Chennai Tamil Nadu Billing planning manager Jobs – 99 Open Jobs Today

Manager - Customer Support
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Management
- Data analysis skills
- 12th Pass
- Work from home
Area Manager-Claims Management-Medical Billing and Claims Processing
EXL Service —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Assistant General Manager
Logos Construction Pvt Ltd —Chennai, Tamil Nadu
- Full-time
- Microsoft Office
- Project management
- Bachelor's degree
Quick apply
9d
Project Manager
Hitachi —Chennai, Tamil Nadu
- Full-time
- Electrical experience
- Bachelor's degree
- In-person
7d
Regional Sales Manager
Gunjan Jewels Pvt Ltd —Chennai, Tamil Nadu
- ₹60,000 - ₹80,000 a month
- Full-time
- Business development
- In-person
- Leadership
Quick apply
Account Manager – RCM
GMM Billing solutions —Chennai, Tamil Nadu
- Microsoft Word
- Microsoft Excel
- Management
8d
Urgent Requirement of HRBP (end-to-end HR process)
Mr Med —Chennai, Tamil Nadu
- ₹5,50,000 - ₹6,00,000 a year
- Full-time
- Microsoft Office
- Master's degree
- Human resources
Quick apply
Business Development Executive (BDE)
Lyzoo Technologies Private limited —Chennai, Tamil Nadu
- ₹25,582.82 - ₹60,959.07 a month
- Full-time
- Customer service
- ERP systems
- English
- Commuter assistance
- Health insurance
Quick apply
Manager, Accounts Payable
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Health insurance
- Paid sick time
4d
Revenue Manager
ICON Plc —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
- Health insurance
8d
Associate Program Manager
Trane Technologies —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- PMP
- Work from home
DGM/General Manager – Ports
ASSYSTEM —Chennai, Tamil Nadu
- Full-time
- AutoCAD
- B.Sc
- Master's degree
Quick apply
Consulting Manager
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
2d
Product Manager - HIS Software
Vizza Fintech Private Limited —Chennai, Tamil Nadu
- ₹2,00,000 - ₹5,00,000 a year
- Full-time
- Azure
- Computer Science
- Master's degree
- Health insurance
- Cell phone reimbursement
Quick apply
10d
Project Manager – Infrastructure Projects
Diva Projects Private Limited —Chennai, Tamil Nadu
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Civil engineering
- Project management
- Bachelor's degree
- Food provided
Quick apply
Factories - Planning
Larsen & Toubro —Chennai, Tamil Nadu
- Civil engineering
- Microsoft Excel
- English
Operations Executive - Chennai (RIHI)
Rentokil Initial —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Communication skills
- Time management
Quick apply
Deputy General Manager - Technology & Platform Development
Tata Communications —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
20h
Senior Manager - Project Execution, Chennai
Larsen & Toubro —Chennai, Tamil Nadu
- Bachelor's degree
- Civil Engineering
- Leadership
Warehouse Co-ordinator - Logistics and Billing
TD Synnex —Chennai, Tamil Nadu
- Full-time
- English
- Microsoft Office
- Bachelor's degree

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Manager - Customer Support

FULL Creative -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

Management
Call center experience
LAN
Data analysis skills
12th Pass
SQL
Customer support
AI
Communication skills

Full job description

We are looking for a Manager – Customer Support with 8+ years of people management experience to lead and run product support operations in a fast-paced environment. This role is responsible for driving execution through Leads and ensuring consistent, high-quality resolution of customer queries across all channels.

You will work closely with the Senior Manager – Customer Experience to drive execution, align on priorities, and ensure consistent delivery across support operations. You will be expected to understand processes quickly, take control of day-to-day operations, and build strong alignment with the leadership layer to ensure delivery standards are consistently met.

Roles and responsibilities

Drive overall support operations by working closely with Leads to ensure teams consistently deliver timely and accurate resolution of customer issues across all channels, with clear ownership of closure and turnaround time.
Own and drive key support metrics, including SLA adherence, turnaround time, backlog control, productivity, and resolution quality.
Analyze customer issue trends and performance data to uncover gaps in product or service workflows and drive improvements in resolution efficiency, productivity, and quality.
Drive a consistent operating rhythm with Leads, including structured check-ins (daily, weekly, monthly), to strengthen accountability, elevate execution standards, and maintain operational discipline.
Step in to manage critical or high-impact issues, translating business expectations into clear execution priorities and ensuring aligned, timely closure with minimal business impact.
Oversee queue management by tracking volume trends, ensuring SLAs are consistently met, and maintaining backlog within acceptable limits.
Own hiring, onboarding, and scaling of the support team, along with capacity planning and workload distribution based on volume trends.
Collaborate with internal teams (Product, Billing, Development) on high-impact issues or critical customer requests to unblock resolution and ensure timely closure.
Apply AI, tools, and automation within support workflows to reduce manual effort, improve turnaround time, and increase resolution efficiency.
Ensure strong product and service understanding across teams to improve resolution accuracy and reduce recurring issues.
Ensure new processes, updates, and changes are quickly understood and consistently executed across teams.
Coach and enable Leads to operate independently, while ensuring strong oversight on performance, execution quality, and outcomes.
Maintain high responsiveness and make timely, effective decisions in a fast-paced, high-pressure environment.

Must have

8+ years of experience in people management within fast-paced operations, specifically supporting and managing US operations.
3+ years of experience managing contact center or support operations at a managerial level (not at Lead/Team Lead level).
Proven experience managing 30+ team members, with hands-on involvement in performance management, reviews, and appraisals.
Strong exposure to data and reporting tools such as Excel, Google Sheets, SQL, BigQuery, Grafana, and similar analytics platforms.
Experience in driving process improvements through data analysis or automation initiatives in support operations.
Demonstrated experience in managing stakeholders and running international support operations across the US/CA/UK regions.
Demonstrated ability to manage high-volume support environments with a strong focus on resolution and closure.
Experience working closely with leadership teams and driving execution through multiple layers.
High ownership mindset with strong bias for action and delivery.
Ability to quickly understand processes and ramp up with minimal handholding.
Experience leveraging AI/tools to improve efficiency, reporting, or workflows.
Strong communication skills with the ability to drive clarity and alignment.
Willingness to work night shifts aligned to global operations (starting ~7 – 9 PM IST).
Must be based in Chennai and available to work from the office once a week or more as required.

Workspace requirements

Private workroom with the ambience to handle calls.
Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 200 MBPS download and upload) with the ability to be wired always (LAN).
Power backup.

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!

Apply Now

Refine Your Search

billing planning manager jobs in chennai tamil nadu

Manager - Customer Support

Area Manager-Claims Management-Medical Billing and Claims Processing

Assistant General Manager

Project Manager

Regional Sales Manager

Account Manager – RCM

Urgent Requirement of HRBP (end-to-end HR process)

Business Development Executive (BDE)

Manager, Accounts Payable

Revenue Manager

Associate Program Manager

DGM/General Manager – Ports

Consulting Manager

Product Manager - HIS Software

Project Manager – Infrastructure Projects

Factories - Planning

Operations Executive - Chennai (RIHI)

Deputy General Manager - Technology & Platform Development

Senior Manager - Project Execution, Chennai

Warehouse Co-ordinator - Logistics and Billing

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