Trichur Kerala Assistant manager operations Jobs – 27 Open Jobs Today

Service Advisor
BRD Car World LTD —Thrissur, Kerala
- ₹14,000 - ₹25,000 a month
- Full-time
- Sales
- Customer service
- Microsoft Office
- Health insurance
Quick apply
Assistant Manager - HR
SPECTRUM SOLAR POWER —Thalassery, Thrissur, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Sales Executive
Hyatt Regency Thrissur —Thrissur, Kerala
- Full-time
- Hospitality
- Sales
- Administrative experience
Executive Assistant to the CEO / Business Operations Executive
Architects Workshop —Choondal, Thrissur, Kerala
- ₹14,481.74 - ₹20,000.00 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Assistant Branch Sales Manager
KERALA NECESSITY CO-OPERATIVE PROCESSING AGRO SOCIETY LTD. —Thrissur, Kerala
- ₹15,000 - ₹22,000 a month
- Full-time
- Sales
- English
- Master's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Team Leader - Sales
Abreco Motors (Tata) —Kunnamkulam, Kerala
- ₹20,000 - ₹40,000 a month
- Weekend availability
- Sales
- Microsoft Office
- Master's degree
- Commuter assistance
- Health insurance
Quick apply
Assistant Accountant Intern
Maxwin E Commerce Pvt Ltd —Thrissur, Kerala
- From ₹5,000 a month
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Quick apply
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Service Advisor

BRD Car World LTD -
Thrissur, Kerala

Quick apply

Job details

Full-time
₹14,000 - ₹25,000 a month

Benefits

Provident Fund
Leave encashment
Health insurance

Qualifications

Automotive repair
Sales
Customer service
Microsoft Office
Computer skills
Cisco ASA
Communication skills

Full job description

Assistant Service Advisor (ASA) in BRD Car World Service Centre plays a vital role in ensuring smooth service operations and delivering excellent customer satisfaction. The ASA acts as the first point of contact for customers and supports the Service Advisor in handling vehicles, customer communication, documentation, and coordination with the workshop. A detailed job description is provided below which outlines basic roles of Asst. Service Advisor.

Reporting:

§ You will be reporting to Works Manager for the routine jobs in the position of Asst. Service Advisor.

§ Customer Reception

1) Welcome customers courteously upon arrival.

2) Greet customers according to Maruti Suzuki dealership standards.

3) Assist in managing customer appointments and walk-in customers.

4) Direct customers to the appropriate Service Advisor when required.

§ Vehicle Reception

1) Conduct a preliminary inspection of the vehicle along with the customer.

2) Record customer complaints accurately.

3) Check vehicle condition for dents, scratches, accessories, fuel level, and personal belongings.

4) Ensure proper preparation of Job Cards.

§ Job Card Preparation

1) Assist in creating and updating Job Cards in the Dealer Management System (DMS).

2) Verify customer and vehicle details.

3) Record warranty concerns, insurance claims, and service history accurately.

§ Customer Communication

1) Explain the service process to customers.

2) Inform customers about estimated repair time and delivery schedule.

3) Update customers regarding repair progress, additional repairs, and delays after consulting the Service Advisor.

§ Workshop Coordination

1) Coordinate with technicians, Supervisor and Parts Department.

2) Ensure vehicles are assigned promptly to technicians.

3) Follow up on job progress to avoid unnecessary delays.

§ Spare Parts Coordination

1) Coordinate with the Parts Department for timely availability of spare parts.

2) Ensure required parts are issued without delaying repairs.

3) Inform the Service Advisor of parts shortages.

§ Vehicle Delivery Support

1) Ensure all repairs are completed as per the Job Card.

2) Verify vehicle cleanliness before delivery.

3) Assist in explaining the work carried out and service charges.

4) Ensure customer satisfaction during vehicle handover.

(Cont’d on page:2)

-2-

§ Customer Satisfaction (CSI)

1) Address customer concerns promptly.

2) Escalate unresolved issues to the Service Advisor or Works Manager.

3) Encourage customers to provide positive feedback.

4) Support initiatives to improve Customer Satisfaction Index (CSI) scores.

§ Documentation

1) Maintain accurate service records.

2) Collect customer signatures on Job Cards and invoices.

3) Ensure proper filing of warranty and insurance documents.

4) Maintain daily service reports.

§ Follow-up Activities

1) Call customers after service to confirm satisfaction.

2) Follow up on pending repairs and repeat complaints.

3) Remind customers about periodic maintenance schedules.

§ Sales Support

1) Promote value-added services such as:

a. Extended Warranty

b. Motor Insurance Renewal

c. Maruti Genuine Accessories (MGA)

d. Maruti Genuine Parts (MGP)

e. Roadside Assistance (RSA)

f. Anti-rust coating, Teflon coating, and other dealer-approved packages

§ Compliance

1) Adhere to Maruti Suzuki dealership policies and Standard Operating Procedures (SOPs).

2) Maintain confidentiality of customer information.

3) Ensure compliance with warranty guidelines and quality standards.

Key Skills Required

§ Excellent communication and interpersonal skills.

§ Basic technical knowledge of automobiles.

§ Customer handling and complaint resolution.

§ Computer proficiency (Dealer Management System/MS Office).

§ Time management and multitasking.

§ Teamwork and coordination.

§ Positive attitude and customer-centric approach.

Key Performance Indicators (KPIs)

§ Customer Satisfaction Index (CSI).

§ Vehicle reception and delivery turnaround time.

§ First-time fix coordination.

§ Job Card accuracy.

§ Follow-up completion rate.

§ Value-added service sales.

§ Repeat complaint reduction.

§ Customer retention.

Pay: ₹14,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Leave encashment
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

assistant manager operations jobs in trichur kerala

Service Advisor

Assistant Manager - HR

Sales Executive

Executive Assistant to the CEO / Business Operations Executive

Assistant Branch Sales Manager

Team Leader - Sales

Assistant Accountant Intern

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