Haryana Area representative Jobs – 104 Open Jobs Today

Senior Specialist HR Operations Support - QA and CI
Fresenius Medical Care —Gurugram, Haryana
- Full-time
- Spanish
- English
- Analysis skills
Freelance In-Person Event Specialist - Gurugram, India
Visit.org —Gurugram, Haryana
- Weekend availability
- Customer service
- English
- Travel
- Flexible schedule
6d
Customer Service Admin
Agilent Technologies (International) —Manesar, Gurugram, Haryana
- Full-time
- Customer service
- Travel
- No travel
2h
Executive - Helpdesk
Cushman & Wakefield —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
23h
Senior Customer Service Manager Orange Wholesale International
MasORange —Gurugram, Haryana
- Full-time
- Remote
- English
- Leadership
- Health insurance
- Work from home
1d
India Hub Lead for Digital Products & Solutions
Siemens Energy —Gurugram, Haryana
- Full-time
- Remote
- Computer Science
- DevOps
- Master's degree
- Flexible schedule
Sales Specialist & Consultant
Hewlett Packard Enterprise —Gurugram, Haryana
- Full-time
- Sales
- Bachelor's degree
- Accounting
Senior Specialist, SAP IBP SME- Cross Functional Expert
Organon —Gurugram, Haryana
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Driving
Quick apply
7d
Receptionist/Administration
PROPONCALL PVT LTD —Gurugram, Haryana
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
- Cell phone reimbursement
Quick apply
Account Executive - Tableau
Salesforce —Gurugram, Haryana
- Full-time
- Sales
- Salesforce
- Databases
12d
Deal Engagement Manager
Lenovo —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Sales - Client Manager (North)
Lenovo —Gurugram, Haryana
- Full-time
- Sales
- Master's degree
- Bachelor's degree
3d
Senior Process Advisor
ApplyBoard —Gurugram, Haryana
- Full-time
- Customer service
- Data analysis skills
- Finance
Medical Representative( Derma)
Shivoham Dermatology Pvt. Ltd. South Delhi —Gurgaon H.O, Gurugram, Haryana
- ₹20,000 - ₹35,000 a month
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
E-Commerce Analyst
NielsenIQ —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Area Business Manager (Government Business) - Endoscopy and Acute Care & Monitoring
Medtronic —Gurugram, Haryana
- Full-time
- Project management
- Bachelor's degree
Presales System Engineer - Networking
Hewlett Packard Enterprise —Gurugram, Haryana
- Full-time
- Computer networking
- Communication skills
7d
Facility Manager
JLL —Gurugram, Haryana
- Analysis skills
- Leadership
- Communication skills
- Health insurance
5d
Client Manager-Public, North
Lenovo —Gurugram, Haryana
- Full-time
- AI
Cashier/Customer Service
berkeley hyundai —Panchkula, Haryana
- Up to ₹22,340.95 a month
- Full-time
- Sales
- Customer service
- Cashiering
Quick apply
3d

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Senior Specialist HR Operations Support - QA and CI

Fresenius Medical Care -
Gurugram, Haryana

Apply Now

Job details

Full-time

Qualifications

Mandarin
Spanish
English
Romanian
Analysis skills
Quality assurance
Continuous integration
Human resources
Portuguese
Czech
HRIS
Business Administration
Human Resources
Chinese
Polish
Italian
Communication skills
German

Full job description

Fresenius core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

PURPOSE AND SCOPE:

As the HR Shared Service Quality Assurance Senior Specialist, you will play a critical role in ensuring the delivery of high-quality HR services across various channels, including case management, calls, chats, and other operational processes. You will be responsible for monitoring, evaluating, and continuously improving service quality standards to enhance the overall employee experience. The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for driving excellence in HR service delivery.

This is an Individual contributor role with global scope and focus primarily on France & Italy and support occasionally other EMEA Countries and team as and when required, will manage Quality Assurance & Continuous Improvement for the HR Services.
Fluency in English language – reading, writing and speaking is a must, other language ((Chinese (Mandarin), Polish, Spanish, Portuguese, French, Italian, Turkish, Slovak, Czech, Romanian, and Serbian.) knowledge mandatory
Work location: India

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Quality Assurance Audits:

Conduct regular quality assurance audits of HR services, including case management, phone calls, online chats, and other operational processes.
Evaluate the accuracy, completeness, and compliance of service delivery against established standards and procedures. Monitor the quality and accuracy of HR data, documentation, and transactions to identify discrepancies, reduce errors, or gaps.
Identify areas for improvement and provide actionable feedback to ESC representatives.
Monitor key performance indicators (KPIs) related to service quality and efficiency.
Analyse audit findings to identify trends, root causes of errors, and areas for process improvement. Collaborate with HR teams to establish ongoing monitoring mechanisms to track actions undertaken to drive improvement following governance methods.
Identify trends, patterns, and provide HR Services teams with training, guidance, and support to continuously improve service delivery quality for enhancing service delivery and operational effectiveness.
Deliver QA training sessions and workshops to ESC supervisors on quality assurance best practices and standards, as and when required.
Provide ongoing coaching and support to ensure adherence to quality standards and continuous skill development.

Results Analysis and Reporting:

Prepare reports and presentations summarizing audit findings, compliance metrics, and recommendations for management review.
Communicate insights and actionable recommendations with stakeholders, ensuring transparency and accountability.
Compile audit findings and performance metrics into comprehensive reports for management review.

Root Cause Analysis (RCA) and Action Planning:

Schedule RCA sessions with respective stakeholder to identify the root causes of identified deviations.
Formulate action plans collaboratively with HR Hub teams to address identified issues and drive continuous improvement.

Continuous Improvement Initiatives:

Collaborate with ESC stakeholders to drive process improvement initiatives based on QA findings and feedback.
Participate in cross-functional teams discussions to streamline processes, optimize workflows, and enhance the overall customer experience.

Audit & Compliance.

Support for any QA related audits / reviews requirements independently under minimum guidance
Support for the internal audit process, closing recommendations, and ensure that the HR Operations Hub teams follow the obligations of HR compliances.

EDUCATION AND REQUIRED CREDENTIALS:

Degree with focus on Human Resources or Business Administration
5-7 years’ experience in different HR functional areas ideally in HR operations or shared service roles in a global environment.

EXPERIENCE AND SKILLS:

Proven experience in quality assurance, auditing, or process improvement within a shared services environment, preferably in HR.
Strong understanding of HR processes and best practices, including case management, employee inquiries, and transactional services.
Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.
Exceptional attention to detail and accuracy in evaluating service quality and compliance.
Effective communication skills, both verbal and written, with the ability to collaborative, influencing skills to articulate complex concepts and provide constructive feedback.
Proficiency in using HRIS, ticketing systems, and other relevant software applications.
Certification in quality management or process improvement methodologies (e.g., Six Sigma, Lean) is a plus.
Ability to deal with ambiguity and to operate in a global decentralized environment where system and process are yet to be aligned.
Fluency in English language – reading, writing and speaking is a must, other language ( Chinese (Mandarin), Polish, German, Spanish, Portuguese, French, Italian, Turkish, Slovak, Czech, Romanian, and Serbian. ) knowledge advantage

Apply Now

Refine Your Search

area representative jobs in haryana

Senior Specialist HR Operations Support - QA and CI

Freelance In-Person Event Specialist - Gurugram, India

Customer Service Admin

Executive - Helpdesk

Senior Customer Service Manager Orange Wholesale International

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Account Executive - Tableau

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Area Business Manager (Government Business) - Endoscopy and Acute Care & Monitoring

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Facility Manager

Client Manager-Public, North

Cashier/Customer Service

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