Pune Maharashtra Workshop manager Jobs – 278 Open Jobs Today

Associate Program Manager
Eclerx —Pune, Maharashtra
- Master's degree
- Bachelor's degree
- Leadership
Senior Project Manager
Prodapt —Pune, Maharashtra
- Project management
- Computer networking
- Budgeting
1d
Project Manager
TMF Group —Pune, Maharashtra
- Full-time
- Spanish
- PMP
- English
Senior Process Manager
Ensono —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Senior Manager - Service Design & Optimization Consultant (ITIL)
EPAM Systems, Inc. —Pune, Maharashtra
- DevOps
- Master's degree
- Agile
- Health insurance
- Paid time off
COMMERCIAL MANAGER
SYNERGYTECH AUTOMATION —Pune, Maharashtra
- Full-time
- AutoCAD
- Microsoft Excel
- CAD
4d
Senior Application Engineer
Siemens —Pune, Maharashtra
- Full-time
- Up to 50% travel
- Sales
- CAD
Operations Core Project Lead Analyst - VP
Citi —Pune, Maharashtra
- Full-time
- Master's degree
- Analysis skills
- Project management
Manager - Transition & Transformation
Microland —Pune, Maharashtra
- Project management
- Bachelor's degree
Product Manager
EPAM Systems, Inc. —Pune, Maharashtra
- English
- Product management
- Agile
- Health insurance
- Paid time off
19h
Project Manager 2 - C13 - PUNE
Citi —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- PMP
- Master's degree
Senior Product Manager
QAD, Inc. —Pune, Maharashtra
- Full-time
- Product management
- Agile
- Communication skills
Quick apply
Senior Manager
Credence Global Solutions —Pune, Maharashtra
- Full-time
- Master's degree
- Databases
- SQL
- Health insurance
Manager - Customer Interaction Suite
Tata Communications —Pune, Maharashtra
- Full-time
- Computer Science
- Software troubleshooting
- Salesforce
Technical Program Manager
ACI Worldwide —Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
9d
Administration Officer
The Association of People with Disability —Pune, Maharashtra
- ₹3,50,000 - ₹5,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Global Process Excellence Manager
SiteMinder —Pune, Maharashtra
- Full-time
- Hybrid work
- Hospitality
- PMP
- Customer service
- Health insurance
2d
Manager
EXL Service —Pune, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Agile
MANAGER – TRAINING & SKILLS DEVELOPMENT
Integrated Active Monitoring Pvt. Ltd. —Swargate, Pune, Maharashtra
- ₹25,000 - ₹32,000 a month
- Full-time
- Microsoft Powerpoint
- Management
- In-person
Quick apply
11d
Manager – Retail Learning & Development
Ugaoo Agritech Pvt Ltd —Pune, Maharashtra
- Hospitality
- Sales
- Presentation skills
Quick apply

I want to receive the latest job alerts for workshop manager in pune maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

workshop manager jobs near pune maharashtra

Product Manager jobs in Pune, Maharashtra

Operations Lead jobs in Pune, Maharashtra

Administrative Officer jobs in Pune, Maharashtra

Program Manager jobs in Pune, Maharashtra

Process Manager jobs in Pune, Maharashtra

Technical Program Manager jobs in Pune, Maharashtra

Project Manager jobs in Pune, Maharashtra

Senior Project Manager jobs in Pune, Maharashtra

Transformation Manager jobs in Pune, Maharashtra

Senior Product Manager jobs in Pune, Maharashtra

Commercial Manager jobs in Pune, Maharashtra

Senior Process Manager jobs in Pune, Maharashtra

Operations Manager jobs in Kerala

Hr Manager jobs in Chandigarh, Chandigarh

Product Manager jobs in Orissa

Product Manager jobs in Hosur, Tamil Nadu

Product Manager jobs in Panchasayar, Kolkata, West Bengal

Brand Manager jobs in Delhi

Sales Manager jobs in Hyderabad, Telangana

Product Manager jobs in Delhi

Associate Program Manager

Eclerx -
Pune, Maharashtra

Apply Now

Job details

Qualifications

Operations management
Information security
Master's degree
Quality assurance
Bachelor's degree
Leadership

Full job description

eClerx is looking to hire an experienced professional with over 12 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing staff. Candidate will determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, candidate must create a customer-centric organization and use innovative thinking frameworks to foster value-added relations. With the right balance of bold initiatives, continuous improvement and governance, the leader must adhere to the delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities. In addition, the leader must demonstrate a capacity to transform, align, and energize organization resources, and take appropriate risks to lead the organization in a new direction. As a leader, the candidate must build engaged and high-impact direct, virtual and cross-functional teams, and take the lead towards raising the performance bar, build capability and bring out the best in their teams. By collaborating and forging partnerships both within and outside the functional area, the leader must work towards a shared vision and achieve positive business outcomes.

Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems.

Customer Operations Associate Program Manager Responsibilities

Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades
Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Prepares performance reports by collecting, analyzing, and summarizing data and trends
Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Maintains professional and technical knowledge by tracking emerging trends in BPO operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Ensure Critical Performance Metrics are met consistently
Lead client/vendor reviews/calibrations
Revert to client/vendor queries on routine issues
Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
Manage multiple teams
Perform audits and quality checks on Team Leads & Floor Supports
Provide feedback to the Team Leads & Floor Supports periodically on their performance
Ensure cross skilling and periodic process re-verification to ensure resource pool
Perform Training Need Identification for teams
Perform Bottom Quartile Management
Ensure directives from senior leadership are percolated and acted upon
Hold periodic meetings, discuss task delegation and review issues
Conduct team huddles and meetings to discuss operational updates
Build team spirit through group sessions, activities, and projects
Focus on retention of staff through career mapping & guiding team members
Advocate and follow organizational policies and procedures
Adhere to the information security requirements
Ensure all client deliverables met within timelines
Ensure productivity/quality enhancement and process meet all metrics
Remediation of any major incident
Manage client MBR/QBR deck, client calls and reviews

Minimum Qualifications

Overall experience of 10+ years and should be a graduate or post graduate in any specialization

Preferred Qualifications

Graduation in Computer Science, Computer Applications or related subjects

Apply Now

Refine Your Search

workshop manager jobs in pune maharashtra

Associate Program Manager

Senior Project Manager

Project Manager

Senior Process Manager

Senior Manager - Service Design & Optimization Consultant (ITIL)

COMMERCIAL MANAGER

Senior Application Engineer

Operations Core Project Lead Analyst - VP

Manager - Transition & Transformation

Product Manager

Project Manager 2 - C13 - PUNE

Senior Product Manager

Senior Manager

Manager - Customer Interaction Suite

Technical Program Manager

Administration Officer

Global Process Excellence Manager

Manager

MANAGER – TRAINING & SKILLS DEVELOPMENT

Manager – Retail Learning & Development

I want to receive the latest job alerts for workshop manager in pune maharashtra

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected