Gurugram Haryana International voice process Jobs – 104 Open Jobs Today

T3- Analyst Operations
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
International Customer Support & Sales
CrazyNeon —Gurugram, Haryana
- ₹25,000 - ₹45,000 a month
- Overnight shift
- CRM software
- Sales
- Salesforce
Quick apply
Team Assistant
American Express —Gurugram, Haryana
- Full-time
- Research
- Master's degree
- Bachelor's degree
3d
Analyst-Compliance
American Express —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Data analysis skills
- Finance
3d
Customer Support Representative
Trigent Software —Gurugram, Haryana
- ₹24,300 - ₹29,300 a month
- Full-time
- Customer service
- English
- 12th Pass
- Commuter assistance
- Health insurance
Quick apply
International BPO Hiring || Voice-Chat
Ebix Payment Services Pvt Ltd —DLF QE, Gurugram, Haryana
- ₹20,000 - ₹35,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
- Health insurance
Quick apply
2d
Fresher | International Customer Support
G R Management —Gurugram, Haryana
- ₹21,000 - ₹40,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
Proposal Associate
Jacobs —Gurugram, Haryana
- Salesforce
- Engineering
- Windows
5d
International Process Associate – Customer Support
manyfits —Gurugram, Haryana
- ₹20,000 - ₹32,000 a month
- Full-time
- Walk-in
- English
- 12th Pass
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
Telemarketer / Telesales Executive – US Process
Venture Quest —Gurugram, Haryana
- Up to ₹3,00,000 a year
- Full-time
- CRM software
- Salesforce
- English
Quick apply
17h
international blended process
outpace consulting services —Gurugram, Haryana
- ₹20,000 - ₹25,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Commuter assistance
Quick apply
3d
Freshers required for international BPO in Kirti nagar Delhi
Vision tech —Kirti Nagar, Delhi, Delhi
- ₹17,000 - ₹30,000 a month
- Full-time
- Sales
- English
- Bachelor's degree
- Commuter assistance
- Food provided
Quick apply
International Customer Service Executive
Propound Internet Pvt Ltd —Gurugram, Haryana
- ₹25,000 - ₹40,000 a month
- Overnight shift
- Sales
- Customer service
- English
Quick apply
3d
International Customer support executive
primus globe —Gurugram, Haryana
- ₹20,000 - ₹30,000 a month
- Full-time
- English
- 12th Pass
- Computer skills
- Commuter assistance
- Health insurance
Quick apply
10d
Hiring For Customer Service Executive - International Voice Process
Pursuit Adivsor —Gurugram, Haryana
- ₹20,000 - ₹35,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Commuter assistance
Quick apply
Technical Support Executive
Elite Manpower and training academy —Gurugram, Haryana
- ₹25,000 - ₹32,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
- Paid sick time
Quick apply
Non Voice Support
Transcom —Gurugram, Haryana
- ₹25,000 - ₹26,500 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Technical Support Executive
Magpie Placements —Gurugram, Haryana
- ₹25,000 - ₹34,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
- Commuter assistance
Quick apply
Fraud Investigator | International Blended Process
Believer HR —DLF QE, Gurugram, Haryana
- ₹20,000 - ₹35,000 a month
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick apply
International blended process
Outpace consulting serices —Gurugram, Haryana
- ₹20,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
- Commuter assistance
Quick apply
2d

I want to receive the latest job alerts for international voice process in gurugram haryana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

international voice process jobs near gurugram haryana

Customer Support Representative jobs in Gurugram, Haryana

Customer Service Representative jobs in Gurugram, Haryana

Sales Support Representative jobs in Gurugram, Haryana

Technical Support jobs in Gurugram, Haryana

Operations Analyst jobs in Gurugram, Haryana

Flipkart, Customer Service Work From Home jobs in Mumbai, Maharashtra

Customer Support Representative jobs in Ramanathapuram, Coimbatore, Tamil Nadu

Customer Support Representative jobs in Kamothe, Navi Mumbai, Maharashtra

Customer Support Representative jobs in Peelamedu, Coimbatore, Tamil Nadu

Customer Support Representative jobs in Doranda, Ranchi, Jharkhand

Chat Support, Customer Care Executive jobs in Bhopal, Madhya Pradesh

Service Manager jobs in Coimbatore, Tamil Nadu

Medical Representative jobs in Delhi, Delhi

Customer Support Work From Home, Flipkart jobs in Bengaluru, Karnataka

Customer Service Representative jobs in Nagar, Ranchi, Jharkhand

Customer Service Representative jobs in Bengaluru, Karnataka

Customer Service Representative jobs in Bhopal, Madhya Pradesh

Customer Service Representative jobs in Secunderabad H.o, Hyderabad, Telangana

Sun Pharma, Medical Representative jobs in Delhi

Sales Support Representative jobs in Hyderabad, Telangana

T3- Analyst Operations

Alight -
Gurugram, Haryana

Apply Now

Job details

Benefits

Paid sick time

Qualifications

Customer service
B.Com
Analysis skills
Bachelor's degree
Computer skills
Typing
Communication skills

Full job description

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

(THE ROLE)

Analyst – Operations

The Analyst – Operations for Full Case Management represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Full Case Manager post Go-Live/Certification is required to be an efficient communicator who is well versed with tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements’ and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams.

(RESPONSIBILITIES)

80% of production time to be spent logged in on calls
20% of production time to review claims and take required action
Answer calls with an approach to deliver positive customer satisfaction
Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
Maintain internal & client defined quality on calls
Understands and contributes positively in meeting client SLA’s & targets
Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
Take complete ownership of self-learning & development
Ensuring proper documentation and follow-ups and follow SOP’s
Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
Work with leads to ensure delivery in accordance with standard operating procedures

(REQUIREMENTS)

Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation)
Work Experience of 4 - 6 years for International Customer Service “Voice”
Prior Customer Service experience would be preferred
Excellent verbal and written communication skills with least grammatical errors
Basic computer operating skills required (MS- Office Applications)
Appropriate Typing speed to be able to efficiently manage documentation during/post interaction
Ability to work evening/night shifts
Good analytical skills & attention to detail.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Apply Now

Refine Your Search

international voice process jobs in gurugram haryana

T3- Analyst Operations

International Customer Support & Sales

Team Assistant

Analyst-Compliance

Customer Support Representative

International BPO Hiring || Voice-Chat

Fresher | International Customer Support

Proposal Associate

International Process Associate – Customer Support

Telemarketer / Telesales Executive – US Process

international blended process

Freshers required for international BPO in Kirti nagar Delhi

International Customer Service Executive

International Customer support executive

Hiring For Customer Service Executive - International Voice Process

Technical Support Executive

Non Voice Support

Technical Support Executive

Fraud Investigator | International Blended Process

International blended process

I want to receive the latest job alerts for international voice process in gurugram haryana

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected