J. P. Nagar Bengaluru Karnataka Desk agent Jobs – 57 Open Jobs Today

Team Lead, Managed Services Client Service Desk
NTT DATA —Bengaluru Urban District, Karnataka
- Full-time
- Project management
- Bachelor's degree
- Team management
Front Office Executive
Hilton —Bengaluru, Karnataka
- Weekend availability
- English
- Team management
- Guest services
- Flexible schedule
10h
Genesys Cloud Contact Center Developer
CGI —Bengaluru, Karnataka
- Full-time
- Salesforce
- Software development
- APIs
Quick apply
ISSRRN0001427 - Infra Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Regional (Site IT / Hub) Lead
Signify —Bengaluru, Karnataka
- Azure
- Computer Science
- Software troubleshooting
14d
Capital Markets Services Associate
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Microsoft Office
- Analysis skills
IT Agent
SolarEdge —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- English
- Windows
Quick apply
ISSRRN0001430 - Infra Tech Support Practitioner Copy 03
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Senior Manager - Legal (L - 19533)
Whatfix —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
- Negotiation
- Commuter assistance
- Health insurance
Quick apply
6d
Senior Manager - Corporate IT
Rubrik Security Cloud —Bengaluru, Karnataka
- IT
- AI
ISSRRN0001428 - Infra Tech Support Practitioner Copy 01
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Asst. Manager / Manager - Dialer Operation
One Point One Solutions Ltd —Bengaluru, Karnataka
- Rotational shift
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Sales Consultant
TabAir Trade —Bengaluru, Karnataka
- Up to ₹6,00,000 a year
- Full-time
- Sales
- English
- Business development
Quick apply
Fixed Income Trade Support_Vice President_Product Support & Services IM
Morgan Stanley —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Project management
- Recruiting
Retention Manager
Rubrik Security Cloud —Bengaluru, Karnataka
- Salesforce
- Analysis skills
- AI
12d
Senior Software Engineer
JLL —Bengaluru, Karnataka
- Azure
- Computer Science
- Master's degree
- Health insurance
10d
Technical Lead
Infinite Computer Solutions Ltd. —Bengaluru, Karnataka
- Azure
- Computer Science
- CAD
Corporate IT Architect
Rubrik Security Cloud —Bengaluru, Karnataka
- Azure
- Windows
- Analysis skills
Senior Business Analyst - NPI Operations
Rubrik Security Cloud —Bengaluru, Karnataka
- Full-time
- Sales
- Salesforce
- Analysis skills
AI LLM Technology Architecture Manager
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Master's degree
- Bachelor's degree

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Team Lead, Managed Services Client Service Desk

NTT DATA -
Bengaluru Urban District, Karnataka

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
Call center experience
Project management
Bachelor's degree
Team management
Leadership
Information Technology

Full job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Team Lead, Managed Services Client Service Desk is an entry level subject matter expert, responsible for taking accountability for the operational management of a team of service desk employees (agents and / or administrators).

This role ensures client satisfaction by managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.

Key responsibilities:

Responsible for managing a team of junior service desk agents and / or administrators.
Ensures resource allocation, attendance, effective achievement of KPI’s and planning activities.
Contributes to the process of managing tickets or calls logged at the service desk.
Ensures all incidents which are logged, are accurately registered and categorized.
Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process.
Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it.
Be expected to take ownership and resolve or further escalate escalated incidents.
Checks incidents are fully resolved, and users and/or clients are satisfied and agree to close the related incident.
Ensures relevant actions have been logged to enable tracking.
Monitors the performance of the team and identifies any training/ coaching intervention required.
Leads the discussion of the daily huddles and ensures performance-enhancement solutions are identified and implemented.
Supports with identifying any gaps and shortcomings in the current processes, procedures, services and provide recommendations for improvement.
Supports with monitoring backlog and uses escalation channels to get the right team involved in resolving tickets in a timely manner.

To thrive in this role, you need to have:

Some understanding of the vast range of IT operations and company service offerings
Displays good levels of client engagement and service orientation.
Demonstrates operational team management skills and ability to effectively manage the resources that report to them.
Good collaboration skills and ability to interact professionally.
Some understanding of project management principles

Academic qualifications and certifications:

Bachelor's degree or equivalent in information technology or related field.
Relevant technical certifications preferred.
ITIL v4 specialist certification and knowledge is required.

Required experience:

Demonstrated relevant work experience gained in call center managed services/services delivery environment within a medium to large information technology environment.
Entry level team management/leadership experience.
Demonstrable experience leading a team of service desk agents preferably within a global technology organization.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

Refine Your Search

desk agent jobs in j. p. nagar bengaluru karnataka

Team Lead, Managed Services Client Service Desk

Front Office Executive

Genesys Cloud Contact Center Developer

ISSRRN0001427 - Infra Tech Support Practitioner

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IT Agent

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Senior Manager - Legal (L - 19533)

Senior Manager - Corporate IT

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Retention Manager

Senior Software Engineer

Technical Lead

Corporate IT Architect

Senior Business Analyst - NPI Operations

AI LLM Technology Architecture Manager

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