Shamshabad, Hyderabad, Telangana Customer care specialist Jobs – 106 Open Jobs Today

Sr Manager, Product Management, Amazon Customer Service
ADCI HYD 20 SEZ —Hyderabad, Telangana
- Full-time
- Business development
- Bachelor's degree
- Team management
13d
Senior Project Manager
Microsoft —Hyderabad, Telangana
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- Azure
- PMP
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Senior Analytic Specialist
Computershare —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Microsoft Access
- English
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Card Services Supervisor
NationsBenefits, LLC —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Financial services
- Communication skills
Quick apply
Associate Delivery Manager Datawarehouse
Beghou Consulting —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Product Specialist - Officer
State Street —Hyderabad, Telangana
- Full-time
- Finance
- Master's degree
- SQL
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11d
HR Service Lead
Microsoft —Hyderabad, Telangana
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
8d
Learning Analytics Analyst-Associate
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
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9d
DevOps Specialist Engineer II
Deloitte —Hyderabad, Telangana
- Azure
- Computer Science
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Territory Account Manager
Masimo —Hyderabad, Telangana
- Full-time
- Sales
- Bachelor's degree
- Travel
Card Services Specialist
NationsBenefits, LLC —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Financial services
- Communication skills
Quick apply
Global Time Management Senior Specialist(Senior Associate)
State Street —Hyderabad, Telangana
- Full-time
- Microsoft Office
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1d
Business Project Advisor - HIH - Evernorth
The Cigna Group —Hyderabad District, Telangana
- Full-time
- PMP
- Microsoft Office
- Analysis skills
Software Specialist Engineer II - Fullstack Engineer
Deloitte —Hyderabad, Telangana
- Azure
- Computer Science
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Sr. Service Engineer
Providence Global Center —Hyderabad, Telangana
- Part-time
- Computer Science
- Engineering
- Bachelor's degree
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Data Specialist_Institution & People Profiles
S&P Global —Hyderabad, Telangana
- Email
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- Agile
- AI
- Health insurance
- Paid time off
1d
Learning Analytics Analyst
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Senior Finance Specialist
CBRE —Hyderabad, Telangana
- Full-time
- Project management
- Communication skills
- Health insurance
- Food provided
6d
DOM Specialist
Sanofi —Hyderabad, Telangana
- English
- Analysis skills
- Bachelor's degree
- Health insurance
Zuora Developer
Ideagen —Hyderabad, Telangana
- Part-time
- Azure
- Computer Science
- Salesforce
13d

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Sr Manager, Product Management, Amazon Customer Service

ADCI HYD 20 SEZ -
Hyderabad, Telangana

Apply Now

Job details

Full-time
13 days ago

Qualifications

Dart
Business development
Bachelor's degree
Team management

Full job description

DESCRIPTION

Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time.

We are looking for a customer-obsessed product leader to join us as a leader for the Dynamic Andon Response Team (DART) org within Customer Service. You will lead our team of program managers, product managers, quality managers and business analysts who dig deep into peer-to-peer consultation and customer escalations, trace it back to its source, and drive upstream and downstream product and programmatic improvements to DART Usage. Your teams will own the roadmap of DART strategic initiatives primarily focused on technical solutions to eliminate wasteful usage for DART and enhance CX for DART escalations.

Key job responsibilities
The role requires someone who can use significant expertise and high judgment to distill diverse inputs from customers, DART specialists and stakeholders to set a vision and design the right long-term solutions. You will spend your time analyzing customer friction data to identify the biggest opportunities and building compelling cases for improvements. This means diving deep into significantly complex problems where defects create friction across multiple parts of the customer journey. You will work across multiple organizations and leadership to influence and achieve consensus on priorities.

You will partner on product and technology solutions within and outside the Amazon Customer Service org to drive high impact innovation and improvements that can transform the service experience we offer to our customers.
Your teams will create mechanisms that make defect elimination sustainable. This includes building dashboards and tools that show customer impact, designing processes that catch problems before they reach customers, and establishing metrics that keep everyone focused on goals. You will be regularly working at both tactical and strategic levels to deliver results.

This is the right role for you if:

You can handle significantly complex problems and efforts, with the ability to see both visible and not-yet-visible risks.
You excel at taking complex technical problems and explaining them clearly to drive consensus among stakeholders.
You can work strategically to determine where resources are best applied while actively working to remove bottlenecks.
You create scalable mechanisms and best practices while effectively influencing and force multiplying across organizations.
You have deep customer obsession and can translate that into measurable improvements in customer experience.

About the team
Key Responsibilities

Lead multiple teams to improve customer experience by proactively identifying and eliminating sources of customer escalations and associate consult contacts.
Own the DART Usage Rate improvement vision and create scalable mechanisms to drive organizational change.
Establish data-driven approaches to surface customer pain points and drive upstream action across organizations.
Influence senior leaders to prioritize and address systemic customer experience issues causing escalations through high-quality analytics and communication.
Advocate for customers in product, design, and operational decisions across organizations.
Deliver measurable outcomes aligned with organizational goals.
Write and present clear narratives to drive alignment and decision-making.
Coach and develop high-performing teams while creating leadership opportunities.

BASIC QUALIFICATIONS

12+ years of product or program management, product marketing, business development or technology experience
6+ years of team management experience
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product

PREFERRED QUALIFICATIONS

Experience engaging and influencing senior executives
Proficient in Amazon business mechanisms (OP1/2, WBRs, PRFAQs)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer care specialist jobs in shamshabad, hyderabad, telangana

Sr Manager, Product Management, Amazon Customer Service

Senior Project Manager

Senior Analytic Specialist

Card Services Supervisor

Associate Delivery Manager Datawarehouse

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HR Service Lead

Learning Analytics Analyst-Associate

DevOps Specialist Engineer II

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Sr. Service Engineer

Data Specialist_Institution & People Profiles

Learning Analytics Analyst

Senior Finance Specialist

DOM Specialist

Zuora Developer

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