Kamakshipalya Bengaluru Karnataka Senior executive us Jobs – 1288 Open Jobs Today

Team Lead - Customer Support
Teachmint —Bengaluru, Karnataka
- Microsoft Excel
- Management
- Salesforce
Quick apply
Director, Project / Program Management
Analog Devices —Bengaluru, Karnataka
- Full-time
- Travel
- Leadership
Vice President – BXCI Operational Risk & Third-Party Risk Management
Blackstone Group —Bengaluru, Karnataka
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Senior Litigation Executive
RGA Software Systems Pvt Ltd. —Bangalore City, Bengaluru, Karnataka
- ₹12,00,000 - ₹24,00,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply
Program Director 3
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- PMP
- English
- Finance
Quick apply
22h
Senior Executive - Order Distribution
Halma India Private Limited —Bengaluru, Karnataka
- Full-time
- ERP systems
- Bachelor's degree
- Agile
Quick apply
20h
Senior Executive-US Accounting
FinAdvantage —Bengaluru, Karnataka
- Microsoft Excel
- ERP systems
- Finance
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Offshore Delivery Partner (ODP) for Enterprise, IT & Operations Portfolio
Crest'XO —Bengaluru, Karnataka
- ₹65,00,000 a year
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Quick apply
Senior Associate- Learning Operations- US Ops
Grant Thornton INDUS —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Executive - Accounts Payable
Exotel Techcom Pvt Ltd —Bengaluru, Karnataka
- Microsoft Excel
- ERP systems
- Finance
Quick apply
USI-EH27-Global Business Services and Location Strategy -Senior Consultant
Deloitte —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Doctoral degree
Lead - Workforce Management 3
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
12h
Sr. Specialist - BI, Reporting and Data Visualization 4C
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
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1d
Specialist Deputy Manager - Strategic Market Insights and Thought Leadership - Strategy
Deloitte —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior-TD&E-FS-PM-PMO(NR)
EY —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Customer Success Manager (Supply chain experience)
Convey —Bengaluru, Karnataka
- Salesforce
- Project management
- AI
Senior Project Manager
Rubrik Security Cloud —Bengaluru, Karnataka
- Remote
- Azure
- PMP
- AWS
8d
Senior Executive Assistant
McKinsey & Company —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Senior Analyst, AFS Operations
Altisource —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Office
- Bachelor's degree
- Communication skills
- Paid holidays
- Health insurance
Quick apply
Senior Executive
EXL Service —Bengaluru, Karnataka
- Full-time
- Finance
- Bachelor's degree
- Organisational skills
8d

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Team Lead - Customer Support

Teachmint
Bengaluru, Karnataka

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Job details

Qualifications

Microsoft Excel
Management
Salesforce
English
Technical support
Microsoft Office
Bachelor's degree
IT support
Customer support
Business Administration
Hindi
Leadership
Communication skills

Full job description

Job Title: Team Lead - Customer Support

Location: Bangalore (On-Site)

About Teachmint:

At Teachmint, we believe that education moves the world forward and deserves the best technology. As a

pioneer in AI-powered educational technology, we deliver a unified ecosystem. We bring together AI, a

connected classroom app, and smart hardware in one place. This ensures teachers spend less time

managing tools and more time teaching. Our mission is to transform learning one classroom at a time —

giving every educator the tools to teach at their best. Today, Teachmint’s app is available in more than 90

languages, powering educational infrastructure across 10-plus countries with offices in Bengaluru,

Singapore, Dubai, and Manila. Discover our complete solutions at http://teachmint.com

About the Role:

We are seeking an energetic, analytical, and empathetic Team Leader – Customer Support to lead and

elevate our customer support and onboarding operations.

In this role, you will elevate the day-to-day functions of our support team from basic ticket resolution

into a high-performing support and training engine. You will manage a team of Customer Support

Specialists and Interns, oversee customer onboarding and product training initiatives across our

SaaS and hardware solutions (Teachmint X), maintain tight SLA adherence, handle high-priority

customer escalations, and drive continuous quality improvement across all customer support

touchpoints.

Key Responsibilities:

1. Team Leadership & People Management

Lead, coach, and mentor a high-performing team of Customer Support Executives and Support/Training Interns.
Conduct regular 1-on-1s, perform quality audits on support tickets/calls, and drive continuous skill development across the team.
Manage shift schedules, roster planning, ticket volume allocation, and team capacity to ensure optimum workflow coverage.

2. Support Operations & SLA Governance

Oversee end-to-end customer query resolution across channels (Phone, Email, Chat, and On-site support ticketing).
Define and enforce strict SLAs for First Response Time (FRT), First Call Resolution (FCR), and Turn-Around Time (TAT).
Serve as the senior point of escalation for complex technical bugs, hardware issues with Teachmint X boards, or dissatisfied client accounts.

3. Process Improvement & Feedback Loops

Perform root-cause analysis (RCA) on recurring customer queries and friction points to provide actionable insights to the Product, Engineering, and Hardware teams.
Identify recurring customer issues and Implement long term solutions to fix them / automate them to drive efficiency and customer delight
Optimize internal knowledge systems, ticketing workflows (e.g. Zoho Desk), and customer feedback tracker databases.
Create SOPs to enhance team efficiency.

Education & Experience Requirements:

Education: Bachelor’s degree in Business Administration, Engineering, HR, Communications, or a related field.
Experience: 3 to 6 years of core experience in Customer Support, Customer Experience, or Technical Support in a tech environment, with at least 1–2 years in a direct team handling/leadership role.
Industry Background: Prior experience in SaaS, EdTech, Enterprise IT Support, or Consumer Electronics/Hardware support is highly desirable.

Key Skills & Competencies:

People Leadership: Demonstrated ability to build, train, and motivate support reps and interns, fostering a culture of ownership and high performance.
Tools & Systems: Hands-on expertise with omni-channel customer support platforms (Freshdesk, Zendesk, Salesforce Service Cloud, or Zoho Desk) and analytics dashboards.
Problem-Solving & Data Acumen: Strong proficiency in MS Office / Google Workspace (Excel, Sheets, Data Visualization) to track metrics, report CSAT trends, and optimize workflows.
Communication: Exceptional written and verbal communication skills in English and Hindi (knowledge of additional Indian regional languages is a major plus).
Customer Centricity: Strong emotional intelligence, de-escalation skills, and a genuine passion for creating delightful customer outcomes..

Why Join Teachmint?

Be part of a mission-driven company transforming education through technology.

Work with high-impact teams solving real-world operational challenges.

Gain exposure to large-scale nationwide operations and partner networks.

Grow your career in a fast-paced, high-growth environment.

Join Teachmint and lead us in reshaping the future of education!

Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated

to providing equal opportunities in all aspects of employment, including recruitment, training, and

development of employees, which encompasses promotions, transfers, assignments, and various

benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on colour,

disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins,

religious beliefs, or age.

Quick apply

Refine Your Search

senior executive us jobs in kamakshipalya bengaluru karnataka

Team Lead - Customer Support

Director, Project / Program Management

Vice President – BXCI Operational Risk & Third-Party Risk Management

Senior Litigation Executive

Program Director 3

Senior Executive - Order Distribution

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USI-EH27-Global Business Services and Location Strategy -Senior Consultant

Lead - Workforce Management 3

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Senior Executive

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