Patlipada Thane Maharashtra Audit associate Jobs – 492 Open Jobs Today

Associate- Consumer Services
Experian Information Solutions —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Health insurance
Client Access and Entitlement Associate, Officer, Mumbai
Citi —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Software troubleshooting
- Sales
Associate, Specialist - Know Your Customer, Small Medium Enterprises
DBS Bank —Mumbai, Maharashtra
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
11d
Measurement and Reporting New Associate
Accenture —Mumbai, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Human resources
Associate - TAX - National - CBS - FIN - FP&A Account Support - Gurgaon
EY —Mumbai, Maharashtra
- Research
- Finance
- Master's degree
Regulatory, Trade & Holding Reporting - Operational Risk Management, Associate
Deutsche Bank —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
6d
Concurrent Audit - Audit Executive
Sharp and Tannan Associate —Mumbai, Maharashtra
- ₹2,00,000 - ₹3,50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
18h
Associate, Compliance Audit
Third Bridge —Mumbai, Maharashtra
- Finance
- Bachelor's degree
- Communication skills
- Health insurance
- Paid time off
Quick apply
9d
Measurement and Reporting Associate
Accenture —Mumbai, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Human resources
HR Service Delivery New Associate
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Computer science
- Oracle
- B.Sc
Capital Markets Operations Associate
Accenture —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Communication skills
Associate- Consumer Services
Experian —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Health insurance
Quick apply
Associate Consultant -TMT-CNS - Risk - Digital Risk - Gurgaon/Mumbai/Bangalore
EY —Mumbai, Maharashtra
- Computer Science
- Bachelor's degree
- Agile
12d
Audit Assitant
Abhay Maniyar and Associates —Vashi, Navi Mumbai, Maharashtra
- From ₹25,000 a month
- Full-time
- Analysis skills
- Travel
- Accounting
Quick apply
Associate - Accounts & Finance
Cityflo —Thane, Maharashtra
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Work from home
- Flexible schedule
Quick apply
Associate
Nomura —Mumbai, Maharashtra
- Microsoft Excel
- English
- Microsoft Office
12d
Assurance Associate
Eide Bailly LLP —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
8d
Associate - TAX - National - CBS - FIN - FP&A Account Support - Mumbai
EY —Mumbai, Maharashtra
- Research
- Master's degree
- Bachelor's degree
Associate Information Security Consultant
qSEAp Infotech —Thane District, Maharashtra
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quality Assurance Engineer , Associate
BlackRock Investments —Mumbai, Maharashtra
- Hybrid work
- Computer Science
- Java
- Master's degree
- Work from home

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Associate- Consumer Services

Experian Information Solutions -
Mumbai, Maharashtra

Apply Now

Job details

Permanent | Full-time

Benefits

Health insurance

Qualifications

Microsoft Powerpoint
Microsoft Excel
Customer service
Analysis skills
Bachelor's degree
Customer support
Business Administration
Communication skills
Banking

Full job description

Role Overview

Job description

Job Summary

The Customer Support Analyst – Grievances is responsible for managing, investigating, and resolving customer complaints and escalations within defined service levels and regulatory guidelines. The role involves root cause analysis, stakeholder coordination, complaint trend monitoring, and ensuring a superior customer experience through timely and effective grievance resolution.

Key Responsibilities Complaint Management

Receive, review, and investigate customer grievances received through various channels such as email, call center, social media, regulatory bodies, and customer portals.
Ensure timely acknowledgment, tracking, and closure of complaints as per defined TATs.
Maintain accurate records of customer interactions and resolutions in CRM systems.
Escalate critical or sensitive complaints to relevant stakeholders and management.

Investigation & Resolution

Conduct thorough analysis of customer complaints and gather facts from internal systems and teams.
Coordinate with operations, billing, technology, sales, and other departments to identify root causes.
Provide appropriate, customer-centric resolutions while adhering to company policies and regulatory requirements.
Draft clear and professional responses for customers and regulatory authorities.

Regulatory & Compliance Support

Ensure grievance handling complies with applicable regulatory and internal guidelines.
Support responses to complaints received through ombudsman, consumer forums, regulatory bodies, or nodal channels.
Maintain complaint documentation and audit readiness.

Reporting & Analytics

Analyze complaint trends, recurring issues, and customer pain points.
Prepare periodic MIS reports and dashboards on grievance performance metrics.
Identify opportunities for process improvement and reduction of complaint volumes.
Track key metrics such as complaint aging, resolution TAT, first-contact resolution, and customer satisfaction.

Process Improvement

Recommend corrective and preventive actions based on complaint insights.
Participate in process reviews and quality improvement initiatives.
Work closely with cross-functional teams to drive root-cause elimination and service enhancements.

Customer Experience Enhancement

Ensure all customer interactions are professional, empathetic, and solution-oriented.
Act as a customer advocate and drive resolution of complex issues.
Contribute to improving customer satisfaction and retention.

Required Qualifications

Bachelor's degree in Business Administration, Commerce, Management, or related field.
2–5 years of experience in customer support, grievance handling, complaint management, or customer service operations.
Experience in telecom, banking, financial services, insurance, e-commerce, or customer-centric industries is preferred.

Required Skills & Competencies Technical Skills

Knowledge of CRM and complaint management systems.
Strong analytical and problem-solving abilities.
Proficiency in MS Excel, PowerPoint, and reporting tools.
Understanding of customer service KPIs and grievance management processes.

Behavioral Skills

Excellent verbal and written communication skills.
Strong customer orientation and empathy.
Ability to manage escalations and difficult customer situations.
Attention to detail and accuracy.
Strong stakeholder management and collaboration skills.
Ability to work under pressure and manage multiple priorities.

Experience and Skills

Qualifications

Any Graduate

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Apply Now

Refine Your Search

audit associate jobs in patlipada thane maharashtra

Associate- Consumer Services

Client Access and Entitlement Associate, Officer, Mumbai

Associate, Specialist - Know Your Customer, Small Medium Enterprises

Measurement and Reporting New Associate

Associate - TAX - National - CBS - FIN - FP&A Account Support - Gurgaon

Regulatory, Trade & Holding Reporting - Operational Risk Management, Associate

Concurrent Audit - Audit Executive

Associate, Compliance Audit

Measurement and Reporting Associate

HR Service Delivery New Associate

Capital Markets Operations Associate

Associate- Consumer Services

Associate Consultant -TMT-CNS - Risk - Digital Risk - Gurgaon/Mumbai/Bangalore

Audit Assitant

Associate - Accounts & Finance

Associate

Assurance Associate

Associate - TAX - National - CBS - FIN - FP&A Account Support - Mumbai

Associate Information Security Consultant

Quality Assurance Engineer , Associate

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