Bengaluru Karnataka Amazon risk analyst Jobs – 61 Open Jobs Today

SAP Workflow Analyst
ADCI HYD 20 SEZ - H94 —Bengaluru, Karnataka
- Full-time
8d
Data Scientist II, Forecasting, Demand Planning and Workforce Intelligence
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- SQL
- Machine learning
- Scripting
AWS Data Engineer|Bangalore
PwC —Bengaluru, Karnataka
- Full-time
- DevOps
- Java
- SQL
Program Manager II Tooling, Rufus and Alexa Ops
ADCI - Karnataka - A66 —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- PMP
- SQL
7d
Data Scientist – Cyber Threat Intelligence
Maersk —Bengaluru, Karnataka
- Full-time
- Computer Science
- English
- SQL
Test Data Engineer
Kyndryl —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Azure
- DevOps
- Databases
Custom Software Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Java
- AWS
- AI
Lead - Data Engineer
Kyndryl —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Master's degree
Software Development Engineer, Customer Experience and Business Trends
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Sr. Program Manager, Storewalk, Retail Business Services, RBS Storewalk
ADCI - BLR 14 SEZ —Bengaluru, Karnataka
- Full-time
- Master's degree
- Business Administration
- MBA
Quality Manager Medical Coding
Calpion —Bengaluru, Karnataka
- Email
- AutoCAD
- Anatomy knowledge
- Management
1d
Software Development Manager, Seller Fees Tech
ADCI - BLR 14 SEZ —Bengaluru, Karnataka
- Full-time
- Management
- Team management
- Mentoring
5d
CTS-Team Lead (AST Support)
GK HR Consulting India Private Limited —Bengaluru, Karnataka
- ₹9 an hour
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick apply
Sr. Business Intel Engineer, Customer Shopping and Delivery Experience
ASSPL - Karnataka —Bengaluru, Karnataka
- Full-time
- Research
- SQL
- AWS
Lead Developer - R&D
Sapiens —Bengaluru, Karnataka
- Email
- Computer science
- Azure
- Oracle
Senior Java Full-Stack Developer
Luxoft —Bengaluru, Karnataka
- System design
- English
- Java
1d
Software Architect
Solera —Bengaluru, Karnataka
- Full-time
- Azure
- Oracle
- DevOps

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SAP Workflow Analyst

ADCI HYD 20 SEZ - H94 -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
8 days ago

Qualifications

Call centre
SAP
Root cause analysis
Workforce management

Full job description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. We are looking for exceptionally talented and motivated people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional leader who is passionate to deliver best in class Customer Experience, who thinks and acts globally, and one who has the ability to invent and simplify processes to join us as Workforce Analyst for TSI Vertical.
The ideal candidate has a positive attitude and is a result oriented individual with willingness to work in a 24/7 environment. He/She should be able to clearly understand in-scope and out-scope for delivering end product or service, ensures in time delivery of product or service as per customer expectations without gold plating. Creates and adopts standard work methodology for daily work to reduce re-work, manual work, error identification time and waste. Clearly communicates to all stakeholders the Timeline, description of end product or service quality, risks and resources needed and is also able to write good narratives.

Key Responsibilities:

Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence.
Work on real-time tickets related to profile change request, non-production request and associate GACD/RCC profile change request.
Prepare and communicate daily handoff report to WFM leadership team on SL performance.
Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained.
Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership.
Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals
Communicate and callout changes to incoming contact patterns to operations and the WFM team
Have a real time communication with the WFM team and operations when callouts or changes need to be done
Support changes within routing of the skills or profiles
Demonstrates Decision Making/ Complex Problem Solving- proactively gather the right data from appropriate sources, probe/consider all of the facts, considers other perspectives; conduct root cause analysis.

Key job responsibilities
Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence.

Work on real-time tickets related to profile change request, non-production request and associate GACD/RCC profile change request.
Prepare and communicate daily handoff report to WFM leadership team on SL performance.
Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained.
Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership.
Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals
Communicate and callout changes to incoming contact patterns to operations and the WFM team
Have a real time communication with the WFM team and operations when callouts or changes need to be done
Support changes within routing of the skills or profiles
Demonstrates Decision Making/ Complex Problem Solving- proactively gather the right data from appropriate sources, probe/consider all of the facts, considers other perspectives; conduct root cause analysis.

BASIC QUALIFICATIONS

2+ years of Contact Center Management / Workforce management (WFM) / Real Time Analyst (RTA) experience

PREFERRED QUALIFICATIONS

1+ years of Amazon, or 4+ years of contact center experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

amazon risk analyst jobs in bengaluru karnataka

SAP Workflow Analyst

Data Scientist II, Forecasting, Demand Planning and Workforce Intelligence

AWS Data Engineer|Bangalore

Program Manager II Tooling, Rufus and Alexa Ops

Data Scientist – Cyber Threat Intelligence

Test Data Engineer

Custom Software Engineer

Lead - Data Engineer

Software Development Engineer, Customer Experience and Business Trends

Sr. Program Manager, Storewalk, Retail Business Services, RBS Storewalk

Quality Manager Medical Coding

Software Development Manager, Seller Fees Tech

CTS-Team Lead (AST Support)

Sr. Business Intel Engineer, Customer Shopping and Delivery Experience

Lead Developer - R&D

Senior Java Full-Stack Developer

Software Architect

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