Maharashtra Relations representative Jobs – 130 Open Jobs Today

Customer Support Representative
Sandvik —Pune, Maharashtra
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Huntsman —Pune, Maharashtra
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Medical Representative
NSG BIOMEDICAL —Pune, Maharashtra
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Quick apply
Analyst - RA
PRGX Global, Inc —Pune, Maharashtra
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Crypto Mize —Dive, Maharashtra
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Analyst (SPO & Transactions Advisory)
Black & Veatch Family of Companies —Vikhroli, Mumbai, Maharashtra
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HR Executive & GMP Compliance Officer
Vision Medichem Pvt Ltd —Ozar, Nashik, Maharashtra
- ₹20,000 - ₹30,000 a month
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- Master's degree
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Quick apply
8d
Manager Business Analysis
ASPERA Advisors —Pune, Maharashtra
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Project Consultant
Tata consulting engineers —Pune, Maharashtra
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Executive Assistant
GSPL —Vasai, Maharashtra
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
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Quick apply
7d
Business Development Representative
ikon remedies pvt ltd —Nagpur, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- B.Sc
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4d
Process Coordinator - National Team - Pune
Turner & Townsend —Pune, Maharashtra
- Full-time
- English
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- Presentation skills
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HR Operations Executive
Orbitouch Outsourcing Private Limited —Navi Mumbai, Maharashtra
- Up to ₹4,00,000 a year
- Full-time
- Microsoft Excel
- Master's degree
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11h
Social Media Manager
Osumare Marketing Solutions Pvt Ltd —Kharadi, Pune, Maharashtra
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7d

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Customer Support Representative

Sandvik -
Pune, Maharashtra

Apply Now

Job details

Full-time
13 days ago

Qualifications

Customer service
SAP
ERP systems
English
Microsoft Office
Computer networking
Customer support
Phone etiquette
Communication skills
Workday

Full job description

Job Title : Customer Support Representative

No. of Vacancies: 1

Job ID : R00 96522

Location : Pune

Full time /Part Time : Full time

Regular /Temporary : Temporary

SANDVIK COROMANT is the world’s leading supplier of tools, tooling solutions and know-how to the metalworking industry. With extensive investments in research and development we create unique innovations and set new productivity standards together with our customers. These include the world's major automotive, aerospace and energy industries.

Sandvik Coromant has 8,000 employees and is represented in 130 countries. We are part of the business area Sandvik Machining Solutions within the global industrial group Sandvik. At Sandvik Coromant, we are driven by a passion for excellence in everything we do. Our belief is that sustainable success is a team effort and with our profound knowledge of metal cutting and insight into the varying challenges of different industries, we strive to develop innovative solutions in collaboration with our customers, to meet both current and future demands. We are seeking for people who are passionate in their work and possess the drive to excel to join us.

Scope:

First interface to provide world class first line customer support and routing customer technical, commercial, services and general support enquiries and needs that are outside scope of knowledge and experience. This can be specifically, but not limited to, related to the products, applications, Order-to-Delivery handling, securing the execution of commercial support, information & digital solutions related to our Products and Services via telephone, web, email and online chat service.

Key Performance And Responsibility Areas:

Interfacing with Customers / Frontline Sales

1. Referral point of contact for global [or specific countries] customers, handling incoming calls, emails, or chat requests to collect requests, queries, enquiries or complains and either solve them or escalate through case management in case of unsolved customer enquiry

2. Work with Sandvik processes with ERP SAP system and all integrated systems and applications

3. Handle contacts with frontline sales to collect needs and reroute accordingly 4. In case of case escalation, connect to customers according to SLA to communicate 2°line findings and solutions

Case Management

1. Provide first line basic customer support via our online/Web solutions and internal Knowledge Base

2. Route higher level or outside of scope and/or knowledge to global network points of contacts using the Contact Centre Solution and Case Management process

3. Actively use the CRM solution to work within the defined processes, manage customer relations and capture leads and turn into opportunities when possible 4. Develops the knowledge and understanding of the online and mobility needs of our present and future customers

5. Troubleshoots and resolves customer complaints.

6. Create cases within case management system to keep records as ticket to customer queries, incidents and requests and communicate it according to the processes within the company

7. Handling escalation of unresolved customer enquiries to proper function 2° line, Value centre or Frontline sales

8. Follow up with customers on open cases according to SLA

OTD handling

1. Provide prompt response at first touch for enquiries or requests within the scope of contents available in EBP system / MS Dynamics / other available databases

2. Provide offers, quotations, and stock availability information for standard products [and Tailor Made]

3. Handle order entry activities

4. Handle order enquiries like amending or fixing errors, cancelling orders, EBP error handling

5. Monitor order progress and delivery information

6. Secure billing activities covering debit and credit note management, invoicing and invoices issues queries

7. Secure delivery and related administration, managing expedites and handling delivery through shipping providers, handling goods receipts and other needed documentation

8. Support and drive Shop Online and e-Commerce solutions by providing assistance and instructions to customers on self-service processes

9. Collect complains and reroute to relevant owner (frontline sales, 2° line Support, P&I Specialists)

10. Collect returns and secure administrative tasks to proper handle them

11. Handles the non-compliances follow up and the potential client compensations and issues credit notes

12. Secure data quality within the systems

REQUIRED COMPETENCIES

1. Dynamic and self-motivated customer-oriented approach.

2. Passion for customer service exhibited by courteous telephone etiquette, empathy, patience and professionalism.

3. Flexibility is working in shifts on 24/5 business support environment.

4. Excellent multi-task skills focused on various communication methods with multiple customers and stakeholders

5. Experience and skills within ERP system SAP, Microsoft Office 365.

6. Capable of working in a demanding environment (high stress tolerance)

7. High level of communication across all mediums.

8. Strong attention to customer experience and commitment to quality customer service

9. Proficient in written/verbal English communication skills. Additional proficiency in other language is valued.

10. Be persuasive and have good interpersonal skills

11. Be a self-starter with a positive mind-set and solution orientated

12. In addition, the employee may be assigned other duties within the area of their competence.

EXPERIENCE -

3 – 7 years of experience as customer service support role This position reports to Team leader, Customer sales Support.

Sandvik offers a competitive total compensation package including comprehensive benefits. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

How to apply

You may upload your updated profile in Workday system through your ESS login, no later than September 15, 2026.

Please send your application by registering on our site www.sandvik.com/career and uploading your CV against JO Requisition no. R0096522 before September 15, 2026.

Apply Now

Refine Your Search

relations representative jobs in maharashtra

Customer Support Representative

Associate - Legal, Societe Generale Bank India (Mumbai)

Sr.Stat programmer clin pharm

Assoc Analyst Vendor Contracts

Product Consultant

Senior Sustainability Sales Representative I

Senior Analyst, Consulting - KloudGin

Quality Assurance & Quality Control Specialist

Medical Representative

Analyst - RA

Public Representative

Analyst (SPO & Transactions Advisory)

HR Executive & GMP Compliance Officer

Manager Business Analysis

Project Consultant

Executive Assistant

Business Development Representative

Process Coordinator - National Team - Pune

HR Operations Executive

Social Media Manager

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