Kilpauk Chennai Tamil Nadu Quality assurance analyst Jobs – 131 Open Jobs Today

Analyst - Customer Service
Lennox International —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
3h
Recurring Revenue Management IT Business Analyst
Logitech —Chennai, Tamil Nadu
- Online application
- Hybrid work
- Salesforce
- Finance
- Master's degree
- Work from home
Business Analyst
Havas Group —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Marketing
- SQL
Product Mgmt Lead Analyst- C13
Citi —Chennai, Tamil Nadu
- Full-time
- Customer service
- Master's degree
- Analysis skills
14d
StreamOne Quality engineer
TD Synnex —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- DevOps
Quality Analyst
Apropos Technologies —Chennai, Tamil Nadu
- Email
- Master's degree
- Bachelor's degree
- Quality control
Vendor Performance and Operations Analyst
Ventra Health, Inc. —Guindy, Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Test Engineer
Aliqan Technologies —Chennai, Tamil Nadu
- ₹5,00,000 - ₹14,00,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Agile
Quick apply
Testing Engineer (Fresher)
Syncfusion, Inc. —Chennai, Tamil Nadu
- Remote
- Java
- Master's degree
- Analysis skills
- Work from home
Web Security Analyst Junior
Sectigo —Chennai, Tamil Nadu
- Full-time
- Customer service
- Analysis skills
- In-person
Quick apply
Software Analyst - QA
Arkha Systems —Mylapore, Chennai, Tamil Nadu
- Java
- SQL
- Project management
Junior Full Stack Developer Intern
Longshore Labs Private Limited —Porur, Chennai, Tamil Nadu
- ₹2,40,000 - ₹3,00,000 a year
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
14d
Product Analyst - AVP
Citi —Chennai, Tamil Nadu
- Full-time
- Customer service
- Master's degree
- Analysis skills
Associate-Application Development-Backend Development
EXL Service —Chennai, Tamil Nadu
- Full-time
- Azure
- Master's degree
- Databases
Senior Engineer, Quality Assurance 1 1
SES —Chennai, Tamil Nadu
- Computer Science
- Data analysis skills
- SQL
Analyst - Warranty Support
Lennox International —Chennai, Tamil Nadu
- Full-time
- 12th Pass
- Bachelor's degree
- HVAC
3h
QA Automation
Liquidity Services, Inc. —Chennai, Tamil Nadu
- Full-time
- Computer Science
- SQL
- Analysis skills
QA Lead -India
Photon —Chennai, Tamil Nadu
- Computer science
- Analysis skills
- Bachelor's degree
Analyst, Oracle EBS Software Assurance
ICU Medical, Inc. —Chennai, Tamil Nadu
- Full-time
- Oracle
- Computer Science
- B.Sc
Quality Lead
Guidehouse India Pvt Ltd —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- DevOps

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Analyst - Customer Service

Lennox International -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
3 hours ago

Qualifications

Microsoft Outlook
SAP
Salesforce
Microsoft Office
Quality assurance
Bachelor's degree
HVAC
Data entry
Communication skills

Full job description

Company Profile:

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description:

This role is a great opportunity to be a part of Lennox Customer Service group.

Process warranty claims: Review, validate, and approve or deny warranty claims.
Customer support: Assist customers/stakeholders with inquiries related to product warranties, repairs, or replacements.
Data entry: Maintain accurate records of warranty claims, validate duplicate claims.
Communication: Respond promptly to customer inquiries via email.
Policy enforcement: Ensure all warranty processes comply with company and manufacturer guidelines.

Process Warranty Claims:

Receive, review, and validate warranty claims from customers or dealers.
Ensure all required documentation and information is provided.
Approve or reject claims based on warranty terms and company policies.

Customer Support:

Respond to customer inquiries related to warranties, repairs, or replacements.
Provide clear information about warranty coverage, timelines, and procedures.
Handle complaints or escalations professionally and efficiently.

Analyze Warranty Trends:

Track frequent issues or recurring defects

Share insights with quality assurance teams to improve efficiency and quality of service delivery.

Ensure Policy Compliance:

Follow manufacturer and company warranty policies strictly.
Stay updated on product changes, warranty terms, and company guidelines.

Support Returns and Replacements:

Arrange for product returns, repairs, or replacements when claims are approved.

Monitor and follow up on pending claims or incomplete transactions

Qualifications:

Qualification & Experience

A bachelor’s degree with 3 to 8 years’ experience in a customer-facing role (training provided)
Working knowledge of modern web applications including but not limited to Salesforce, SAP, Customer Portals & MS Office
Excellent written and verbal communication skills, including effective listening skills.
Understanding of technical terminology.
Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focus details is crucial.
Able to make recommendations and take proactive approach.
Requires general knowledge of the organization, and thorough knowledge of company products and services.
Requires ability to navigate a computerized data entry system or other relevant applications.

Ability to build and foster professional relationships

Must Have

Excel
Outlook
SAP

Desired Skill:

SAP
Salesforce

Field Service Backoffice process

Apply Now

Refine Your Search

quality assurance analyst jobs in kilpauk chennai tamil nadu

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