Itc Karnataka Shift leader Jobs – 981 Open Jobs Today

Customer Success Manager - US Accounts
PinnacleU —Bengaluru, Karnataka
- ₹15,00,000 - ₹18,00,000 a year
- Full-time
- English
- Communication skills
Quick apply
Global Leader - Resource Management
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Remote
- English
- Finance
- Master's degree
Quick apply
Customer Experience Team Lead
IG Group —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Finance
HR Manager (automobile dealership)
crowning consulting —Bangalore City, Bengaluru, Karnataka
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- MSW
- Microsoft Office
- Master's degree
Quick apply
13d
Specialist Deputy Manager - Strategic Market Insights and Thought Leadership - Strategy
Deloitte —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Area Manager / Regional Business Manager
Novartis —Bengaluru, Karnataka
- Full-time
- Microsoft Access
- Sales
- Microsoft Office
6d
Senior Engineer - Mechanical
Visteon Corporation —Bengaluru, Karnataka
- Full-time
- English
- Project management
- Bachelor's degree
Senior Manager - Enterprise Agile Coach
RTX Corporate —Bengaluru, Karnataka
- Full-time
- Databases
- SQL
- Bachelor's degree
14d
Order Management Associate
MSI Services —Bengaluru Rural District, Karnataka
- ₹2,00,000 - ₹4,00,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Health insurance
- Paid time off
Quick apply
Team Leader, Operations
Concentrix —Bengaluru, Karnataka
- Weekend availability
- Management
- Analysis skills
- Bachelor's degree
5d
Senior Customer Experience Manager
Bark —Bengaluru, Karnataka
- Analysis skills
- Leadership
7d
Director, Project / Program Management
Analog Devices —Bengaluru, Karnataka
- Full-time
- Travel
- Leadership
Account Manager, Large Customer Sales
Google —Bengaluru, Karnataka
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Manager - Strategic Account Management
Yash Technologies —Bengaluru, Karnataka
- Master's degree
- Business development
- Bachelor's degree
Factory HR Manager
Thales —Bengaluru, Karnataka
- Full-time
- Oracle
- Microsoft Office
- Master's degree
Cash Application Analyst
London Stock Exchange Group —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
8d
Business Partner - Resource Management 4B
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Finance
Quick apply
1d
Specialist Assistant Manager-Global E&A-Bengaluru
Deloitte —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Customer Success Manager
Syndigo —Bengaluru, Karnataka
- Remote
- Microsoft Excel
- Salesforce
- Analysis skills
Quick apply
5d
Senior Associate
Firstsource Healthcare —Bengaluru, Karnataka
- Night shift
- Microsoft Word
- Microsoft Excel
- 12th Pass

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Customer Success Manager - US Accounts

PinnacleU
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹15,00,000 - ₹18,00,000 a year

Qualifications

Upselling
English
SaaS
Communication skills

Full job description

Position: Customer Success Manager - US Accounts

Location: Bangalore

Working Days: 5 days

Experience Required: 3 years

Client: AI Platform for Enterprises

About the job

We are reimagining the revenue tech stack around customer conversations.

Our Client's roleplay and revenue intelligence platform helps businesses gain in-depth visibility into customer conversations to automate coaching and accelerate deal flow. Revenue leaders can analyze root causes, track market intelligence, and devise a blueprint to close deals faster.

Over the last two years, Our Client has grown at a top-percentile pace, with 80% of its customers in the US market. Our Client is backed by SWC Global, Powerhouse Ventures, All in Capital, and GSF, which have backed successful SaaS companies like Whatfix and Slintel at an early stage.

Your Role:

As a part of the Customer Success team, your job is to take care of 40-60 customers. You'll be making sure they're happy with the product and using it well. This means you'll support them whenever they need it, keep an eye on how they're using the product, and look for chances to suggest other features they might like. You'll also be their main contact person, helping them out with any problems or questions they have and making sure they're happy with what they're getting.

Required skills:

Knowledge of the SaaS industry and software products
Excellent communication and relationship-building skills
Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
Ability to prioritize and multitask in a fast-paced environment
2-3 years of industry experience
Worked in US shift timings before

Preferred skills:

Self starter able to come up to speed on complex, difficult concepts with minimal assistance
Team player with solid communication and presentation skills
Ability to breakdown complex information into simple solution requirements
Strong to expert skills in data analysis
Knowledge of enterprise IT organizational, business, and technical environments
Strong English written/ oral skills
Worked in a SaaS startup

Key Responsibilities:

Onboarding: Facilitate the smooth onboarding process for clients, ensuring they have a seamless transition onto our platform.

Relationship Management: Build and maintain strong relationships with clients, serving as their primary point of contact for all inquiries, concerns, and support needs.

Proactive Engagement: Proactively engage with clients to understand their business goals, challenges, and opportunities, and provide tailored solutions to meet their needs.

Product Training: Conduct product training sessions for clients to ensure they are maximizing the value of our platform and features.

Customer Advocacy: Advocate for clients internally, ensuring their needs and feedback are communicated effectively across relevant teams.

Issue Resolution: Address any issues or concerns raised by clients in a timely and effective manner, collaborating with internal teams to find solutions.

Upselling and Expansion: Identify upselling and expansion opportunities within the client base, working closely with the sales team to drive revenue growth.

Renewals: Monitor client renewals and proactively engage with clients to secure renewals and drive customer retention.

Data Analysis: Analyze data and metrics related to client usage and engagement to identify trends, opportunities for improvement, and areas of success.

Documentation: Maintain accurate records of client interactions, feedback, and support requests in our CRM system.

Work Timing
Please be aware that most of your customers are American/European companies. So you are expected to work during US hours i.e. 4 PM to 2:30 AM IST (approx)

Work Location
We require you to work from the office 5 days a week. Our office is in Marathalli, Bangalore.

Quick apply

Refine Your Search

shift leader jobs in itc karnataka

Customer Success Manager - US Accounts

Global Leader - Resource Management

Customer Experience Team Lead

HR Manager (automobile dealership)

Specialist Deputy Manager - Strategic Market Insights and Thought Leadership - Strategy

Area Manager / Regional Business Manager

Senior Engineer - Mechanical

Senior Manager - Enterprise Agile Coach

Order Management Associate

Team Leader, Operations

Senior Customer Experience Manager

Director, Project / Program Management

Account Manager, Large Customer Sales

Manager - Strategic Account Management

Factory HR Manager

Cash Application Analyst

Business Partner - Resource Management 4B

Specialist Assistant Manager-Global E&A-Bengaluru

Senior Customer Success Manager

Senior Associate

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