Faridpur Faridabad Haryana Lead consultant Jobs – 589 Open Jobs Today

Assistant Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Management
- Bachelor's degree
Lead Business Analyst
Qualtech Consultants —Noida, Uttar Pradesh
- Full-time
- Analysis skills
- Bachelor's degree
- Agile
Workday HCM Consultant (Benefits)
Huron Eurasia India Private Limited —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
- Communication skills
- Health insurance
- Paid time off
Quick apply
SENIOR CONSULTANT- WATER ADVISORY
WSP —Noida, Uttar Pradesh
- Hybrid work
- Master's degree
- Analysis skills
- Project management
Senior Specialist - H&B Consulting
Mercer —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Insurance Consultant – Speciality & Commercial
Newgen Software —Noida, Uttar Pradesh
- Hybrid work
- Computer Science
- DevOps
- English
Senior Manager Accounts & Finance
NBC ELite Pvt Ltd —Noida, Uttar Pradesh
- ₹8,00,963.85 - ₹12,00,699.41 a year
- Full-time
- Oracle
- Finance
- Master's degree
Quick apply
People Consulting-WFS-Senior Manager
EY —Noida, Uttar Pradesh
- Business development
- AWS
- Analysis skills
- Health insurance
3d
Consultant Pathologist
Supreme Hospital —Faridabad, Haryana
- ₹2,25,000 - ₹2,50,000 a month
- Full-time
- Medicine
- Laboratory experience
- Bachelor's degree
Quick apply
19h
EYP-TSE-ITDD-Associate Manager
EY —Noida, Uttar Pradesh
- Part-time
- Azure
- Salesforce
- Master's degree
Product Lead – Conversational AI & CX Solutions
ICCS DigX —Noida, Uttar Pradesh
- ₹35,00,000 - ₹48,00,000 a year
- Full-time
- Product management
- APIs
- Agile
- Health insurance
Quick apply
Program Manager Global gaming innovator and leader
Skyleaf Consultants —Noida, Uttar Pradesh
- ₹26,00,000 - ₹30,00,000 a year
- Full-time
- Microsoft Powerpoint
- Project management
- Organisational skills
Senior Lead Functional Consultant
Infinite Computer Solutions Ltd. —Noida, Uttar Pradesh
- Bachelor's degree
GST-Transition Senior Manager
EY —Noida, Uttar Pradesh
- Microsoft Excel
- Analysis skills
- Project management
Lead Consultant
NextGenVision Technology —Noida, Uttar Pradesh
- Analysis skills
- Human resources
PRACTICE DELIVERY LEAD L1
Wipro Limited —Malviya Nagar, Delhi, Delhi
- Engineering
- Bachelor's degree
- Business Administration
7d
Senior Business Development Enterprise SaaS
Infactra AI —Noida, Uttar Pradesh
- ₹30,000 - ₹65,000 a month
- Full-time
- Hybrid work
- ERP systems
- Manufacturing
- AI
Quick apply
14d
Manager & Division Head
Wildlife Trust of India (WTI) —Noida, Uttar Pradesh
- English
- Master's degree
- Communication skills
Branch Head / Team Leader
360 Realtors LLP —Noida, Uttar Pradesh
- ₹80,000 - ₹1,50,000 a month
- Full-time
- Sales
- Team management
- In-person
Quick apply
Lead Solution Consultant- WFM UKG Implementation
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Oracle
- Computer Science
- Bachelor's degree

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Assistant Manager

EXL Service -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time

Qualifications

Management
Information security
Bachelor's degree

Full job description

Job Description: The Assistant Manager is responsible for management of CSRs in the organization and development of high performing teams

Works closely with managers ensuring consistency in contact center set up

Facilitates effective interfaces among team members, as well as across teams, providers and departments

Responsible for the day-to-day implementation of member management services policies and procedures

Accountable for meeting the financial, operational and quality objectives of the unit

Responsibilities: Essential Functions

1) Operational Efficiency

• Articulate performance expectations and team objectives while collecting and interpreting balanced measure to evaluate individual staff and team performance

• Assesses developmental needs and collaborates with the support team to identify and implement action plans that support the development of high performing teams

• Initiate root cause analysis and monitor action plans for identified opportunities

• Provide effective coaching and feedback to Nurse Associates that enable them to improve their performance

• Work closely with the Nurse Associates to identify areas for improvement and gaps in the process to create individualized and feasible action plans

• Monitor efficiency and initiate control measures to minimize variances in workload over time

• Executive monthly, quarterly, and annual performance review of Nurse Associates and consequent development processes effectively

• Ensures the team's understanding and use of information system capability and functionality

• Ensure implementation and monitoring of best practice approaches and innovations to better address the Case Manager and Utilization Management Nurse Consultant needs across the continuum of care

• Ensure compliance with internal policies and procedures, external regulations and information security standards

• Effectively forecast and manage the process volume, allocation, and staffing following the Statement of Work on a daily basis

• Maintain accurate reporting and cascading of information to internal and external stakeholders

• Update mandatory process trackers and files for compliance purposes

• Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking

• Oversee and facilitate implementation of updates management and training for new hires and/or team members

• Lead calibration sessions to ensure process knowledge alignment

• Monitor random transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements

• May have responsibility for their own case load work

2) People Management

• Select staff using clearly defined requirements in terms of education, experience, technical and performance skills

• Formulate individualized plan with the CSRs/Nurse Associates to fully understand their career aspirations

• Develop a strong succession plan to encourage organic growth and facilitate “role ready” resources to ensures leadership continuity internally

• Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed

• Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance

• Initiate engagement activities such as Monthly Townhall, Team building, and Internal group sessions to promote camaraderie within the department

• Lead change efforts while managing transitions within a team

• Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level

3) Client Satisfaction

• Supervise the implementation of contact center management services

• Ensure business goals are met and compliance with policies and procedures is maintained

• Protects the confidentiality of member information and adheres to company policies regarding confidentiality

• Handle client feedback and escalations

• Promotes communication, both internally and externally to enhance effectiveness of medical management services

• Produce monthly or weekly dashboard/business reviews in partnership with support teams

• Client interaction such as touch base, business reviews, and calls where Assistant Manager involvement is required

Qualifications: Any graduate with call center experience

Apply Now

Refine Your Search

lead consultant jobs in faridpur faridabad haryana

Assistant Manager

Lead Business Analyst

Workday HCM Consultant (Benefits)

SENIOR CONSULTANT- WATER ADVISORY

Senior Specialist - H&B Consulting

Insurance Consultant – Speciality & Commercial

Senior Manager Accounts & Finance

People Consulting-WFS-Senior Manager

Consultant Pathologist

EYP-TSE-ITDD-Associate Manager

Product Lead – Conversational AI & CX Solutions

Program Manager Global gaming innovator and leader

Senior Lead Functional Consultant

GST-Transition Senior Manager

Lead Consultant

PRACTICE DELIVERY LEAD L1

Senior Business Development Enterprise SaaS

Manager & Division Head

Branch Head / Team Leader

Lead Solution Consultant- WFM UKG Implementation

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