New Town Kolkata West Bengal Manager on duty Jobs – 138 Open Jobs Today

Operations Manager I
Concentrix —Kolkata, West Bengal
- Full-time
- Communication skills
- Flexible schedule
Customer Care Executive
LearnQuest, Inc. —Kolkata, West Bengal
- ₹15,000.00 - ₹27,969.34 a month
- Full-time
- Sales
- Customer service
- 12th Pass
- Health insurance
- Flexible schedule
Quick apply
7d
Administrative Manager
Brainware University —Kolkata, West Bengal
- Email
- Microsoft Powerpoint
- Microsoft Word
- English
Production Supervisor
Duas Knowledge Potli —Howrah, West Bengal
- Up to ₹18,000 a month
- Day shift
- Assembly
- Supervising experience
- Electrical experience
Quick apply
16h
Food & Beverage Service Manager
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- 12th Pass
- Restaurant
- Communication skills
Senior Associate, Relationship Manager, Credit Program Medium, Small Medium Enterprises
DBS Bank —Kolkata, West Bengal
- Full-time
- Sales
- Communication skills
- Banking
Food & Beverage Service - Executive
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- B.Sc
- 12th Pass
- Supervising experience
Project Manager
Codebuddy —Kolkata, West Bengal
- Remote
- Communication skills
- Health insurance
- Work from home
Back Office Executive
Delmarchio Eyewear —Howrah, West Bengal
- Microsoft Office
- Bachelor's degree
- Organisational skills
Project Coordinator
SLEEK INFO —Kolkata, West Bengal
- English
- Communication skills
Retail Business Manager
ARKRAY Healthcare —Kolkata, West Bengal
- Sales
- Bachelor's degree
- Communication skills
Food & Beverage Service Executive
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Hospitality
- 12th Pass
- Supervising experience
Laundry Manager
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- B.Sc
- 12th Pass
- Bachelor's degree
14d
Privacy Manager
Grant Thornton INDUS —Kolkata, West Bengal
- Computer Science
- Master's degree
- Project management
Assistant Marketing Manager
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Hospitality
- Sales
- Marketing
14d
Ad Creative Specialist
Oxedent Technologies —Salt Lake, Kolkata, West Bengal
- Email
- Research
- Bachelor's degree
- Communication skills
- Flexible schedule
- Food provided
Assistant Vice President - Relationship Services
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- AI
- Communication skills
2d
Production Supervisor (HM/OP)
Electro Poles Products Pvt. Ltd. —Dankuni, Kolkata, West Bengal
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Supervising experience
- Quality control
Quick apply
12d
Team Lead
Gear Inc. —Kolkata, West Bengal
- ₹24 a month
- Weekend availability
- English
- Microsoft Office
- Communication skills
Quick apply
Assistant Manager Accounts
WEBSTEP Technologies —Unknown, West Bengal
- Email
- Microsoft Office
- Master's degree
- Bachelor's degree
Quick apply

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Operations Manager I

Concentrix -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Benefits

Flexible schedule

Qualifications

Call center experience
Communication skills

Full job description

Essential Functions/Core Responsibilities

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed

Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)

Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements

Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)

Create and maximize relationships with client partners

Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance

Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching

Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner

Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement

Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements

Attend business reviews with the client

Handle a team of team leaders

Candidate Profile

Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred

Call center experience preferred

Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback

Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal

Work well under pressure and follow through on items to completion while maintaining professional demeanor

Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates

Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

Demonstrated ability to mentor, coach and provide direction to a team of employees

Willingness to work a flexible schedule

Career Framework Role

Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Refine Your Search

manager on duty jobs in new town kolkata west bengal

Operations Manager I

Customer Care Executive

Administrative Manager

Production Supervisor

Food & Beverage Service Manager

Senior Associate, Relationship Manager, Credit Program Medium, Small Medium Enterprises

Food & Beverage Service - Executive

Project Manager

Back Office Executive

Project Coordinator

Retail Business Manager

Food & Beverage Service Executive

Laundry Manager

Privacy Manager

Assistant Marketing Manager

Ad Creative Specialist

Assistant Vice President - Relationship Services

Production Supervisor (HM/OP)

Team Lead

Assistant Manager Accounts

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