Malviya Nagar, Delhi, Delhi Customer care specialist Jobs – 99 Open Jobs Today

Senior Specialist HR Operations Support - QA and CI
Fresenius Medical Care —Gurugram, Haryana
- Full-time
- Spanish
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Transfer Pricing Specialist
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- Microsoft Powerpoint
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Macgence —Noida, Uttar Pradesh
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SBU HEAD – CRITICAL CARE
Fresenius Medical Care —Gurugram, Haryana
- Full-time
- Master's degree
- Business Administration
- MBA
Contact Center Specialist
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Customer service
- Bachelor's degree
- Financial services
Regional Payroll Specialist - EMEA
Atlas HXM —Noida, Uttar Pradesh
- Paid time off
8d
Technical Project Specialist - PMO
R1 RCM, Inc. —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
Specialist - Training
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
Senior QA engineer
Product and Technology —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- Bachelor's degree
- Health insurance
8d
Technical Implementation Specialist, APAC
SHL —Gurugram, Haryana
- Full-time
- Salesforce
- Analysis skills
- Communication skills
13d
T3 - Analyst - Operations
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Quality Specialist
Komodo Health —Delhi, Delhi
- Remote
- Computer Science
- Salesforce
- English
Quick apply
14d
Sr. Executive - Transaction Finance
Finance, Procurement, Legal, Privacy, Property —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Oracle
- English
- Health insurance
Claims - Associate
Wellcove —Delhi, Delhi
- Night shift
- Remote
- Medicine
- Basic math
- English
Quick apply
12OAH SAP SuccessFactors Specialist
ROHDE & SCHWARZ GmbH & Co. KG —Delhi, Delhi
- Online application
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- Computer Science
- Engineering
- Master's degree
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Data Specialist
C2FO —Noida, Uttar Pradesh
- Full-time
- Remote
- Microsoft Excel
- Salesforce
- Research
Quick apply
Data QA Associate
YipitData (Alternative) —Delhi, Delhi
- Remote
- Microsoft Excel
- Computer Science
- ERP systems
- Flexible schedule
T3 - Analyst Operation
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Finance Analyst
Product and Technology —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Finance
- Bachelor's degree
- Health insurance

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Senior Specialist HR Operations Support - QA and CI

Fresenius Medical Care -
Gurugram, Haryana

Apply Now

Job details

Full-time

Qualifications

Mandarin
Spanish
English
Romanian
Analysis skills
Quality assurance
Continuous integration
Human resources
Portuguese
Czech
HRIS
Business Administration
Human Resources
Chinese
Polish
Italian
Communication skills
German

Full job description

Fresenius core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

PURPOSE AND SCOPE:

As the HR Shared Service Quality Assurance Senior Specialist, you will play a critical role in ensuring the delivery of high-quality HR services across various channels, including case management, calls, chats, and other operational processes. You will be responsible for monitoring, evaluating, and continuously improving service quality standards to enhance the overall employee experience. The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for driving excellence in HR service delivery.

This is an Individual contributor role with global scope and focus primarily on France & Italy and support occasionally other EMEA Countries and team as and when required, will manage Quality Assurance & Continuous Improvement for the HR Services.
Fluency in English language – reading, writing and speaking is a must, other language ((Chinese (Mandarin), Polish, Spanish, Portuguese, French, Italian, Turkish, Slovak, Czech, Romanian, and Serbian.) knowledge mandatory
Work location: India

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Quality Assurance Audits:

Conduct regular quality assurance audits of HR services, including case management, phone calls, online chats, and other operational processes.
Evaluate the accuracy, completeness, and compliance of service delivery against established standards and procedures. Monitor the quality and accuracy of HR data, documentation, and transactions to identify discrepancies, reduce errors, or gaps.
Identify areas for improvement and provide actionable feedback to ESC representatives.
Monitor key performance indicators (KPIs) related to service quality and efficiency.
Analyse audit findings to identify trends, root causes of errors, and areas for process improvement. Collaborate with HR teams to establish ongoing monitoring mechanisms to track actions undertaken to drive improvement following governance methods.
Identify trends, patterns, and provide HR Services teams with training, guidance, and support to continuously improve service delivery quality for enhancing service delivery and operational effectiveness.
Deliver QA training sessions and workshops to ESC supervisors on quality assurance best practices and standards, as and when required.
Provide ongoing coaching and support to ensure adherence to quality standards and continuous skill development.

Results Analysis and Reporting:

Prepare reports and presentations summarizing audit findings, compliance metrics, and recommendations for management review.
Communicate insights and actionable recommendations with stakeholders, ensuring transparency and accountability.
Compile audit findings and performance metrics into comprehensive reports for management review.

Root Cause Analysis (RCA) and Action Planning:

Schedule RCA sessions with respective stakeholder to identify the root causes of identified deviations.
Formulate action plans collaboratively with HR Hub teams to address identified issues and drive continuous improvement.

Continuous Improvement Initiatives:

Collaborate with ESC stakeholders to drive process improvement initiatives based on QA findings and feedback.
Participate in cross-functional teams discussions to streamline processes, optimize workflows, and enhance the overall customer experience.

Audit & Compliance.

Support for any QA related audits / reviews requirements independently under minimum guidance
Support for the internal audit process, closing recommendations, and ensure that the HR Operations Hub teams follow the obligations of HR compliances.

EDUCATION AND REQUIRED CREDENTIALS:

Degree with focus on Human Resources or Business Administration
5-7 years’ experience in different HR functional areas ideally in HR operations or shared service roles in a global environment.

EXPERIENCE AND SKILLS:

Proven experience in quality assurance, auditing, or process improvement within a shared services environment, preferably in HR.
Strong understanding of HR processes and best practices, including case management, employee inquiries, and transactional services.
Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.
Exceptional attention to detail and accuracy in evaluating service quality and compliance.
Effective communication skills, both verbal and written, with the ability to collaborative, influencing skills to articulate complex concepts and provide constructive feedback.
Proficiency in using HRIS, ticketing systems, and other relevant software applications.
Certification in quality management or process improvement methodologies (e.g., Six Sigma, Lean) is a plus.
Ability to deal with ambiguity and to operate in a global decentralized environment where system and process are yet to be aligned.
Fluency in English language – reading, writing and speaking is a must, other language ( Chinese (Mandarin), Polish, German, Spanish, Portuguese, French, Italian, Turkish, Slovak, Czech, Romanian, and Serbian. ) knowledge advantage

Apply Now

Refine Your Search

customer care specialist jobs in malviya nagar, delhi, delhi

Senior Specialist HR Operations Support - QA and CI

Transfer Pricing Specialist

Sr Subject Matter Expert (Support&Ops)

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