Electronic City Bengaluru Karnataka Service desk support Jobs – 612 Open Jobs Today

Team Lead - Customer Support
Teachmint —Bengaluru, Karnataka
- Microsoft Excel
- Management
- Salesforce
Quick apply
14d
MGR, End User Support
Circana India —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- English
Quick apply
21h
Customer Support Representative
FitCommunity Private Ltd —Koramangala, Bengaluru, Karnataka
- ₹15,000 - ₹25,000 a month
- Full-time
- Customer service
- 12th Pass
- Front desk
Quick apply
Tech desk support
Infodot Technologies —Sadashivanagar, Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
Service Desk Engineer
First American India Pvt Ltd —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
- Health insurance
Quick apply
Global Banking & Markets Operations - Private Lending Operations - Analyst-Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
11d
Global Service Desk Lead & APJ Contractual Operation Manager
HP —Bengaluru, Karnataka
- Full-time
- AI
- Communication skills
- Negotiation
Time & Attendance Analyst (UKG)
Menzies Aviation —Bengaluru, Karnataka
- Full-time
- Customer service
Officer – Admissions and Enrolment, UNSW, Bengaluru
Emeritus Institute of Management —Bengaluru, Karnataka
- Microsoft Outlook
- Customer service
- Microsoft Office
1d
Receptionist (Bangalore - Night Shift, 13 hours duty)
Crown Veterinary Services Pvt Ltd —Kormangala, Karnataka
- ₹25,000 - ₹37,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —Bengaluru, Karnataka
- Analysis skills
- Communication skills
4h
IT Service Operations Management Process Owner
Dyson —Bengaluru, Karnataka
- PMP
- Project management
- Agile
Bell Desk Associate
GRAND MERCURE —Bengaluru, Karnataka
- Full-time
- Hospitality
- Management
- English
Quick apply
19h
Center Manager I Multi Sports Academy I Whitfeild
Athlevate Sports pvt ltd. —Bangalore City, Bengaluru, Karnataka
- ₹35,000 - ₹45,000 a month
- Full-time
- Management
- English
- Microsoft Office
- Health insurance
- Paid sick time
Quick apply
9d
IT Operations Support
Fictiv —Bengaluru, Karnataka
- Night shift
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Sr. Director, Service Desk Leader
Unisys —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Agile
Service Desk Agent 1-Bengaluru, india
Diversified —Bengaluru, Karnataka
- Email
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick apply
Operations & Strategy Manager
Essencials —HSR Layout, Bengaluru, Karnataka
- ₹50,000 - ₹75,000 a month
- Full-time
- Microsoft Excel
- Business development
- Analysis skills
- Paid time off
- Flexible schedule
Quick apply
RRN00016824 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
Customer Success Specialist
Lynkit —Bengaluru, Karnataka
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Software troubleshooting
- English
- Bachelor's degree
- Health insurance
- Paid sick time
Quick apply
12d

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Team Lead - Customer Support

Teachmint
Bengaluru, Karnataka

Quick apply

Job details

14 days ago

Qualifications

Microsoft Excel
Management
Salesforce
English
Technical support
Microsoft Office
Bachelor's degree
IT support
Customer support
Business Administration
Hindi
Leadership
Communication skills

Full job description

Job Title: Team Lead - Customer Support

Location: Bangalore (On-Site)

About Teachmint:

At Teachmint, we believe that education moves the world forward and deserves the best technology. As a

pioneer in AI-powered educational technology, we deliver a unified ecosystem. We bring together AI, a

connected classroom app, and smart hardware in one place. This ensures teachers spend less time

managing tools and more time teaching. Our mission is to transform learning one classroom at a time —

giving every educator the tools to teach at their best. Today, Teachmint’s app is available in more than 90

languages, powering educational infrastructure across 10-plus countries with offices in Bengaluru,

Singapore, Dubai, and Manila. Discover our complete solutions at http://teachmint.com

About the Role:

We are seeking an energetic, analytical, and empathetic Team Leader – Customer Support to lead and

elevate our customer support and onboarding operations.

In this role, you will elevate the day-to-day functions of our support team from basic ticket resolution

into a high-performing support and training engine. You will manage a team of Customer Support

Specialists and Interns, oversee customer onboarding and product training initiatives across our

SaaS and hardware solutions (Teachmint X), maintain tight SLA adherence, handle high-priority

customer escalations, and drive continuous quality improvement across all customer support

touchpoints.

Key Responsibilities:

1. Team Leadership & People Management

Lead, coach, and mentor a high-performing team of Customer Support Executives and Support/Training Interns.
Conduct regular 1-on-1s, perform quality audits on support tickets/calls, and drive continuous skill development across the team.
Manage shift schedules, roster planning, ticket volume allocation, and team capacity to ensure optimum workflow coverage.

2. Support Operations & SLA Governance

Oversee end-to-end customer query resolution across channels (Phone, Email, Chat, and On-site support ticketing).
Define and enforce strict SLAs for First Response Time (FRT), First Call Resolution (FCR), and Turn-Around Time (TAT).
Serve as the senior point of escalation for complex technical bugs, hardware issues with Teachmint X boards, or dissatisfied client accounts.

3. Process Improvement & Feedback Loops

Perform root-cause analysis (RCA) on recurring customer queries and friction points to provide actionable insights to the Product, Engineering, and Hardware teams.
Identify recurring customer issues and Implement long term solutions to fix them / automate them to drive efficiency and customer delight
Optimize internal knowledge systems, ticketing workflows (e.g. Zoho Desk), and customer feedback tracker databases.
Create SOPs to enhance team efficiency.

Education & Experience Requirements:

Education: Bachelor’s degree in Business Administration, Engineering, HR, Communications, or a related field.
Experience: 3 to 6 years of core experience in Customer Support, Customer Experience, or Technical Support in a tech environment, with at least 1–2 years in a direct team handling/leadership role.
Industry Background: Prior experience in SaaS, EdTech, Enterprise IT Support, or Consumer Electronics/Hardware support is highly desirable.

Key Skills & Competencies:

People Leadership: Demonstrated ability to build, train, and motivate support reps and interns, fostering a culture of ownership and high performance.
Tools & Systems: Hands-on expertise with omni-channel customer support platforms (Freshdesk, Zendesk, Salesforce Service Cloud, or Zoho Desk) and analytics dashboards.
Problem-Solving & Data Acumen: Strong proficiency in MS Office / Google Workspace (Excel, Sheets, Data Visualization) to track metrics, report CSAT trends, and optimize workflows.
Communication: Exceptional written and verbal communication skills in English and Hindi (knowledge of additional Indian regional languages is a major plus).
Customer Centricity: Strong emotional intelligence, de-escalation skills, and a genuine passion for creating delightful customer outcomes..

Why Join Teachmint?

Be part of a mission-driven company transforming education through technology.

Work with high-impact teams solving real-world operational challenges.

Gain exposure to large-scale nationwide operations and partner networks.

Grow your career in a fast-paced, high-growth environment.

Join Teachmint and lead us in reshaping the future of education!

Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated

to providing equal opportunities in all aspects of employment, including recruitment, training, and

development of employees, which encompasses promotions, transfers, assignments, and various

benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on colour,

disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins,

religious beliefs, or age.

Quick apply

Refine Your Search

service desk support jobs in electronic city bengaluru karnataka

Team Lead - Customer Support

MGR, End User Support

Customer Support Representative

Tech desk support

Service Desk Engineer

Global Banking & Markets Operations - Private Lending Operations - Analyst-Bengaluru

Global Service Desk Lead & APJ Contractual Operation Manager

Time & Attendance Analyst (UKG)

Officer – Admissions and Enrolment, UNSW, Bengaluru

Receptionist (Bangalore - Night Shift, 13 hours duty)

Administrator - Desk Side Services, AMT Asset Management Software

IT Service Operations Management Process Owner

Bell Desk Associate

Center Manager I Multi Sports Academy I Whitfeild

IT Operations Support

Sr. Director, Service Desk Leader

Service Desk Agent 1-Bengaluru, india

Operations & Strategy Manager

RRN00016824 - Application Tech Support Practitioner

Customer Success Specialist

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