Borivali Mumbai Maharashtra Travel consultant Jobs – 280 Open Jobs Today

Manager, Travel Experience (Mumbai - Remote)
Navan —Mumbai, Maharashtra
- Remote
- Management
- Salesforce
- Analysis skills
6d
Sr. Executive/ Asst. Manager- Admin
Sharda Consultants —Kurla West, Maharashtra
- ₹35,000 - ₹45,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Organisational skills
Quick apply
1d
Consultant (C1)
L.E.K. Consulting —Mumbai, Maharashtra
- English
- Master's degree
- Travel
- Health insurance
6d
Sr. Travel Consultant
GOLDEN TULIP VACATIONS —Mumbai, Maharashtra
- ₹30,000 - ₹40,000 a month
- Full-time
- Customer service
- English
- Travel
Quick apply
Travel Consultant / Sr. Travel Consultant ( International Amd)
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
Travel Consultant
Saphar Travels —Andheri East, Mumbai, Maharashtra
- From ₹20,000 a month
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
Quick apply
Associate Consultant (Process Consulting)
Cunix —Kandivali East, Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- B.Sc
Retail Operations Head Fashion and lifestyle retail innovators
Skyleaf Consultants —Mumbai, Maharashtra
- ₹40,00,000 - ₹70,00,000 a year
- Full-time
- Customer service
- Master's degree
- Analysis skills
- Flexible schedule
Growth Consultant - BFSI (Enterprises)
WebEngage —Mumbai, Maharashtra
- Master's degree
- Analysis skills
- MBA
- Health insurance
- Paid sick time
Quick apply
7d
Senior Salesforce Consultant
Vera Solutions —Mumbai, Maharashtra
- ₹29,13,665 a year
- Google Suite
- Management
- Salesforce
- Health insurance
- Paid time off
Travel Executive
AIKYAM CAPITAL PRIVATE LIMITED —Mumbai, Maharashtra
- ₹10,029.55 - ₹32,553.13 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Business Development Executive – Education Sales / EdTech
Virtuflex Support Consulting —Andheri East, Mumbai, Maharashtra
- ₹15,000 - ₹30,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Paid time off
- Paid sick time
Quick apply
9d
Personal Assistant to Chairman
Elite Butlers —Mumbai, Maharashtra
- ₹30,00,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Assignment Support Coordinator (Halian)
NES Internal —Mumbai, Maharashtra
- Remote
- English
- Microsoft Office
- Bachelor's degree
- Work from home
Travel Consultant / Senior Travel Consultant ( Offline Ticketing)
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
Implementation consultant PA26DIGRQ2010
SS&C Technologies —Mumbai, Maharashtra
- Full-time
- Computer Science
- SQL
- Bachelor's degree
6d
Rewards Solutions Consultant
Aon Corporation —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Microsoft Office
- Master's degree
- Commuter assistance
Visa Consultant
HR Security India Pvt Ltd —Khar, Maharashtra
- ₹30,000 - ₹45,000 a month
- Full-time
- Bachelor's degree
- Communication skills
- Health insurance
- Paid time off
Quick apply
Functional Implementation Consultant
IRIS Business Services —Vashi, Navi Mumbai, Maharashtra
- Full-time
- Oracle
- ERP systems
- Microsoft Office
GN-I&E-Capital Markets-Risk & Regulatory-Consultant
Accenture —Mumbai, Maharashtra
- Full-time
- Master's degree
- Business development
- Analysis skills

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Manager, Travel Experience (Mumbai - Remote)

Navan -
Mumbai, Maharashtra

Apply Now

Job details

6 days ago

Qualifications

Management
Call center experience
Salesforce
Performance management
Analysis skills
Bachelor's degree
Customer support
Amadeus
Leadership
Communication skills
Workday

Full job description

As a Manager, Travel Experience Consultant, you will lead a dedicated team of Travel Consultants. This role requires a unique blend of people leadership, operational management, and relationship cultivation. You will be responsible for the day-to-day oversight of your team, ensuring they provide exceptional service, while also managing the strategic service relationship with the dedicated customer's Travel Manager and Specialists.

Your leadership will be key to developing a high-performing team, driving continuous improvement, and ensuring the success of the offline travel program for our most valued customers.

This is a Remote Opportunity within Mumbai, requires candidate to be based in Mumbai.

What You'll Do

People Leadership & Development: Serve as the frontline manager for a team of Business Travel Consultants. You will be responsible for coaching, training, and upskilling team members to deliver a best-in-class customer experience.
Performance Management: Conduct regular 1:1 meetings and quarterly reviews to monitor progress, set clear expectations, and track career development using career maps. Provide continuous performance feedback to encourage desired behaviors and ensure alignment with corporate goals.
Operational Management: Oversee the team's operational performance, monitoring call queues (ACD) and SLAs to ensure goals are met. You will perform root cause analysis on common service issues to develop and implement permanent corrective actions and process improvements.
Customer Relationship Management: Act as the primary point of contact for the dedicated customer's Travel Manager. You will conduct regular check-ins, present performance statistics, and collaborate on improvement plans and service enhancements.
Issue & Escalation Resolution:Take ownership of customer escalations, managing and resolving issues from start to finish. You will coach your team to proactively address traveler inquiries and aim for first-contact resolution. As Manager, you may also need to step in and directly handle escalated chats and calls to ensure prompt and effective resolution.
Collaboration & Communication: Collaborate with the wider support team to meet performance and behavior metrics. You will work with your manager to prioritize and address customer requests for product and service enhancements. You will also communicate transparently with the dedicated customer about service improvements and corrective actions.
Talent Acquisition & Onboarding: Screen and interview new hires as the organization scales. You will provide input for the New Hire Training Program and ensure its effective execution for modules delivered by the support team.
Administrative Oversight: Manage approvals for employee travel bookings and handle Resignation Conversations with departing employees. You will lead these discussions with respect and curiosity, documenting insights to help improve the company.
Engagement & Culture: Organize team engagement activities, both in-person and remote, to foster a positive, collaborative, and high-performing team culture.

What We're Looking For

Experience: A minimum of 5 years of progressive leadership experience in a contact center or support environment, with at least 5 years of experience at the manager level.
Industry Expertise: A minimum of 5 years of experience in the travel industry, with deep knowledge of GDS platforms (Sabre and/or Amadeus).
Customer Focus: A proven ability to live and breathe customer support, with a commitment to high customer engagement and a passion for resolving complex customer issues.
Leadership Skills: A track record of building relationships, motivating teams, and acting as a proven mentor. You should have a clear understanding of the challenges facing a fast-growing company.
Analytical Abilities: The ability to use a data-driven approach to identify operational challenges and inform strategic decisions.
Communication: Excellent written and verbal communication skills, along with strong presentation and facilitation skills.
Technical Acumen: Familiarity with CRM applications (e.g., Salesforce, Twilio) and contact center applications (e.g., Calabrio, WorkDay).
Personal Attributes: Excellent organizational and interpersonal skills. You should be able to work independently and as part of a team, and be flexible to work non-traditional shifts as needed.
Education: Bachelor's degree preferred.

What Sets You Apart

A reputation as a resolution-focused leader who champions change and consistently exceeds expectations.
A proven ability to proactively identify and implement process improvements.
A passion for developing others and fostering a solutions-oriented team culture.

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

Apply Now

Refine Your Search

travel consultant jobs in borivali mumbai maharashtra

Manager, Travel Experience (Mumbai - Remote)

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