H .s .r Layout B .d .a Complex Karnataka Application support engineer Jobs – 9026 Open Jobs Today

Application Support Engineer with MFT and JIRA
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Genpact India Pvt. Ltd. —Bengaluru, Karnataka
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Application Support Engineer with MFT and JIRA

Quadwave -
Bengaluru, Karnataka

Apply Now

Job details

Benefits

Health insurance

Qualifications

Jira
BCS
Computer Science
Incident management
Project management
Bachelor's degree
Scripting
Certified Scrum Master
Agile
Application support
Communication skills
Information Technology

Full job description

Work with us

At Quadwave, we are passionate about creating a work environment where our employees can thrive. We offer career growth and development opportunities, providing the resources and support you need to excel in your role. We believe in a healthy work-life balance and creating a positive and respectful atmosphere where your contributions are valued.

Our core values of 5Cs

Customer Focus, Competence, Creativity, Credibility, and Collaboration are at the heart of everything we do.

Medical insurance

We offer a culture where teamwork and support fuel every goal. We create an environment where you feel heard and valued. Together, we cultivate an atmosphere where collaboration flourishes, ideas flow freely, and growth is inevitable.

Global Customers

By serving clients worldwide, our journey toward greatness is marked by our commitment to integrity, diversity, and expertise. With exposure to various industries, we broaden the professional horizons of our employees and make a meaningful impact on a global scale.

Cutting Edge Technology

We lead the way, crafting a better tomorrow with our innovative services and solutions. We are the laboratory to the latest cutting–edge technologies, be at LLMs, GenAI, AIML and the transformation happening around us. We are always at the front.

Culture of Learning

We are passionate about continuous learning and growth. Our culture encourages engagement in learning and the practical application of newfound knowledge and skills for both personal and professional growth. Our employees have access to e-learning platforms such as Udemy to help them grow.

Best Incentives

Our goal is to consistently prioritize the happiness and contentment of all our employees.
We offer comprehensive programs to ensure our employees’ Physical, Financial and Emotional Well-Being.

Fun Environment

We believe in a lively, dynamic atmosphere that creates enriching and enjoyable experiences. Through team-building activities, themed events, wellness initiatives and celebrations, we enrich our employees’ journey with joy and laughter.

Application Support Engineer with MFT and JIRA

Position Summary:

We are seeking a skilled Mid-Level Application Support Engineer with expertise in Managed File Transfer (MFT) and JIRA/JIRA Service Desk. The ideal candidate should possess strong incident management and documentation skills. While automation and other scripting skills are nice to have, they are not mandatory.

Responsibilities:

Managed File Transfer (MFT):

- Design, implement, and maintain MFT solutions.
- Monitor and troubleshoot MFT processes to ensure data integrity and timely delivery.
- Develop and enforce MFT policies, procedures, and best practices.
- Ensure security and compliance of all MFT operations.

JIRA and JIRA Service Desk:

- Configure and manage JIRA and JIRA Service Desk for project and incident management.
- Customize JIRA workflows, fields, screens, and notifications to meet team requirements.
- Provide support and training to users on JIRA functionalities and best practices.
- Maintain JIRA projects, boards, and filters.

Incident Management:

- Handle incident management processes using JIRA Service Desk.
- Ensure timely resolution of incidents and proper communication with stakeholders.
- Document incident resolutions and create knowledge base articles.

Documentation Skills:

- Create and maintain detailed technical documentation for processes, procedures, and configurations.
- Ensure documentation is up-to-date and easily accessible to team members.
- Contribute to the development of user guides and training materials.

Automation and Scripting (Nice to Have):

- Experience with automation tools and scripting languages is a plus.
- Assist in developing scripts and automation tools to optimize workflows and processes.

Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of relevant experience.
- Strong expertise in Managed File Transfer (MFT).
- Proficient in JIRA and JIRA Service Desk configuration and management.
- Excellent incident management and problem-solving skills.
- Strong documentation skills.
- Willingness to learn and adapt to new technologies and processes.
- Good communication and collaboration skills.

Preferred Qualifications:

- Experience with automation tools and scripting languages.
- SCRUM certification is not mandatory but beneficial.
- Familiarity with additional project management tools and platforms.

Other Details:

Location: Bangalore, Work from Quadwave Office Only

Working Hours: 7AM to 4PM UK-time (Note that UK time changes during summer.)

Apply Now

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Cutting Edge Technology

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