Manali Chennai Tamil Nadu Center manager Jobs – 439 Open Jobs Today

Manager - Customer Support
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Management
- Data analysis skills
- 12th Pass
- Work from home
Branch Manager
Vecura wellness Pvt Ltd —Chennai, Tamil Nadu
- ₹35,000.00 - ₹48,691.18 a month
- Full-time
- Sales
- Customer service
- Analysis skills
Quick apply
Asst Manager / Manager - STEM Program
Bhumi —Chennai, Tamil Nadu
- ₹7,00,000 - ₹8,50,000 a year
- Full-time
- Management
- Travel
- Computer networking
Manager, Compensation
Ventra Health, Inc. —Perungudi, Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Project management
Center Manager / Branch Manager
Softlogic Systems —Chennai, Tamil Nadu
- Sales
- Customer service
- English
Regional Sales Manager III
Arete —Chennai, Tamil Nadu
- Full-time
- Sales
- Salesforce
- Master's degree
- Health insurance
- Life insurance
Assistant Manager - Project
Johnson Controls —Chennai, Tamil Nadu
- Full-time
- Engineering
- Bachelor's degree
- Travel
4d
Senior Scrum Master - SAFe Agile
Aspire Systems —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
8d
Chief Manager- Contact Centre Operations
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Sales
- Customer service
Quick apply
Manager, Fraud Operations
Standard Chartered —Chennai, Tamil Nadu
- Management
- English
- Master's degree
- Health insurance
- Paid sick time
13d
Call Center Manager
Epione Pain Releif Management Center —Egmore, Chennai, Tamil Nadu
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
Quick apply
4950086-Assistant Manager
EXL Service —Chennai, Tamil Nadu
- Full-time
- Management
- Customer service
- Agile
Assistant Branch Manager
MAGS IMPEX ( SHIPPING ) PVT LTD —Chennai, Tamil Nadu
- ₹14,541.96 - ₹48,692.38 a month
- Full-time
- Customer service
- English
- Team management
- Cell phone reimbursement
- Paid sick time
Quick apply
Digital Team Manager
Hitachi Rail —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Project management
- Electrical experience
6d
Senior Program Manager
HCLTech —Chennai, Tamil Nadu
- Construction experience
- Communication skills
- Negotiation
1d
Project Planner and Scheduler
Siemens —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Project management
- Electrical experience
TechOps-Microsoft-D365FO-Senior Manager
EY —Chennai, Tamil Nadu
- Azure
- AWS
- Recruiting
- Health insurance
Manager - Global Process
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Data analysis skills
- English
- Analysis skills
- Health insurance
Banking Operations Manager
Accenture —Chennai, Tamil Nadu
- Full-time
- Management
- Analysis skills
- Leadership
Head of Sales and Marketing [ BRANDED EGGS ]
PONNI GROUP OF COMPANIES —Chennai, Tamil Nadu
- ₹50,000 - ₹60,000 a month
- Full-time
- English
- Master's degree
- In-person
- Cell phone reimbursement
- Flexible schedule
Quick apply
3d

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Manager - Customer Support

FULL Creative -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

Management
Call center experience
LAN
Data analysis skills
12th Pass
SQL
Customer support
AI
Communication skills

Full job description

We are looking for a Manager – Customer Support with 8+ years of people management experience to lead and run product support operations in a fast-paced environment. This role is responsible for driving execution through Leads and ensuring consistent, high-quality resolution of customer queries across all channels.

You will work closely with the Senior Manager – Customer Experience to drive execution, align on priorities, and ensure consistent delivery across support operations. You will be expected to understand processes quickly, take control of day-to-day operations, and build strong alignment with the leadership layer to ensure delivery standards are consistently met.

Roles and responsibilities

Drive overall support operations by working closely with Leads to ensure teams consistently deliver timely and accurate resolution of customer issues across all channels, with clear ownership of closure and turnaround time.
Own and drive key support metrics, including SLA adherence, turnaround time, backlog control, productivity, and resolution quality.
Analyze customer issue trends and performance data to uncover gaps in product or service workflows and drive improvements in resolution efficiency, productivity, and quality.
Drive a consistent operating rhythm with Leads, including structured check-ins (daily, weekly, monthly), to strengthen accountability, elevate execution standards, and maintain operational discipline.
Step in to manage critical or high-impact issues, translating business expectations into clear execution priorities and ensuring aligned, timely closure with minimal business impact.
Oversee queue management by tracking volume trends, ensuring SLAs are consistently met, and maintaining backlog within acceptable limits.
Own hiring, onboarding, and scaling of the support team, along with capacity planning and workload distribution based on volume trends.
Collaborate with internal teams (Product, Billing, Development) on high-impact issues or critical customer requests to unblock resolution and ensure timely closure.
Apply AI, tools, and automation within support workflows to reduce manual effort, improve turnaround time, and increase resolution efficiency.
Ensure strong product and service understanding across teams to improve resolution accuracy and reduce recurring issues.
Ensure new processes, updates, and changes are quickly understood and consistently executed across teams.
Coach and enable Leads to operate independently, while ensuring strong oversight on performance, execution quality, and outcomes.
Maintain high responsiveness and make timely, effective decisions in a fast-paced, high-pressure environment.

Must have

8+ years of experience in people management within fast-paced operations, specifically supporting and managing US operations.
3+ years of experience managing contact center or support operations at a managerial level (not at Lead/Team Lead level).
Proven experience managing 30+ team members, with hands-on involvement in performance management, reviews, and appraisals.
Strong exposure to data and reporting tools such as Excel, Google Sheets, SQL, BigQuery, Grafana, and similar analytics platforms.
Experience in driving process improvements through data analysis or automation initiatives in support operations.
Demonstrated experience in managing stakeholders and running international support operations across the US/CA/UK regions.
Demonstrated ability to manage high-volume support environments with a strong focus on resolution and closure.
Experience working closely with leadership teams and driving execution through multiple layers.
High ownership mindset with strong bias for action and delivery.
Ability to quickly understand processes and ramp up with minimal handholding.
Experience leveraging AI/tools to improve efficiency, reporting, or workflows.
Strong communication skills with the ability to drive clarity and alignment.
Willingness to work night shifts aligned to global operations (starting ~7 – 9 PM IST).
Must be based in Chennai and available to work from the office once a week or more as required.

Workspace requirements

Private workroom with the ambience to handle calls.
Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 200 MBPS download and upload) with the ability to be wired always (LAN).
Power backup.

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!

Apply Now

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center manager jobs in manali chennai tamil nadu

Manager - Customer Support

Branch Manager

Asst Manager / Manager - STEM Program

Manager, Compensation

Center Manager / Branch Manager

Regional Sales Manager III

Assistant Manager - Project

Senior Scrum Master - SAFe Agile

Chief Manager- Contact Centre Operations

Manager, Fraud Operations

Call Center Manager

4950086-Assistant Manager

Assistant Branch Manager

Digital Team Manager

Senior Program Manager

Project Planner and Scheduler

TechOps-Microsoft-D365FO-Senior Manager

Manager - Global Process

Banking Operations Manager

Head of Sales and Marketing [ BRANDED EGGS ]

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