Yerawada Pune Maharashtra Customer service Jobs – 1314 Open Jobs Today

Assistant Front Desk Manager
Marriott International, Inc —Pune, Maharashtra
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
1h
Customer Service Representative
International voice and chat process —Pune, Maharashtra
- ₹20,000 - ₹50,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
Community Manager
GlobalRise HRM —Kharadi, Pune, Maharashtra
- ₹40,000 - ₹45,000 a month
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Customer Support Executive (CSE)
Seydeltech India Pvt Ltd —Kothrud, Pune, Maharashtra
- ₹3,00,000 - ₹6,50,000 a year
- Full-time
- Software troubleshooting
- Sales
- Electrical experience
- Health insurance
Quick apply
Admission Officers-Internal Hiring
Quantean —Pune, Maharashtra
- ₹20,000 - ₹45,000 a month
- Full-time
- Sales
- English
- Business development
Quick apply
11d
Associate, Customer Experience Reporting Specialist, Consumer Banking Group
DBS Bank —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Master's degree
- SQL
11d
Customer Service Executive
MG Consulting Private Limited —Viman Nagar, Pune, Maharashtra
- ₹20,000 - ₹50,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
- Flexible schedule
Quick apply
1d
Customer Support Executive- Chat Support
Medhansh Business Services Pvt. Ltd. —Pune, Maharashtra
- Up to ₹35,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Customer Service Associate
Accenture —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Customer service
- English
FBS Claims Operations Supervisor/Team Lead
Capgemini —Pune, Maharashtra
- Full-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Paid time off
Quick apply
Business Development Associate
Divinelane —Baner, Pune, Maharashtra
- Up to ₹30,000 a month
- Urgently hiring
- English
- In-person
- Communication skills
Quick apply
10d
Junior Customer Care Executive
Robu.in —Pune, Maharashtra
- ₹2,38,089 - ₹3,00,348 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid time off
Quick apply
14d
Executive-Customer Care Non-Voice-Back-End
EXL Service —Pune, Maharashtra
- Full-time
- Computer literacy
- Microsoft Office
- Computer skills
Client Support - US Payroll
Gemini Manpower —Pune, Maharashtra
- ₹30,000 - ₹38,000 a month
- Full-time
- English
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Customer Service Team Member
Ravi Industries —Chinchwad, Pune, Maharashtra
- ₹18,000 - ₹45,000 a month
- Part-time
- Customer service
- English
- Microsoft Office
- Work from home
- Flexible schedule
Quick apply
Email Support Executive
Umbrella InfoCare —Baner, Pune, Maharashtra
- ₹15,251.71 - ₹32,861.18 a month
- Part-time
- Salesforce
- English
- Microsoft Office
Quick apply
8d
Customer Care - Team Lead
Kohler India Corporation —Pune, Maharashtra
- Management
- Customer service
- Microsoft Office
Customer Support Executive (CSE)
Spinny —Viman Nagar, Pune, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Health insurance
- Flexible schedule
Quick apply
7d
Associate Renewal Specialist
HackerOne —Pune, Maharashtra
- ₹13,44,000 - ₹15,12,000 a year
- Full-time
- Salesforce
- AI
- Communication skills
- Health insurance
- Paid time off
CSE (Customer Service Executive)
Credence Resource Management —Pune, Maharashtra
- ₹3,02,235 - ₹6,01,283 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Health insurance
Quick apply

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Assistant Front Desk Manager

Marriott International, Inc -
Pune, Maharashtra

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Guest relations
No experience needed
Administrative experience
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26111506
Job CategoryRooms & Guest Services Operations
LocationSenapati Bapat Road, Pune, Maharashtra, India, 411053
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

customer service jobs in yerawada pune maharashtra

Assistant Front Desk Manager

Customer Service Representative

Community Manager

Customer Support Executive (CSE)

Admission Officers-Internal Hiring

Associate, Customer Experience Reporting Specialist, Consumer Banking Group

Customer Service Executive

Customer Support Executive- Chat Support

Customer Service Associate

FBS Claims Operations Supervisor/Team Lead

Business Development Associate

Junior Customer Care Executive

Executive-Customer Care Non-Voice-Back-End

Client Support - US Payroll

Customer Service Team Member

Email Support Executive

Customer Care - Team Lead

Customer Support Executive (CSE)

Associate Renewal Specialist

CSE (Customer Service Executive)

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