Andhra Pradesh Network operations Jobs – 102 Open Jobs Today

SrSubject Matter Exprt(Tools&Automation)
HCLTech —Vijayawada, Andhra Pradesh
- Weekend availability
- Computer Science
- Bachelor's degree
- IT
12d
Line Manager - Assembly
ALSTOM —Srikakulam, Andhra Pradesh
- Full-time
- Engineering
- English
- Assembly
Associate Manager (Microbiology)
Pfizer —Visakhapatnam, Andhra Pradesh
- Full-time
- Master's degree
- Manufacturing
- AI
Lab Technician
Sricity International University —Tada, Andhra Pradesh
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- AutoCAD
- In-person
- Health insurance
- Food provided
Quick apply
11d
Java Developer
Sails Software —Visakhapatnam, Andhra Pradesh
- Full-time
- Azure
- Java
- AWS
Field Engineer
Innoworq infotech pvt ltd —Tirupati, Andhra Pradesh
- ₹15,000 - ₹18,000 a month
- Full-time
- Bachelor's degree
- Travel
- Computer networking
- Food provided
Quick apply
1d
Senior Officer, Branch Operations and Service Head, Consumer Banking Group
DBS Bank —Proddatur, Andhra Pradesh
- Full-time
- Customer service
- Leadership
- Communication skills
Regional Sales Manager - South Region
Campari Group —Chennekothapalli, Andhra Pradesh
- Full-time
- Sales
- Computer literacy
- English
Team Member - Peptide Manufactuirng
Dr Reddy's Laboratories Limited —Srikakulam District, Andhra Pradesh
- Full-time
- B.Sc
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
4d
Transportation Specialist, EU Fleet
ADCI - Andra Pradesh - P17 —Andhra Pradesh
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Access
8d
Senior Executive - Packing
BUNGE —Sri Potti Sriramulu Nellore District, Andhra Pradesh
- Microsoft Office
- Bachelor's degree
- Agile
Senior Manager - Operations
MSC Mediterranean Shipping Company S.A. —Visakhapatnam, Andhra Pradesh
- Master's degree
- Bachelor's degree
- Leadership
7d
Business Development Manager - Vizag
Aditya Birla Group —Andhra Pradesh
Business Development Manager - Hyderabad
Aditya Birla Group —Andhra Pradesh
Assistant Manager Human Resources
Marriott International, Inc —Andhra Pradesh
- Full-time
- No experience needed
- 12th Pass
- Human resources
11d
LM - RSB - War
Aditya Birla Group —Andhra Pradesh
- Microsoft Excel
- Sales
- Master's degree
Transportation Representative, Transportation Representative
ASSPL - Telangana —Andhra Pradesh
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Regional Sales Manager - Micro Finance - Vijayawada - Sailok Complex - MM
TATA Capital —Vijayawada, Andhra Pradesh
- Full-time
- Master's degree
- Bachelor's degree
Supervisor BCO
Amentum —Garcia, Tarragona provincia
- Full-time
- 12th Pass
- Leadership
Emergency physician
Kims Icon Hospital —Visakhapatnam, Andhra Pradesh
- ₹70,000 - ₹1,50,000 a month
- Weekend availability
- Bachelor's degree
- Patient care
- In-person
- Paid time off
- Flexible schedule
Quick apply
11d

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SrSubject Matter Exprt(Tools&Automation)

HCLTech -
Vijayawada, Andhra Pradesh

Apply Now

Job details

12 days ago

Qualifications

ITIL Certification
Computer Science
Incident management
IT service management
Bachelor's degree
ITIL
ServiceNow
IT
Communication skills
Information Technology

Full job description

Vijayawada, Andhra Pradesh
Job Summary

Job Description: Major Incident Manager (MIM)

Role Summary

The Major Incident Manager is responsible for managing high-impact IT incidents from detection through restoration and closure. The role coordinates technical teams, business stakeholders, vendors, and support groups to ensure timely service recovery, accurate communication, proper documentation, and adherence to ITSM and ITIL processes.

Key Responsibilities

Validate and confirm the priority of incidents proposed as Major Incidents, including P1, P2, and high-visibility P3 scenarios.
Lead major incident bridge calls, group chats, and war rooms to drive coordinated troubleshooting and rapid restoration.
Engage the right resolver groups, technical SMEs, vendors, service owners, and leadership stakeholders within agreed timelines.
Ensure regular and accurate updates are captured in the system of record, including work notes, timelines, actions, decisions, and recovery progress.
Publish timely stakeholder communications, including start, progress, impact, workaround, restoration, and closure updates.
Coordinate with Incident, Problem, Change, Service Desk, Monitoring, and Resolver teams to ensure end-to-end incident lifecycle governance.
Trigger Emergency Change and Problem Management processes where required and support Post-Incident Review and debrief sessions.
Maintain Major Incident reports, timelines, lessons learned, and action trackers for operational and leadership review.
Monitor SLA adherence, escalation timelines, resolver participation, and service restoration progress.
Identify recurring issues, process gaps, and improvement opportunities to reduce repeat incidents and improve service resilience.

Required Skills and Competencies

Strong understanding of ITSM and ITIL Incident, Problem, and Change Management processes.
Hands-on experience managing P1/P2 incidents in a 24x7 enterprise environment.
Excellent communication, facilitation, and stakeholder management skills.
Ability to work under pressure and coordinate multiple teams during critical incidents.
Good understanding of enterprise infrastructure, applications, network, cloud, database, and monitoring environments.
Strong documentation, reporting, analytical, and problem-solving skills.
Experience with ServiceNow or similar ITSM tools, including Major Incident Workbench or equivalent functionality.
Ability to manage bridge discipline, action ownership, escalation paths, and business impact communication.

Qualifications and Experience

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
Minimum 3 to 6 years of experience in Incident Management, Major Incident Management, IT Operations, or IT Service Management.
Experience working in multi-technology and multi-supplier environments is preferred.
ITIL Foundation certification is preferred; ITIL Intermediate, ITIL 4, SIAM, or related certifications are an added advantage.
Experience supporting global customers, critical business applications, and 24x7 operational models is desirable.

Work Expectations

Must be comfortable working in a 24x7 support model, including shifts, weekends, and on-call support as required.
Must be able to manage high-pressure situations with calmness, clarity, and urgency.
Must ensure accurate and timely communication to technical, business, and leadership stakeholders.
Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

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Refine Your Search

network operations jobs in andhra pradesh

SrSubject Matter Exprt(Tools&Automation)

Line Manager - Assembly

Associate Manager (Microbiology)

Lab Technician

Java Developer

Field Engineer

Senior Officer, Branch Operations and Service Head, Consumer Banking Group

Regional Sales Manager - South Region

Team Member - Peptide Manufactuirng

Transportation Specialist, EU Fleet

Senior Executive - Packing

Senior Manager - Operations

Business Development Manager - Vizag

Business Development Manager - Hyderabad

Assistant Manager Human Resources

LM - RSB - War

Transportation Representative, Transportation Representative

Regional Sales Manager - Micro Finance - Vijayawada - Sailok Complex - MM

Supervisor BCO

Emergency physician

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