Job Description
ServiceNow Platform Senior Developer
Position Overview
Role: ServiceNow Platform Senior Developer
Number of Positions: 1
Experience: 6 – 9 years
Employment Type: Full time
Location: Bangalore, India (Amadeus Software Labs India)
About the Role
We are opening a CBS position for a ServiceNow Platform Senior Developer to support platform evolution and scale. The role is responsible for designing, developing, and maintaining scalable solutions on the ServiceNow platform, driving technical excellence.
Key Responsibilities
. Design, develop, and deploy custom applications, modules, and enhancements on the ServiceNow platform aligned with HOS onboarding requirements.
. Own end to end technical delivery: requirement analysis, low level design, development, unit testing, code review, deployment, and hyper care.
. Build server side (Business Rules, Script Includes, Scheduled Jobs) and client side (Client Scripts, UI Policies, UI Actions) logic using Glide APIs and JavaScript.
. Develop and manage integrations with third party systems using REST/SOAP web services, IntegrationHub, MID Server, and custom spokes.
. Implement Access Control Rules (ACLs), roles, and data segregation to meet security and compliance requirements.
. Lead performance tuning, technical debt reduction, and platform upgrade activities across releases.
. Enforce ServiceNow best practices, coding standards, and Technical Governance across the delivery team.
. Collaborate with architects, process consultants, and stakeholders
Mandatory Skills and Experience
. 6 to 9 years of hands on ServiceNow platform development experience across multiple full lifecycle implementations.
. Strong expertise in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Scheduled Jobs.
. Proven experience with Flow Designer, Workflow Editor, IntegrationHub, REST/SOAP integrations, and MID Server configuration.
. Deep working knowledge of ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).
. Experience with Service Portal development (AngularJS, Bootstrap, HTML5, CSS3) and exposure to UI Builder / Next Experience.
. Solid understanding of CMDB, CI Class Manager, Discovery, and Service Mapping concepts.
. Experience implementing ACLs, roles, domain separation, and data policies for enterprise scale instances.
. ServiceNow Certified Application Developer (CAD) certification is mandatory.
. Experience with Agile / Scrum delivery, Git based source control, and CI/CD pipelines for ServiceNow.
Preferred / Good to Have Skills
. ServiceNow Certified System Administrator (CSA).
. Exposure to ITOM (Discovery, Service Mapping, Event Management), SecOps, HRSD, or CSM.
. Experience with Performance Analytics, Reporting, and Dashboards.
. Familiarity with ATF (Automated Test Framework), Update Sets, and Application Repository.
. Understanding of ITIL v4 framework and process design.
Soft Skills and Behavioural Competencies
. Strong analytical, problem solving, and troubleshooting skills.
. Excellent verbal and written communication in English.
. Ability to translate business requirements into scalable technical solutions.
. Ownership mindset with the ability to lead technical discussions and mentor junior engineers.
. Collaborative team player comfortable working in a distributed, multi cultural environment.
Education
. Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline.
What We Offer
. Exposure to large scale, enterprise ServiceNow implementations and modern platform capabilities.
. Continuous learning through certifications, training, and technology forums.
. Competitive compensation, benefits, and a collaborative work culture.
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
