Job Title - GCC Technology Advisory Manager
Management Level: 07 – Manager
Location: Gurgaon, Mumbai, Bangalore, Pune, Hyderabad, Chennai, Kolkata
Must have skills: GCC (Global Capability Centers) Strategy, Digital & Technology Strategy, Technology Operating Model Design, Sourcing Strategy, Business Case Formulation, IT Processes & Governance
Good to have skills: Tech M&A Advisory, IT Shared Services, Agile Operating Model, Workforce Transformation, AI in SDLC, Data Visualization Tools, Enterprise Architecture
Job Summary:
- Manage defined workstreams within GCC strategy and digital transformation engagements, taking responsibility for structuring the approach, shaping the analysis, and delivering high-quality outputs within agreed timelines along with budgeting and forecasting activities
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Own and lead projects – guiding team, reviewing outputs, and ensuring coherence across deliverables at the workstream level
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Prepare client presentations, workshop materials, and proposal sections independently, contributing actively to client discussions and working sessions
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Develop business cases, cost analyses, value realization frameworks, and support models for GCC setup and digital strategy assignments
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Apply a technology and business perspective across GCC processes, IT governance design, KPI and maturity frameworks, and emerging areas such as AI-enabled transformation
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Contribute to business development efforts through research, pitch preparation, and proposal development and managing BD cycles
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Excel as a long-term trusted advisor and partner by providing thought leadership and profound knowledge of market trends.
Roles & Responsibilities:
- GCC Strategy and Setup: lead analysis of BOT/ABO setup models, location and sourcing strategy, GCC tooling landscape assessment, capability maturity evaluation, and process taxonomy design for new GCC entities
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Cost Analysis and Value Realization: develop detailed cost models covering setup costs, run-rate costs, and total cost of ownership for GCC and technology transformation scenarios; build value realization frameworks that track benefit delivery against investment over time, incorporating productivity, quality, and strategic value levers
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KPI Design and Performance Frameworks: design KPI frameworks for GCC performance management, covering operational, delivery, financial, and strategic metrics; develop KPI dashboards and reporting cadences aligned to governance structures
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Capability Maturity Assessment: conduct structured maturity assessments across GCC functions, IT processes, and technology capabilities; translate findings into prioritized improvement roadmaps with clear ownership and timelines
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GCC Processes and Tooling: Design GCC-specific operating processes including demand management, project intake, service catalogues, and performance reporting; assess and recommend tooling platforms (ITSM, PPM, reporting) suited to GCC operating contexts
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IT Governance Design: Design IT governance frameworks for GCC and enterprise technology contexts, including governance councils, decision rights, escalation structures, and policy frameworks aligned to organizational objectives
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RACI and Interaction Model Design: Develop RACI matrices and IT interaction models defining roles, responsibilities, and collaboration patterns between the GCC, parent organization, business units, and third-party vendors
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Operating Model Design: Design integrated IT operating models for GCC setups including organizational structure options, service delivery models, and transition planning considerations
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AI in SDLC: Contribute to assessments and recommendations on AI integration into software development lifecycles within GCC contexts – covering AI-assisted coding, automated testing, and intelligent release management
Professional & Technical Skills:
- 7–10 years of total experience in strategy consulting, technology advisory, or in-house corporate strategy; experience at a top-tier or Big 4 firm preferred
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Experience leading workstreams in GCC strategy, digital transformation, or technology operating model engagements
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Working knowledge of at least 2–3 of the following: GCC/Captive Center setup, Digital & Technology Strategy, IT Governance, Operating Model Design, IT Shared Services, Sourcing Strategy, Agile Transformation
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Ability to build and interpret cost models, TCO analyses, and value realization frameworks for technology and GCC transformation contexts
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Experience designing KPI frameworks and performance measurement structures; ability to translate strategic objectives into measurable operational metrics
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Familiarity with maturity assessment approaches – capability, process, or technology maturity – and ability to develop actionable improvement roadmaps from findings
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Familiarity with IT governance frameworks (e.g. COBIT, ITIL) and ability to design practical governance structures including RACI models and interaction frameworks
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Understanding of GCC tooling ecosystems – ITSM platforms, project portfolio management tools, reporting and analytics platforms
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Awareness of AI adoption in software delivery including AI-assisted development tools and their implications for GCC workforce and process design
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Strong proficiency in Excel and PowerPoint; exposure to data visualization tools (Power BI, Tableau); strong structured communication and presentation skills
What’s in it for you?
- Opportunity to work on GCC and digital strategy programs for marquee G2000 clients across industries
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Exposure to senior stakeholder engagements and client-facing responsibilities as part of high-performing delivery teams
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Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
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Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
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Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
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Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization.
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