Gachibowli Hyderabad Telangana Desktop support technician Jobs – 100 Open Jobs Today

TE-1468 Technical Support (Application)
Softobiz Technologies —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- English
- Bachelor's degree
System / IT Administrator
SUPRABHAT MODEL HIGH SCHOOL (CBSE) —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Computer networking
- IT
Quick apply
IT Support Analyst
Vigilant Technologies —Hyderabad, Telangana
- Computer Science
- Software troubleshooting
- B.Sc
TE-1467-Sr Technical Support(application)
Softobiz Technologies —Hyderabad, Telangana
- Full-time
- HIPAA
- Bachelor's degree
- APIs
Technical Support Engineer I
Aveva —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- AWS
- Health insurance
Manager, Technical Support
iCims —Hyderabad, Telangana
- Weekend availability
- Hybrid work
- Presentation skills
- Human resources
- Recruiting
Apprenticeship – Technical Support
Kyndryl —Hyderabad, Telangana
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Analyst IT - WMS Support
Mattel —Hyderabad, Telangana
- Full-time
- Computer Science
- Software troubleshooting
- SQL
Quick apply
Technical Support Analyst-Billing System
ORBCOMM —Hyderabad, Telangana
- Remote
- Oracle
- ERP systems
- SQL
- Health insurance
- Paid time off
Quick apply
System Administrator
Quantum Asia Pvt Ltd —Madhapur, Hyderabad, Telangana
- Full-time
- Microsoft Access
- Microsoft Outlook
- Computer Science
Quick apply
Technical Support Analyst
Anblicks —Hyderabad, Telangana
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Level2 Technical Support Executive
Diebold Nixdorf —Hyderabad, Telangana
- Full-time
- English
- SQL
- Computer networking
Help Desk
Vupadhi Techno Services —Gachibowli, Hyderabad, Telangana
- Management
- Microsoft Office
- Master's degree
System Administrator I – IT Support
Colruyt IT Consultancy India —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- English
- Health insurance
11d
D365 TECHNICAL SUPPORT ADM
ITC WORLDWIDE —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- Software troubleshooting
Quick apply
Senior Technical Support Engineer
Frontend Arts Pvt. Ltd. —Hyderabad, Telangana
- Weekend availability
- Oracle
- B.Sc
- Windows
Quick apply
Manager, Technical Support
iCIMS Talent Acquisition —Hyderabad, Telangana
- Weekend availability
- Hybrid work
- Presentation skills
- Human resources
- Recruiting
Technical Associate Consultant (Admin Support) – Oracle Retail MFCS
Aspire Systems —Hyderabad, Telangana
- Full-time
- Hybrid work
- Oracle
- SQL
IT Support Analyst 1
RSM —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Customer service
- Windows
Agent, Technical Support
Blackbaud —Hyderabad, Telangana
- Full-time
- CRM software
- Software troubleshooting
- Salesforce

I want to receive the latest job alerts for desktop support technician in gachibowli hyderabad telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near gachibowli hyderabad telangana

Systems Administrator jobs in Hyderabad, Telangana

Senior Technical Support jobs in Hyderabad, Telangana

Technical Support Manager jobs in Hyderabad, Telangana

Technical Support Analyst jobs in Hyderabad, Telangana

Technical Support jobs in Hyderabad, Telangana

Technical Support Engineer jobs in Hyderabad, Telangana

Customer Support Coordinator jobs in Hyderabad, Telangana

IT Support jobs in Hyderabad, Telangana

Administrator jobs in Kothrud, Pune, Maharashtra

Systems Administrator jobs in Ambawadi, Ahmedabad, Gujarat

Network Administrator jobs in Remote

Systems Administrator jobs in Ajmer Road, Jaipur, Rajasthan

Systems Administrator jobs in Poonamallee, Chennai, Tamil Nadu

Systems Administrator jobs in Kerala

Senior Citizen, Part Time jobs in Navi Mumbai, Maharashtra

Non Technical Jobs In Google jobs in Hyderabad, Telangana

Senior Technical Support jobs in Gurugram, Haryana

Senior Accountants jobs in Coimbatore, Tamil Nadu

Senior Technical Support jobs in Chennai, Tamil Nadu

Senior Technical Support jobs in Bengaluru, Karnataka

TE-1468 Technical Support (Application)

Softobiz Technologies -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Software troubleshooting
English
Technical support
Bachelor's degree
Zendesk
APIs
Application support
Communication skills

Full job description

ABOUT THE ROLE

Our healthcare platform handles member intake, provider consultations, prescription routing, pharmacy fulfilment, and shipment tracking in a single integrated system. When something does not work as expected, a member's treatment is delayed. The Technical Support (Application) agent is the first technical triage layer that stands between a confusing error and a clear, documented escalation.

This is a runbook-driven role. You follow established diagnostic procedures to classify what kind of platform issue a member has encountered, document your findings clearly, and escalate to the Senior Technical Support agent with everything they need to investigate further. You do not fix code. You identify, classify, and hand off — accurately and quickly.

WHAT YOU'LL BE DOING

First-Level Technical Triage

Pick up support tickets flagged as technical issues by the CS team within SLA targets.
Check member status in the admin portal — sync state, order status, treatment plan, payment history, and consultation log.
Identify which stage of the member journey the issue is occurring: intake, payment, provider review, prescription transmission, pharmacy fulfilment, or shipment tracking.
Classify payment errors: member-side card decline (guide member to update card — no Engineering escalation needed) vs. payment authentication failure (escalate to Senior Tech immediately — known platform gap).
Check order state and confirm whether the current state matches the expected state at that point in the fulfilment journey.
Look up shipment tracking using the carrier tracking reference from the order tracking view — confirm whether a delay is carrier-side or a platform integration issue.

Escalation to Senior Technical Support

Attempt a single manual sync retry on lower-priority sync failures before escalating.
When escalating, always include: member ID, support ticket reference, issue category, error message or sync state, relevant order or prescription ID, steps already tried, and your assessment of member impact.
Escalate high-priority issues (member charged but no order created, all pharmacy transmissions failing, core authentication failure) to Senior Tech immediately — do not attempt troubleshooting first.
Acknowledge high-priority alerts in the team channel promptly to signal you are investigating

Documentation & Member Communication

Document all diagnostic steps taken in the ticketing system before escalating or closing.
Keep member communication clear and factual — do not overpromise on resolution timelines you cannot control (pharmacy dispatch, provider review SLA, Engineering fix timelines).
Flag recurring issue patterns to the Senior Technical Support agent for potential SOP updates.
Complete shift handoff notes before logging off — document all open tickets and any pending actions.

Platform Learning

Build working knowledge of the admin portal — member search, treatment plan view, order detail, integration call logs, and payment history.
Understand the escalation channel structure: team channel for general issues, vendor-specific channels for partner escalations, and the Engineering channel for platform bugs.
Stay current on known platform limitations and interim workarounds communicated by the Senior Technical Support team.

COMMON ISSUES YOU WILL TRIAGE

Member cannot log in or is being routed to the wrong portal
Order stuck in a pending or error state for longer than expected
Payment failed at checkout — determining if it is a card decline or an authentication failure
Intake form step not loading or failing on submission
Prescription approved by provider but not received at the pharmacy
Shipment tracking not updating in the platform or tracking integration
Member frustrated by provider follow-up requests (additional information, photo requirements)
Refund or account credit not reflecting correctly in the member account

SKILLS YOU SHOULD HAVE

1–3 years in technical support, application support, or a SaaS helpdesk environment.
Able to read basic API error responses and data payloads — you do not write code but you need to understand what an error field or status code means.
Experience with a support ticketing platform (Zendesk, Freshdesk, or similar).
Clear, professional written communication in English.
Able to follow step-by-step runbooks precisely and escalate correctly when steps are exhausted.
Attention to detail — PHI handling errors in a healthcare platform have regulatory consequences.
Availability for rotating 12-hour shifts.

Apply Now

Refine Your Search

desktop support technician jobs in gachibowli hyderabad telangana

TE-1468 Technical Support (Application)

System / IT Administrator

IT Support Analyst

TE-1467-Sr Technical Support(application)

Technical Support Engineer I

Manager, Technical Support

Apprenticeship – Technical Support

Analyst IT - WMS Support

Technical Support Analyst-Billing System

System Administrator

Technical Support Analyst

Level2 Technical Support Executive

Help Desk

System Administrator I – IT Support

D365 TECHNICAL SUPPORT ADM

Senior Technical Support Engineer

Manager, Technical Support

Technical Associate Consultant (Admin Support) – Oracle Retail MFCS

IT Support Analyst 1

Agent, Technical Support

I want to receive the latest job alerts for desktop support technician in gachibowli hyderabad telangana

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected