Patparganj Delhi Delhi Service delivery director Jobs – 162 Open Jobs Today

Service Delivery Manager (DFS)
HCLTech —Noida, Uttar Pradesh
- Microsoft Access
- Computer Science
- B.Sc
- Flexible schedule
Delivery Manager
Rightsline Inc —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Management
- PMP
- Microsoft Office
- Health insurance
- Flexible schedule
Quick apply
Director, Operations ( Transformation & Automation)
Kroll —Delhi, Delhi
- Full-time
- Engineering
- Research
- Analysis skills
11d
Service Delivery Leader - Ops
MetLife —Noida, Uttar Pradesh
- Full-time
- Oracle
- SQL
- Bachelor's degree
13d
Consultant – Climate Change & Natural Resource Management
Better Cotton —Delhi, Delhi
- ₹15,51,517 a year
- Hybrid work
- Microsoft Office
- Master's degree
- Travel
Program Director (DFS)
HCLTech —Noida, Uttar Pradesh
- Computer Science
- PMP
- Master's degree
7d
Industry Consulting Director
NTT Ltd —Noida, Uttar Pradesh
- Azure
- PMP
- AWS
10h
Delivery Lead Associate Director
Accenture —Noida, Uttar Pradesh
- Full-time
- Finance
Director, Public Affairs | Strategic Communications
FTI Consulting —Delhi, Delhi
- English
- Business development
- Project management
Director of Sales
IHCL —Delhi, Delhi
- Hospitality
- Sales
- English
5d
Director - Investments
Mercer —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Microsoft Office
- Finance
- Master's degree
- Health insurance
4d
ACJ Customer Account Director, India & South Asia
Airbus India Private Limited —Delhi, Delhi
- Email
- Salesforce
Director
Axtria, Inc. —Noida, Uttar Pradesh
- Azure
- Master's degree
- AWS
IMU Strategy Innovation Principal Director
Accenture —Delhi, Delhi
- Full-time
- Master's degree
- Bachelor's degree
- AI
Director of Spa
Marriott International, Inc —Delhi, Delhi
- Full-time
- Bachelor's degree
- Business Administration
- Guest services
3d
Consulting Director - Safe & Sustainable Operations
ERM Group —Delhi, Delhi
- Full-time
- Master's degree
- Computer networking
- Manufacturing
Senior Associate, Lead Exposure
Clinton Health Access Initiative —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
EA and Program Manager to Managing Director
Prosus —Delhi, Delhi
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
IT Director- Leave Solutions
Alight —Noida, Uttar Pradesh
- AWS
- Travel
- Human resources
- Health insurance
Lecturer - Entrepreneurship & Innovation
MB NorthStar Consulting —Noida, Uttar Pradesh
- ₹13,00,000 - ₹15,00,000 a year
- Weekend availability
- Master's degree
- Presentation skills
- Software development
Quick apply
6d

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Service Delivery Manager (DFS)

HCLTech -
Noida, Uttar Pradesh

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Job details

Benefits

Flexible schedule

Qualifications

Microsoft Access
Computer Science
B.Sc
Windows
Information security
Profit & loss
Project management
Bachelor's degree
Team management
ITIL
ServiceNow
Budgeting
Communication skills
Negotiation
Intune
Information Technology

Full job description

Noida, Uttar Pradesh
Job Summary

This role is a critical role in our organization. This is an ideal opportunity for someone who is motivated by an opportunity to participate in an organization\'s regionalization approach to end user support and infrastructure. We are looking for an individual who has the technical skills and intellectual capability to lead through this change and has the drive and desire to grow with a business. Critical for success is the ability to oversee the support of global site teams, systems, infrastructure, and end user support. Essential Duties and Responsibilities • Regional Lead will be managing team of 100+ globally. This team will constitute from tracks like Microsoft Platform services, Identity access management, Service Now, Intune, Service desk, Deskside services. • Budgeting & P&L Experience - Managing Capex & Opex, manage the P&L of 30+mn portfolio and ensuring that the revenue and margin and in line with the budgeted numbers. • Strong Onsite/offshore communication management and coordination skills, ability to conduct quarterly/semi-annual reviews by self. • Adherent to the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc • Lead and manage large Transition & Transformation within End User Services Domain • Liaise with the customer executive at the CXO level and CIO level and participate in the IT roadmap journey. • Guide the Centre of Excellence team to deliver and meet customer transformation journey on Microsoft and Identity Access management platforms ' • Conducting weekly and monthly meetings with the internal regional heads • Strong Understanding of Service Deliverable SLAs and ability to recommend any changes to the customer or abilities to drive the team on achieving the same. • SLA Measurement, Reporting & Adherence - 5 Nines • Strong Capabilities on Handling deliverables responsibility • Vision & Goal Setting abilities with Orientation on details to achieving the same. • Mentoring Team as per project needs on technical tools, Operational Processes & Procedures Identifying improvement areas & implementing measures to maximize customer satisfaction levels. • Periodic evolution of SLA metrics and Audits • Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20/27 K Certifications etc. • 3rd Party Vendor Management & Contract Negotiation Skills & Experience • Ensure and develop relationship with customers, stakeholders with high satisfaction level. • Liaison between business leaders and senior management to drive program/projects budget at strategic level. • Review project portfolio and contents periodically and assess for linkage, support, and contribution to major goals and strategies. • Working with the client and operations teams to identify and manage service improvement activities

Key Responsibilities

Removing all obstacles to customer satisfaction and/or financial performance Skills and Abilities • The Regional Lead profile will be a senior profile will need to manage end to end Service-Now, O365, Microsoft Technologies, Field Services, Service Desk, IP Telephony, Windows Platform, Intune, and Identity Access management. • Ability to interact with CIO/Infrastructure director. • Strong understanding of ITIL framework, Information Security, Microsoft Platform Services • Preferably 15+ years plus of Industry experience with managing a team of over 100 resources. • At least 10+ years of EUC experience • Strong Leadership, People & Customer relationship skills and drive to push things within and outside the system. • Strong hold on Financial planning and P&L Education/Expertise • BS degree in Computer Science, Engineering, or Information Technology or equivalent. • Minimum of 10 years of experience in a manager role of global teams with scale of 300+ • Flexible working hours as the team is global - APAC, US, UK hours. • Demonstrated success with unit-based application planning and development, project management and policy development. • Excellent analytical, planning, project management, problem-solving, negotiation and organizational skills. • Excellent knowledge of product life cycle, tools, processes, and operations planning. • Excellent customer service capabilities and attitude.

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Refine Your Search

service delivery director jobs in patparganj delhi delhi

Service Delivery Manager (DFS)

Delivery Manager

Director, Operations ( Transformation & Automation)

Service Delivery Leader - Ops

Consultant – Climate Change & Natural Resource Management

Program Director (DFS)

Industry Consulting Director

Delivery Lead Associate Director

Director, Public Affairs | Strategic Communications

Director of Sales

Director - Investments

ACJ Customer Account Director, India & South Asia

Director

IMU Strategy Innovation Principal Director

Director of Spa

Consulting Director - Safe & Sustainable Operations

Senior Associate, Lead Exposure

EA and Program Manager to Managing Director

IT Director- Leave Solutions

Lecturer - Entrepreneurship & Innovation

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