and recommend corrective actions.
Manage offline activities, schedule changes, breaks, meetings, coaching sessions, and shrinkage events.
Coordinate with Operations, Team Leaders, and WFM teams to mitigate interval-level risks.
Publish intraday performance updates and real-time dashboards.
Conduct interval-based analysis and provide staffing recommendations.
Track schedule adherence and communicate deviations to stakeholders.
Support incident management and business continuity activities.

MIS & Reporting

Generate daily, weekly, monthly, and ad-hoc reports.
Develop and maintain dashboards using Excel, Power BI, Looker, or similar reporting tools.
Analyze operational metrics including:
SLA
AHT
Occupancy
Productivity
LA
Utilization
Shrinkage
Forecast vs. Actual Variance
Ensure data accuracy and integrity across all reports.
Automate recurring reports and reporting processes.
Provide trend analysis, root-cause analysis, and actionable insights to leadership.
Support stakeholder requests for reporting and analytics.

Workforce Planning Support

Assist in maintaining rosters and schedules.
Support capacity planning activities.
Validate headcount and staffing information.
Track training, meetings, and other non-production activities impacting capacity.

Required Skills

Strong analytical and problem-solving skills.
Advanced MS Excel (Pivot Tables, Power Query, Lookup Functions, Macros preferred).
Knowledge of Power BI dashboards.
Understanding of contact Center metrics and workforce management principles.
Strong communication and stakeholder management skills.
Ability to work in a fast-paced and dynamic environment.
Attention to detail and high accuracy levels.

Preferred Tools

NICE IEX

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Compensation Professional (CCP) - WorkdayWorkday, Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Critical Thinking, Data Literacy, Data Visualization, Executive Presence, Generative AI, People Leadership, Personal Effectiveness, Stakeholder Management, Storytelling

Language

English (Required)

Language Proficiency -

Intermediate - B1

Additional Job Location -

Job Type

Regular

Master Skill List -

Workforce Management

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

human resources specialist jobs in patel nagar delhi delhi

Specialist - Workforce Management 4A

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