Noida Uttar Pradesh Service delivery manager Jobs – 671 Open Jobs Today

Service Delivery Manager (DFS)
HCLTech —Noida, Uttar Pradesh
- Microsoft Access
- Computer Science
- B.Sc
- Flexible schedule
Manager - Service Delivery & Management
Tata Communications —Delhi, Delhi
- Full-time
- Software troubleshooting
- Engineering
- Project management
Training Manager
Barclays —Noida, Uttar Pradesh
- Management
- Analysis skills
- Financial services
3d
Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Oracle
- Microsoft Office
- Bachelor's degree
Project Manager
HavStrategy —Noida, Uttar Pradesh
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- Agile
- In-person
- Communication skills
Quick apply
19h
Senior Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Oracle
- Master's degree
- Bachelor's degree
3848561-Senior Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Master's degree
- Bachelor's degree
- Team management
Project Manager (eLearning)
Marctory —Noida, Uttar Pradesh
- ₹1,00,000 - ₹1,50,000 a month
- Full-time
- Project management
- Bachelor's degree
Quick apply
Manager-Learning Services
Cognizant —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
6d
Head - Specialists
WSP —Noida, Uttar Pradesh
- Hybrid work
- Agile
- Communication skills
Chief Operating Officer (COO) / Operations Manager
Artificilux VN Private Limited —South Delhi, Delhi, Delhi
- ₹25,000 - ₹40,000 a month
- Full-time
- Project management
- Team management
- In-person
- Work from home
- Flexible schedule
Quick apply
2d
Senior Program Manager- Services
Adobe —Noida, Uttar Pradesh
- Full-time
- Business development
- Project management
- Bachelor's degree
Service Delivery Leader - Ops
MetLife —Noida, Uttar Pradesh
- Full-time
- Oracle
- SQL
- Bachelor's degree
13d
Group Operations Manager - Service Delivery Management
HCLTech —Noida, Uttar Pradesh
- Azure
- PMP
- AWS
7d
People Onboarding Specialist
Study Group —Noida, Uttar Pradesh
- ₹7,00,000 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick apply
Tender Manager
Trivoid Electronics Pvt Ltd —Noida, Uttar Pradesh
- ₹25,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Master's degree
- Business development
Quick apply
17h
Head - Local Government
WSP —Noida, Uttar Pradesh
- Hybrid work
- Master's degree
- Business development
- Project management
Sr Manager - Service Delivery & Management
Tata Communications —Delhi, Delhi
- Full-time
- Customer service
- Master's degree
- Project management
Client Delivery Director
HCLTech —Noida, Uttar Pradesh
6d
Senior IS Support Manager
Axway Software SA —Noida, Uttar Pradesh
- Salesforce
- APIs
- Leadership
- Health insurance
- Paid time off
8h

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Service Delivery Manager (DFS)

HCLTech -
Noida, Uttar Pradesh

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Job details

Benefits

Flexible schedule

Qualifications

Microsoft Access
Computer Science
B.Sc
Windows
Information security
Profit & loss
Project management
Bachelor's degree
Team management
ITIL
ServiceNow
Budgeting
Communication skills
Negotiation
Intune
Information Technology

Full job description

Noida, Uttar Pradesh
Job Summary

This role is a critical role in our organization. This is an ideal opportunity for someone who is motivated by an opportunity to participate in an organization\'s regionalization approach to end user support and infrastructure. We are looking for an individual who has the technical skills and intellectual capability to lead through this change and has the drive and desire to grow with a business. Critical for success is the ability to oversee the support of global site teams, systems, infrastructure, and end user support. Essential Duties and Responsibilities • Regional Lead will be managing team of 100+ globally. This team will constitute from tracks like Microsoft Platform services, Identity access management, Service Now, Intune, Service desk, Deskside services. • Budgeting & P&L Experience - Managing Capex & Opex, manage the P&L of 30+mn portfolio and ensuring that the revenue and margin and in line with the budgeted numbers. • Strong Onsite/offshore communication management and coordination skills, ability to conduct quarterly/semi-annual reviews by self. • Adherent to the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc • Lead and manage large Transition & Transformation within End User Services Domain • Liaise with the customer executive at the CXO level and CIO level and participate in the IT roadmap journey. • Guide the Centre of Excellence team to deliver and meet customer transformation journey on Microsoft and Identity Access management platforms ' • Conducting weekly and monthly meetings with the internal regional heads • Strong Understanding of Service Deliverable SLAs and ability to recommend any changes to the customer or abilities to drive the team on achieving the same. • SLA Measurement, Reporting & Adherence - 5 Nines • Strong Capabilities on Handling deliverables responsibility • Vision & Goal Setting abilities with Orientation on details to achieving the same. • Mentoring Team as per project needs on technical tools, Operational Processes & Procedures Identifying improvement areas & implementing measures to maximize customer satisfaction levels. • Periodic evolution of SLA metrics and Audits • Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20/27 K Certifications etc. • 3rd Party Vendor Management & Contract Negotiation Skills & Experience • Ensure and develop relationship with customers, stakeholders with high satisfaction level. • Liaison between business leaders and senior management to drive program/projects budget at strategic level. • Review project portfolio and contents periodically and assess for linkage, support, and contribution to major goals and strategies. • Working with the client and operations teams to identify and manage service improvement activities

Key Responsibilities

Removing all obstacles to customer satisfaction and/or financial performance Skills and Abilities • The Regional Lead profile will be a senior profile will need to manage end to end Service-Now, O365, Microsoft Technologies, Field Services, Service Desk, IP Telephony, Windows Platform, Intune, and Identity Access management. • Ability to interact with CIO/Infrastructure director. • Strong understanding of ITIL framework, Information Security, Microsoft Platform Services • Preferably 15+ years plus of Industry experience with managing a team of over 100 resources. • At least 10+ years of EUC experience • Strong Leadership, People & Customer relationship skills and drive to push things within and outside the system. • Strong hold on Financial planning and P&L Education/Expertise • BS degree in Computer Science, Engineering, or Information Technology or equivalent. • Minimum of 10 years of experience in a manager role of global teams with scale of 300+ • Flexible working hours as the team is global - APAC, US, UK hours. • Demonstrated success with unit-based application planning and development, project management and policy development. • Excellent analytical, planning, project management, problem-solving, negotiation and organizational skills. • Excellent knowledge of product life cycle, tools, processes, and operations planning. • Excellent customer service capabilities and attitude.

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service delivery manager jobs in noida uttar pradesh

Service Delivery Manager (DFS)

Manager - Service Delivery & Management

Training Manager

Manager

Project Manager

Senior Manager

3848561-Senior Manager

Project Manager (eLearning)

Manager-Learning Services

Head - Specialists

Chief Operating Officer (COO) / Operations Manager

Senior Program Manager- Services

Service Delivery Leader - Ops

Group Operations Manager - Service Delivery Management

People Onboarding Specialist

Tender Manager

Head - Local Government

Sr Manager - Service Delivery & Management

Client Delivery Director

Senior IS Support Manager

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