Department: Front Office
Position: Front Office Executive
Reports To: Front Office Manager / Hotel Manager
Job Summary
The Front Office Executive is responsible for welcoming guests, handling check-in and check-out, managing reservations, responding to guest requests, and ensuring a smooth and pleasant guest experience throughout their stay.
Key Responsibilities
- Greet and welcome guests professionally.
- Handle guest check-in and check-out procedures.
- Manage room reservations, cancellations, amendments, and walk-in bookings.
- Verify guest identification and complete registration procedures.
- Allocate rooms and coordinate with housekeeping regarding room status.
- Handle guest queries, requests, complaints, and feedback professionally.
- Manage telephone calls, WhatsApp messages, emails, and booking enquiries.
- Coordinate with housekeeping, maintenance, accounts, and management.
- Maintain accurate guest records and front office documents.
- Collect room payments and provide bills/receipts as required.
- Monitor pending payments and communicate them to management.
- Handle OTA bookings such as Booking.com, MakeMyTrip, Goibibo, Agoda, etc.
- Ensure all bookings, no-shows, cancellations, and room status are updated correctly in the PMS.
- Assist guests with local information, transportation, and other requirements.
- Maintain proper cash handling and shift handover records.
- Ensure the reception area is clean, organized, and presentable.
- Follow hotel SOPs, safety procedures, and guest privacy requirements.
- Report maintenance issues and other operational problems immediately.
- Prepare daily front office reports as required by management.
- Maintain professional communication and appearance at all times.
Required Skills
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Knowledge of hotel PMS and OTA platforms is preferred.
- Good customer service attitude.
- Ability to handle complaints calmly and professionally.
- Basic knowledge of billing and cash handling.
- Ability to work in shifts, including night shifts.
- Good English communication; Tamil/Hindi knowledge is an advantage.
Qualification & Experience
- Minimum qualification: 12th Pass / Diploma / Degree.
- Previous hotel front office experience is preferred.
- Freshers with good communication skills may also be considered.
Performance Expectations
- Fast and accurate check-in/check-out.
- Excellent guest satisfaction.
- Accurate reservation and billing records.
- Proper coordination with all departments.
- Zero errors in booking, payment, and room-status updates.
- Professional handling of guest complaints.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Food provided
- Internet reimbursement
Work Location: In person
