Chennai Tamil Nadu Shift leader Jobs – 195 Open Jobs Today

Senior Team Lead, Managed Services Operations
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Team management
- Mentoring
4d
Regional HR Shared Services Leader
Aptiv plc —Chennai, Tamil Nadu
- Human resources
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Operations Manager 3
U.S. Bank National Association —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
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2d
IT Service Desk Team Leader
QRight Solutions —Chennai, Tamil Nadu
- ₹30,00,000 - ₹35,00,000 a year
- Full-time
- Computer Science
- Customer service
- Analysis skills
Quick apply
14d
Manager Sales
Spectra Technovision (India) Pvt. Ltd. —Chennai, Tamil Nadu
- ₹50,000 - ₹70,000 a month
- Full-time
- Presentation skills
- Bachelor's degree
- Communication skills
Ocean Customer Experience Specialist - Inbound Calling
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Assistant Finance Associate - Timesheet & Expense Reimbursements
McKinsey & Company —Chennai, Tamil Nadu
- Microsoft Office
- Bachelor's degree
- Accounting
7d
Sales Support Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Sales
- English
- Analysis skills
4d
Team Leader Front Office Sytems
Hyatt Regency Chennai —Chennai, Tamil Nadu
- Full-time
- Hospitality
- Customer service
- Diploma
RCM Fresher (Day Shift / Night Shift)
SolvEdge —Chennai, Tamil Nadu
- Email
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Duty Manager
NOVOTEL —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Front Office Manager
IBIS —Chennai, Tamil Nadu
- Full-time
- Customer service
Quick apply
Lead Analyst - Mulesoft Developer
CGI —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Software troubleshooting
- Salesforce
Quick apply
Accounting Associate
Mokshaa LLC —Chennai, Tamil Nadu
- ₹5 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
11h
Sales Team Leader
Brandnex —Velacheri, Chennai, Tamil Nadu
- ₹25,000 - ₹27,000 a month
- Full-time
- Management
- English
- Microsoft Office
- Cell phone reimbursement
- Flexible schedule
Quick apply
Office Administrator
Quvia —Chennai, Tamil Nadu
- Weekend availability
- Microsoft Excel
- Master's degree
- Administrative experience
Quick apply
Operations Director
Maui Jim Sunglasses —Chennai, Tamil Nadu
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Paid holidays
- Health insurance
Lead - Product Adoption (US Shift)
Freshworks —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- Analysis skills
- Team management
- Leadership
Quick apply
13d
Salesforce Administrator
NTT Ltd —Chennai, Tamil Nadu
- Remote
- Salesforce
- Administrative experience
- Work from home
23h
Presales Consultant
Yedhaa Consulting & Management pvt ltd —Chennai, Tamil Nadu
- ₹18,00,000 - ₹21,00,000 a year
- Full-time
- Analysis skills
- In-person
- AI
Quick apply

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Senior Team Lead, Managed Services Operations

NTT DATA -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
4 days ago

Qualifications

Data centre experience
ITIL Certification
Change management
Bachelor's degree
Team management
Mentoring
Computer networking
IT
Communication skills
Time management
Information Technology

Full job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Team Lead, Managed Services Operations is a developing subject matter expert, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization.

This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational.

The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.

Key responsibilities:

Monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.
Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
Provides support to all escalated incidents.
Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
Acts as emergency support contact as needed, for critical client and business-impacting issues.
Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
Timely escalation of all tickets to management with ensuing updates, where applicable.
Proactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasks.
Systematically gathers relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices.
Uses operational and diagnostic procedures to resolve escalated tickets in unique and complex client environments.
Coaches teams within remit by offering technical expertise and pushing work down to other engineering teams.
Performs quality audits, covering process, service experience, ticket updates as required.
Drives service delivery to clients and applies standardized service management service operations (SMSO) to deliver managed services.
Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams.
Implements training and development initiatives for direct reports.
Engages with clients for technical operations as part of routine operations.
Constantly measures and analyses team’s delivery capabilities.

To thrive in this role, you need to have:

Good organizational and team management skills.
Good communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
Seasoned understanding of budgets and cost management.
Good time management, prioritization and delegation abilities.
Good focus on client centricity.
Highly focused on business outcomes.
Ability to guide the team through transformational objectives set out by the business.
Ability to work across different cultures and social groups.
Ability to work well in a pressurized environment and adapt to changing circumstances.

Academic qualifications and certifications:

Bachelor’s degree or equivalent degree in Information Technology or Computing or related field.
ITIL certification is desirable.

Required experience:

Solid experience in coaching and mentoring engineering team(s) gained within an information technology services organization.
Solid demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements).
Solid demonstrated experience in organizational change management (transformational experience).
Solid demonstrated experience in domain towers such as Network, Collaboration/Customer experience, Cloud, Security, Data Center.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

Refine Your Search

shift leader jobs in chennai tamil nadu

Senior Team Lead, Managed Services Operations

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