Vikhroli, Mumbai, Maharashtra Customer care specialist Jobs – 66 Open Jobs Today

Payroll, Time & Benefits Analyst
Roche —Mumbai, Maharashtra
- Microsoft Excel
- English
- Analysis skills
Medical Representative (MR)
JDAC SALES PVT LTD —Mumbai, Maharashtra
- ₹30,000 - ₹1,00,000 a month
- Full-time
- Bachelor's degree
- Travel
- Computer skills
- Flexible schedule
Quick apply
10d
Sales Specialist, Pharma
Caldic —Mumbai, Maharashtra
- Sales
- B.Sc
- Bachelor's degree
Looking For Clinical Application Specialist [cas]
Sunshine Manpower Solution And Services —Mumbai, Maharashtra
- ₹3,75,000 - ₹4,50,000 a year
- B.Sc
- Bachelor's degree
- Communication skills
Regional Sales Manager – SASE Sales Specialist
Palo Alto Networks —Mumbai, Maharashtra
- Full-time
- Sales
- Presentation skills
- Communication skills
3d
Technical Salesforce Specialist
Thynk.Cloud —Mumbai, Maharashtra
- Remote
- Hospitality
- Salesforce
- English
Accounts Executive- Treasury
Newfold Digital —Mumbai, Maharashtra
- Full-time
- Microsoft Office
- Finance
- Bachelor's degree
- Paid time off
- Work from home
7d
Senior Manager Collaboration Atlassian SME
M&G plc —Mumbai, Maharashtra
- Full-time
- APIs
- Agile
- Communication skills
Assistant Vice President - Fund Accounting Oversight - Private Assets
M&G plc —Mumbai, Maharashtra
- Full-time
- Finance
- Master's degree
- Bachelor's degree
14d
System Admin Support Specialist
Newfold Digital —Mumbai, Maharashtra
- English
- Linux
- Communication skills
- Paid time off
- Work from home
Senior Manager Enterprise Security (Supply Chain Security)
M&G plc —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Financial services
SEO Manager
Newfold Digital —Mumbai, Maharashtra
- Full-time
- Master's degree
- Presentation skills
- AI
- Paid time off
- Work from home
Technical Support Specialist
Haptik —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
Manager - Performance Reporting
M&G plc —Mumbai, Maharashtra
- Full-time
- SQL
- Analysis skills
- Communication skills
7d
Concierge Manager Position - India
Ascend —Mumbai, Maharashtra
- ₹1,800 - ₹2,000 a month
- Weekend availability
- Hospitality
- Communication skills
- Health insurance
Quick apply
PWS Specialist for India
Logitech —Mumbai, Maharashtra
- Online application
- Hybrid work
- Sales
- B.Sc
- Presentation skills
- Work from home
Enterprise Business Specialist
Logitech —Mumbai, Maharashtra
- Online application
- Hybrid work
- English
- Analysis skills
- Communication skills
- Work from home
Data Privacy Consultant
Cover-More —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Sales Specialist - Hospital Retail
ZEISS Group —Mumbai, Maharashtra
- Full-time
- Sales
- Bachelor's degree
Customer Happiness Officer (Customer Service & After-Sales Specialist)
Headphone Zone —Mumbai, Maharashtra
- Full-time
- Customer service
- In-person
- Communication skills

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Payroll, Time & Benefits Analyst

Roche -
Mumbai, Maharashtra

Apply Now

Job details

Qualifications

Benefits administration
Microsoft Excel
English
Analysis skills
Payroll
ServiceNow
Pivot tables
Communication skills
Workday

Full job description

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

Position - Payroll, Time& Benefits Analyst
Location - Mumbai

Your Opportunity

You will focus on payroll, benefits, absence management,customer service and advisory support to employees, manager and business partnersensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As a Payroll, Time& Benefits Specialist, you are responsible for executing HR system datamaintenance and administrative activities in a timely and accurate manner, in support ofP business processes in the area of payroll, tax, social insurance, time, and several localand global benefits. etc. You are also contributing to the continuous improvement of the PPeople Support Solutions delivery through analysis of the interactions and collaboration withother P functions within and outside of P People Support Solutions. You need a broadunderstanding across local HR processes and tools, as well as local and global downstreamimpacts on employee lifecycle management, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.

Responsibilities

1) Service Delivery

Execute system data maintenance and administrative activities in support of P business processes in the area of payroll, tax, social insurance, time, several local and global benefits administration, etc. (details refer to the country service catalog)
Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting.
Understand and have working knowledge of local time/absence policies. Correspondence with managers and leaders to confirm accuracy of employee time/absence entry.
Manage, process and reconcile mass upload files for all pay frequencies. Monitor data flows to/from Workday to Vendor for accuracy
Ensure integrations are processed timely and resolve any errors ensuring accurately processed
Ensure regulatory compliance in line with the countries, customers, and regulations.
Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
Supports P Chapters in system maintenance activities.
Provide guidance and advisory to first level P support teams.
Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (KA, SWIs).
Participating in project activities as required
Ensure consistent and reliable service delivery for customers serviced.
Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
Ensure end to end ownership of resolution
Ensure operations according to defined KPIs and ServiceNow OKRs.
Support country non-PTB activities upon the business needs if applicable.

2) Cross-Functional Collaboration

Build relationships with P colleagues as well as with customers to ensure ongoing service delivery effectiveness.
Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.
Achieve our P vision by driving local consistency through collaboration.

3) Outputs& Deliverables

Continuous contribution to the improvement of the performance of People Support Solutions
Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)

Who you are

In this role you will be working within a team focusing on a customer group from one of the regions and across various functions and levels within the organization.
You bring the following experience:
1-3 years of experience in payroll services and benefits administration, in a shared service center environment preferably.
Knowledge of payroll cycle and processes
Excellent attention to detail and analytical ability
Advanced Excel skills (pivot table, v-lookup, etc.)
Proven track record of being able to deliver in a matrix organization. Ability to work independently in a fast-paced and changing environment and to handle multiple, competing priorities.
English strong communication skills both written and spoken are essential
Preferably HR generalist know-how.
Ability to thrive in an ambiguous and multicultural environment working across borders.
Through Customer Centricity

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.

Apply Now

Refine Your Search

customer care specialist jobs in vikhroli, mumbai, maharashtra

Payroll, Time & Benefits Analyst

Medical Representative (MR)

Sales Specialist, Pharma

Looking For Clinical Application Specialist [cas]

Regional Sales Manager – SASE Sales Specialist

Technical Salesforce Specialist

Accounts Executive- Treasury

Senior Manager Collaboration Atlassian SME

Assistant Vice President - Fund Accounting Oversight - Private Assets

System Admin Support Specialist

Senior Manager Enterprise Security (Supply Chain Security)

SEO Manager

Technical Support Specialist

Manager - Performance Reporting

Concierge Manager Position - India

PWS Specialist for India

Enterprise Business Specialist

Data Privacy Consultant

Sales Specialist - Hospital Retail

Customer Happiness Officer (Customer Service & After-Sales Specialist)

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