Madhapur Hyderabad Telangana Service delivery manager Jobs – 1435 Open Jobs Today

IT&D Manager, Service Management - DR
Reckitt —Hyderabad, Telangana
- Computer Science
- Bachelor's degree
- Continuous improvement
- Health insurance
JavaTechnical Manager
CGI —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- DevOps
Quick apply
13d
Operations Manager- T&S
Wipro Limited —Hyderabad, Telangana
- Supervising experience
6d
Delivery Manager
Cotiviti —Hyderabad, Telangana
- Full-time
- Azure
- Master's degree
- IT
Specialist Deputy Manager - Project Management - Operations - Hyderabad
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Delivery Operations Associate Manager
Accenture —Hyderabad, Telangana
- Full-time
- Leadership
- Communication skills
2d
Assistant Manager-US mortgage Trainer
RealPage, Inc. —Ranga Reddy District, Telangana
- Microsoft Office
- Communication skills
M82A0: Manager Human Resources Service Center
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Continuous improvement
- Human resources
- AI
Delivery Manager | Product Owner | Bengaluru | Controls
Deloitte —Hyderabad, Telangana
- Master's degree
- Analysis skills
- Bachelor's degree
2d
CRM
CREDVEST INDIA —Manikonda, Hyderabad, Telangana
- Bilingual
- Microsoft Excel
- Sales
Quick apply
8d
Service Delivery Manager - RDT Digital Operations and Reliability
Roche —Hyderabad, Telangana
- AI
8d
Specialist Executive Manager - Rewards and Well-Being - Total Rewards - Hyderabad
Deloitte —Hyderabad, Telangana
- Doctoral degree
- Master's degree
- Bachelor's degree
- Health insurance
10d
Service Delivery Manager (DPO)
HCLTech —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Staff Inbound Product Manager
ServiceNow —Hyderabad, Telangana
- Online application
- Hybrid work
- Product management
- AI
- Communication skills
Quick apply
1d
Manager - Talent Acquisition
PepsiCo —Hyderabad, Telangana
- Remote
- English
- Mentoring
- Recruiting
1d
Senior Consulting Manager
Vistex Asia-Pacific Private Ltd. —Hyderabad, Telangana
- Computer Science
- Bachelor's degree
- Travel
Quick apply
2d
Manager – Compliance
Ascensus —Hyderabad, Telangana
- Online application
- Microsoft Excel
- Microsoft Office
- Finance
Director Delivery Management - RTSM Operations
Signant Health —Hyderabad, Telangana
- Full-time
- Project management
- Travel
- Agile
7d
Payroll Service Delivery Manager - India M-F
Safran —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Oracle
- English
Global Technical Operations Manager
SEI Investments —Hyderabad, Telangana
- Full-time
- Oracle
- Analysis skills
- Financial services
- Health insurance
- Paid time off

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IT&D Manager, Service Management - DR

Reckitt -
Hyderabad, Telangana

Apply Now

Job details

Benefits

Health insurance

Qualifications

Power BI
ITIL Certification
Computer Science
IT service management
Bachelor's degree
Continuous improvement
ITIL
ServiceNow
AI
Communication skills

Full job description

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

As the IT&D Manager – Service Management, you will lead the end-to-end governance, standardization, and continuous improvement of IT Service Management across a global, multi-vendor environment.
This role is accountable for defining, implementing, and governing ITIL-aligned processes, ensuring service quality, operational resilience, and business alignment, with ServiceNow as the core ITSM platform.
You will also play a key role in modernizing IT operations through automation, AIOps, and data-driven service management, enabling a transition toward a scalable, future-ready operating model.

Your responsibilities

ITIL Process Ownership & Governance:
Own and govern global standards, policies, and performance for all key ITIL processes.

Incident Management & Service Request Management

o Ensure effective lifecycle management with SLA adherence and reduced resolution times
o Drive trend analysis and incident reduction initiatives

Major Incident Management

o Lead high-impact incidents with structured governance, rapid response, and business-focused recovery
o Drive post-incident reviews and continuous improvement actions

Problem Management

o Own root cause analysis (RCA) processes and proactive problem identification
o Eliminate recurring incidents and improve service stability

Disaster Recovery & Resilience Management

o Define and govern DR standards, testing, and readiness
o Ensure business continuity and operational resilience across critical business applications

Change Management

o Govern risk-based changes, CAB processes, approvals, and lifecycle management
o Balance agility with service stability and risk mitigation

Release Management

o Ensure structured planning, testing, and controlled deployments
o Align release schedules with business priorities and minimize disruption

Communication Management

o Own stakeholder communication for BAU, incidents, and service performance
o Deliver clear, timely, and consistent updates to business stakeholders

Configuration Management (CMDB)

o Ensure accurate service mapping and dependency tracking
o Govern configuration data to support ITIL processes and decision-making
Service Performance, Reporting & Analytics:

Define service performance frameworks and reporting standards
Track KPIs, SLAs, and operational metrics
Use tools like ServiceNow and Power BI for analytics and visualization
Translate data into actionable insights for leadership decision-making
Drive continual service improvement (CSI) initiatives

ServiceNow Platform Expertise:

Utilise ServiceNow as the enterprise ITSM platform
Ensure effective implementation and usage of:

o Incident, Problem, Change, Release modules
o CMDB, Service Catalog
o Performance Analytics, Reporting, and Dashboarding

Leverage ServiceNow CSDM (Common Service Data Model) for service mapping and governance
Drive:

o Workflow automation and process orchestration
o Integration with enterprise and monitoring tools
o Data quality, process compliance, and reporting consistency

Enable advanced capabilities such as automation, predictive analytics, and AI-driven operations

Vendor & SIAM Governance:

Act as primary interface between multiple service providers
Hold vendors accountable for SLA/KPI delivery, Service quality and continuous improvement.

The experience we're looking for

15+ years of IT Service Management / SIAM experience

Strong expertise across all ITIL processes (end-to-end lifecycle)
Proven experience with ServiceNow (mandatory) across multiple modules
Experience in global, multi-vendor, managed service environments
Strong background in process transformation, governance, and optimization

Technical Expertise
Mandatory

Deep knowledge of:

o ITIL v3 & ITIL 4 frameworks
o ServiceNow ITSM, CMDB, HAM, and CSDM
o AIOps, monitoring, and automation technologies

Experience with:

o SLA/KPI design and reporting frameworks
o ITSM data governance and analytics
o Power BI or equivalent reporting tools
Added advantage if you have experience in:

Automation, AIOps & Service Modernization
Hardware Asset Management

Qualifications

Bachelor’s degree in IT / Computer Science or related field
ITIL v3/v4 Certification (mandatory); Expert / Managing Professional (preferred)
ServiceNow Certification (CSA / Implementation Specialist preferred)
SIAM certification (desirable)

The skills for success

Strong leadership and stakeholder management skills

Calm and decisive under pressure (especially during major incidents)
Data-driven, analytical, and detail-oriented
Excellent communication and influencing skills
Continuous improvement and transformation mindset
Ability to operate in complex, ambiguous global environments

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Apply Now

Refine Your Search

service delivery manager jobs in madhapur hyderabad telangana

IT&D Manager, Service Management - DR

JavaTechnical Manager

Operations Manager- T&S

Delivery Manager

Specialist Deputy Manager - Project Management - Operations - Hyderabad

Delivery Operations Associate Manager

Assistant Manager-US mortgage Trainer

M82A0: Manager Human Resources Service Center

Delivery Manager | Product Owner | Bengaluru | Controls

CRM

Service Delivery Manager - RDT Digital Operations and Reliability

Specialist Executive Manager - Rewards and Well-Being - Total Rewards - Hyderabad

Service Delivery Manager (DPO)

Staff Inbound Product Manager

Manager - Talent Acquisition

Senior Consulting Manager

Manager – Compliance

Director Delivery Management - RTSM Operations

Payroll Service Delivery Manager - India M-F

Global Technical Operations Manager

I want to receive the latest job alerts for service delivery manager in madhapur hyderabad telangana

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