Tn Help desk support Jobs – 119 Open Jobs Today

Advanced Associate, Technology Support
Pearson —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Inventory control
- Software troubleshooting
7d
Business Support Senior Assoc.
NTT Ltd —Coimbatore, Tamil Nadu
- Night shift
- Salesforce
- English
- Windows
7d
Admin
Light and Life Speech and Language Therapy Clinic —Nagercoil, Tamil Nadu
- ₹8,000 - ₹12,000 an hour
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
7d
SAP MM Consultant (L1 Support)
Metaphor Consulting —Chennai, Tamil Nadu
- ₹2,00,000 - ₹3,50,000 a year
Process Associate-Accounts Payable
Genpact India Pvt. Ltd. —Chennai, Tamil Nadu
- Full-time
- ERP systems
- English
- Microsoft Office
Quick apply
Service Coordinator
Caresoft Technologies —Ekkattuthangal, Chennai, Tamil Nadu
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Cell phone reimbursement
Quick apply
Certificate Support Associate
Sectigo —Chennai, Tamil Nadu
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
Travel excutive
GEOCONCEPT INDIA PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹18,000 - ₹80,000 a month
- Full-time
- Hospitality
- Microsoft Office
- Bachelor's degree
- Cell phone reimbursement
- Flexible schedule
Quick apply
2d
Technical Support Executive
Online Consultancy Services —Coimbatore, Tamil Nadu
- Computer Science
- English
- Bachelor's degree
Senior Deal Desk Analyst
Denodo —Chennai, Tamil Nadu
- Salesforce
- English
- Bachelor's degree
Database Analyst
ICON Plc —Chennai, Tamil Nadu
- Full-time
- Oracle
- Data analysis skills
- SQL
- Health insurance
2d
Senior IT Support Facilitator
Sanmina Corporation —Chennai, Tamil Nadu
- Weekend availability
- Oracle
- Software troubleshooting
- SQL
Functional Consultant- Zoho
Trivecta digital Solution Pvt Ltd —Chennai, Tamil Nadu
- ₹4,28,865.57 - ₹16,97,000.21 a year
- Email
- Analysis skills
- Bachelor's degree
- Scripting
Quick apply
7d
Utility Bill Associate-Messaging
Accenture —Chennai, Tamil Nadu
- Full-time
- Data entry
- AI
Accountant cum Admin
Curious Food Pvt Ltd —Sholinganallur, Chennai, Tamil Nadu
- ₹20,000 - ₹35,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
- Food provided
Quick apply
Desktop Support Engineer
Sysnet Global Technologies Pvt.Ltd —Chennai, Tamil Nadu
- Software troubleshooting
- Windows
- Linux
Quick apply
Computer Hardware & Network engineer - experienced
Palies IT Services —Coimbatore, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- Walk-in
- Software troubleshooting
- English
- Windows
- Cell phone reimbursement
Quick apply
11d
Information Security Analyst II
MedExpert Billing and Consulting —Chennai, Tamil Nadu
- Rotational shift
- Hybrid work
- Computer Science
- HIPAA
- Laboratory experience
Quick apply
Business Coordinator Internship (Tambaram)
EVOXU PVT LTD —Tambaram, Chennai, Tamil Nadu
- ₹10,000 - ₹18,000 a month
- Hybrid work
- English
- Master's degree
- Project management
- Cell phone reimbursement
- Flexible schedule
Quick apply
7d
Technical Leader (Civil)
Consweb Technology Nagercoil —Nagercoil, Tamil Nadu
- ₹15,000.00 - ₹19,45,357.99 a month
- Full-time
- AutoCAD
- Civil engineering
- Microsoft Excel
- Commuter assistance
- Paid time off
Quick apply

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Advanced Associate, Technology Support

Pearson -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
7 days ago

Qualifications

ITIL Certification
Microsoft Excel
Inventory control
Software troubleshooting
MCP
SCCM
Inventory management
B.Sc
iOS
B.Com
Windows
Microsoft Office
Analysis skills
Science
Bachelor's degree
ITIL
BBA
ServiceNow
Computer skills
B.E.
Business Administration
Communication skills
Active Directory
Intune
Mobile devices

Full job description

Job Title: Advanced Associate, Technology Support

Job Description:

Within Pearson's Technology Field Services Team, you will be responsible for providing a first class support service to the Pearson businesses with respect to the devices in use in the day-to-day operation. The EUST is service driven and will be required to provide support to all devices in use by the business. Pearson Technology’s technical strategy is to provide IT solutions that are device agnostic, therefore the team will need to be skilled to support a diverse environment.

The Field services Engineer role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required

Daily Duties:

Build, configure, install and maintain both standard and non-standard hardware and software
To configure and solve issues on a selection of mobile devices including Android and iOS.
The successful candidate will have experience of supporting internal customers either face to face or over the phone remotely. Identify and escalate critical issues to other internal/external teams when required.
Maintain IT Store, inventory, spares inventory
Undertake a wide variety of support calls and provide an efficient support service to all internal customers, ensuring all targets are met including focusing on priority calls;
Respond in a courteous and timely manner to office based staff and remote users;
Communicate effectively within the Service Desk team and across all other internal departments to ensure the effective escalation and resolution of customer problems;
Provide additional out of hours support as required and assist in office moves;
Maintain active directory assets ensuring policies are adhered to;
Ensure data protection is maintained to legal obligations and to ensure data security is upheld according to corporate guidance and regulations;
Provide remote hand support to Network & AV Team whenever required
Liaise with 3rd party suppliers and support desks as necessary.

Skills

Mandatory

Install, upgrade, support and troubleshoot windows OS

Install/configure and basic troubleshooting for MAC

Install, upgrade, support and troubleshoot applications such as MS Office, Internet browsers (IE, Chrome, and Firefox), Adobe Acrobat, etc.

Install/configure and basic troubleshooting for network printers, scanners, computer hardware, desktop, laptop, network, Wi-Fi and peripherals

Basic knowledge about antiviruses, SCCM, intune.

Basic knowledge of windows Auto Pilot

Basic Knowledge of MacOS

Knowledge about Remote support tools

Knowledge of mobile devices for configuring emails

Basic knowledge of excel for inventory management

Hands on experience on any ticketing tool (ServiceNow will be an advantage)

Preferred

Knowledge about active directory (Manage user and computer account)

Basic knowledge of unified communication tools such as Microsoft Teams, Zoom, Hangout, etc.

Knowledge about the ITIL framework

Working experience with large corporate/MNC

Requesting and coordinating vendor support

Core Competencies

Courageous: able to manage some difficult conversations and deal with people with discretion and sensitivity, be resilient.
Clear: Good verbal and written communication skills, offers relevant insight and feedback, able to keep everyone informed of processes within a transforming organization with lots of moving parts, has a finger on the pulse of the data
Collaborative: be a supportive colleague with excellent interpersonal and stakeholder management skills
Good troubleshooting & analytical skills
Customer Focused: Responds to requests promptly from key stakeholders while showing integrity
Team Player
Can do: exceptionally well organized, prioritizes tasks well. Able to delivery on a range of tasks simultaneously, can handle requests under pressure in a calm and confidence inspiring manner

Educational & Technical Experience

College Graduate (B.E./B.Sc/BCA/BBA/Bcom/BA) with minimum 55% aggregate
Minimum 2years of experience in corporate environment
Preferably should have any industry technical certification such as MCP, A+, etc.
Preferably should have ITIL V2 or V3 foundation certified.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Infrastructure and Cloud Operations

Job Family: TECHNOLOGY

Organization: OCTO

Schedule: FULL_TIME

Workplace Type: On-site

Req ID: 25244

Apply Now

Refine Your Search

help desk support jobs in tn

Advanced Associate, Technology Support

Business Support Senior Assoc.

Admin

SAP MM Consultant (L1 Support)

Process Associate-Accounts Payable

Service Coordinator

Certificate Support Associate

Travel excutive

Technical Support Executive

Senior Deal Desk Analyst

Database Analyst

Senior IT Support Facilitator

Functional Consultant- Zoho

Utility Bill Associate-Messaging

Accountant cum Admin

Desktop Support Engineer

Computer Hardware & Network engineer - experienced

Information Security Analyst II

Business Coordinator Internship (Tambaram)

Technical Leader (Civil)

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